Senior Adobe Customer Journey Analytics (CJA) Lead – Enterprise Implementation & Strategy – Remote (US) – Drive Data‑Driven Customer Experience at brighthush

About brighthush

brighthush is a trailblazing digital experience partner that empowers global brands to reimagine customer engagement in the age of data‑driven commerce. With a deep focus on the Adobe Experience Cloud, we blend data, design, and technology to deliver connected commerce, content, and analytics solutions that drive measurable business outcomes. Our teams operate at the intersection of strategy and execution, tackling complex challenges for industry leaders in healthcare, retail, manufacturing, finance, and beyond. Backed by a robust ecosystem of partners and a culture of continuous learning, brighthush is rapidly expanding its footprint and is on the lookout for exceptional talent to join our high‑impact, high‑growth environment.

Position Overview

We are seeking a hands‑on, technically‑savvy Adobe Customer Journey Analytics (CJA) Lead to join an established client team and steer an implementation that is already well underway. As the primary voice of CJA expertise, you will provide independent technical leadership, solution design, and practical execution—all while operating autonomously without the need for a large supporting team. This is a delivery‑oriented role that demands deep platform expertise and the ability to build and configure CJA solutions from the ground up.

Location: Remote – United States (US)

Why brighthush?

At brighthush, we believe that the future of commerce is built on a foundation of insight, agility, and collaboration. Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant community of digital pioneers. We celebrate diversity, encourage experimentation, and reward results that drive real business value. If you thrive in a fast‑paced, high‑impact environment and want to shape the next generation of customer experience, brighthush is the place for you.

Key Responsibilities

CJA Technical Leadership & Implementation

• Lead and actively contribute to the ongoing CJA implementation, offering independent technical direction and expert guidance.
• Design and configure comprehensive CJA solutions across Analysis Workspace, Data Views, metrics, dimensions, segments, calculated metrics, attribution models, and reporting dashboards.
• Guide CJA data enablement through Adobe Experience Platform (AEP), including XDM schema design, dataset creation, identity strategy, ingestion patterns, and connection configuration.
• Provide architecture recommendations, identify implementation gaps or risks, and define practical paths forward.
• Independently evaluate the current implementation, recommend solutions, and execute the work needed to advance the project.

Analytics Strategy & Measurement

• Translate business questions and stakeholder requirements into scalable analytics use cases, measurement frameworks, and reporting solutions.
• Assess and map data sources to support CJA use cases, including Adobe Analytics, Adobe Journey Optimizer (AJO), CRM platforms, and other enterprise systems.
• Establish reporting and analytics best practices that improve consistency, usability, governance, and adoption across the client team.
• Develop reporting architecture and measurement frameworks that enable reliable, actionable insights across customer journeys.

Stakeholder Partnership & Delivery

• Partner effectively with business and technical stakeholders while remaining accountable for hands‑on configuration, troubleshooting, and delivery.
• Serve as a trusted source of CJA expertise for the client team.
• Balance stakeholder partnership with direct ownership of technical delivery.

Required Skills & Experience

• Deep, hands‑on expertise with Adobe Customer Journey Analytics, including Analysis Workspace, Data Views, metrics, dimensions, segmentation, calculated metrics, attribution, and reporting.
• Strong Adobe Experience Platform (AEP) knowledge, covering data architecture, XDM schemas, datasets, Identity Service, Real‑Time Customer Profile, data ingestion, and CJA data enablement.
• Demonstrated experience designing CJA implementations and analytics solutions, defining business use cases, mapping data sources, and developing measurement frameworks.
• Experience connecting AEP data to CJA through batch and streaming ingestion, and working with data from Adobe Analytics, AJO, CRM, and other enterprise sources.
• Strong consulting and communication skills, with the ability to translate business needs into clear technical and analytics solutions.
• Ability to work autonomously, make sound architecture decisions, and lead initiatives with limited day‑to‑day oversight.
• Proven ability to combine technical leadership with hands‑on platform execution in a complex enterprise environment.

Preferred Qualifications

• Experience with Adobe Experience Manager (AEM) and Adobe Target integration into CJA.
• Knowledge of data governance frameworks and privacy regulations (GDPR, CCPA, etc.) as they relate to customer data.
• Familiarity with data visualization tools such as Tableau, Power BI, or Looker for advanced reporting.
• Previous exposure to large‑scale digital transformation projects in regulated industries.
• Certifications in Adobe Analytics, Adobe Experience Platform, or related Adobe Cloud products.

Skills & Competencies

• Technical Architecture & Design
• Data Modeling & XDM Schema Development
• Analytics Strategy & Measurement Frameworks
• Stakeholder Management & Communication
• Problem Solving & Decision Making
• Project Leadership & Execution
• Continuous Learning & Innovation

Career Growth & Learning Opportunities

At brighthush, your career trajectory is driven by the impact you create and the expertise you develop. As a CJA Lead, you will:

• Lead cross‑functional initiatives that shape the future of customer experience for industry leaders.
• Mentor junior analysts and developers, fostering a culture of knowledge sharing.
• Participate in internal innovation labs, hackathons, and thought‑leadership forums.
• Earn advanced Adobe certifications and attend global conferences to stay ahead of emerging trends.
• Progress into senior leadership roles such as Director of Analytics, Head of Customer Experience, or Chief Data Officer.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. Our remote‑first model empowers you to work from anywhere in the United States while staying connected to a vibrant community of digital pioneers. We celebrate diversity, encourage experimentation, and reward results that drive real business value.

Compensation & Benefits

Base Salary: $150,000 – $200,000 annually (commensurate with experience and qualifications)

In addition to a competitive base salary, we offer:

• Health, dental, and vision insurance plans
• Life insurance and disability coverage
• Generous paid time off (PTO) and holiday schedule
• 401(k) retirement plan with company match
• Professional development stipend and tuition reimbursement
• Flexible work hours and remote work stipend
• Employee wellness programs and mental health resources

How to Apply

Ready to lead transformative customer journey analytics at brighthush? Submit your resume and a brief cover letter outlining your experience with Adobe CJA and AEP. We look forward to exploring how your expertise can help shape the next generation of digital experiences.

Closing Statement

At brighthush, we believe that great work starts with great people. If you are a self‑motivated, technically proficient professional who thrives in a fast‑paced, high‑impact environment, we invite you to apply. Join us in pushing the boundaries of customer experience, delivering measurable value to world‑class brands, and growing your career alongside a team of innovators who are redefining the future of digital engagement.

For US‑based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. brighthush does not provide immigration or visa sponsorship for this position.

Full‑time, non‑temporary employees enjoy a competitive benefits package that includes medical, dental, and vision insurance, life insurance, disability, paid time off, 401(k), and more!

brighthush is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

brighthush will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [email protected].

California applicants: Please click here for CCPA disclosures.

Originally posted on