Senior SAP S/4HANA & SAP CX Customer Service & CRM Consultant – Leading Digital Transformation for Energy Utilities

About brighthush and the Energy Digital Revolution

brighthush is a trailblazing digital transformation partner that empowers energy utilities to thrive in an era of rapid change. With a deep understanding of the unique challenges and opportunities in the utilities sector, we help our clients modernize their core processes, unlock new revenue streams, and deliver exceptional customer experiences. Our expertise spans SAP S/4HANA, SAP CX, and end‑to‑end customer engagement solutions, enabling utilities to move from legacy systems to a fully integrated, cloud‑ready future.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe that the best solutions are built by people who are passionate, curious, and resilient. We offer an environment that encourages experimentation, continuous learning, and collaboration across disciplines. Whether you’re a seasoned SAP developer or a visionary architect, you’ll find the freedom to shape projects, influence strategy, and grow your career.

Key Responsibilities

• Hands‑On SAP Development: Design and implement intelligent solutions using ABAP, ABAP OO, and SAP Web UI components (BOL/GENIL). Your code will directly impact the performance and usability of our clients’ customer service platforms.
• System Transformation & Architecture: Lead the migration of legacy SAP CRM systems to SAP CX (Sales & Service Cloud) and other modern customer engagement platforms. Architect end‑to‑end solutions that integrate existing data sources, APIs, and third‑party services.
• Customizing & Data Modeling: Own the end‑to‑end customization lifecycle in the SAP Customer Engagement environment. Build and maintain CDS views, OData services, and data models that support real‑time analytics and reporting.
• Troubleshooting & Optimization: Diagnose, debug, and resolve complex issues during release and implementation phases. Work closely with clients to ensure smooth transitions and minimal downtime.
• Leadership & Mentoring: Serve as a Stream Lead or part‑project manager, overseeing solution design, budget, and delivery. Mentor junior consultants, fostering a culture of knowledge sharing and professional growth.

Essential Qualifications

• Education: Bachelor’s or Master’s degree in (Business) Informatics, Economics, or a comparable field.
• Experience: Minimum 5 years of SAP development experience, preferably within the utilities sector. Direct exposure to SAP S/4HANA and SAP CX is highly valued.
• Technical Stack: Proficiency in ABAP, ABAP OO, and SAP Web UI development. Strong background in customizing SAP Customer Engagement solutions and creating OData services.
• Legacy Knowledge: Deep familiarity with classic SAP CRM systems, including Interaction Center and customer service processes.
• Future‑Ready Mindset: Experience with S/4HANA transformation projects or modern data models (CDS views). If you’re eager to dive into these areas, we’ll support your learning journey.
• Professional Traits: High performance, strong organizational skills, and a consultative mindset. Ability to remain calm under pressure and deliver solutions in a fast‑paced environment.
• Communication: Excellent verbal and written communication in German and English. Ability to articulate complex technical concepts to both technical and non‑technical stakeholders.

Preferred Qualifications

• Architecture experience in SAP CX solutions (Sales & Service Cloud).
• Experience leading cross‑functional teams or managing project budgets.
• Knowledge of data security, privacy regulations, and compliance standards in the utilities industry.

What You’ll Gain at brighthush

• Career Growth: Structured learning paths, certifications, and mentorship programs that accelerate your professional development.
• Innovation Culture: Work on cutting‑edge projects that shape the future of energy utilities. Your ideas will directly influence product roadmaps and client strategies.
• Flexibility: Remote work options, flexible hours, and a results‑oriented approach that respects work‑life balance.
• Competitive Compensation: Unrestricted employment, 30 days of vacation, and a comprehensive benefits package that includes health, dental, and vision coverage.
• Wellness & Well‑Being: Mental health support, meditation resources, and a dedicated budget for personal development and wellness activities.
• Community & Collaboration: Join the #teamgreen community, where collaboration, transparency, and mutual support are core values.
• Technology & Tools: Access to the latest SAP tools, cloud platforms, and a modern tech stack that keeps you at the forefront of industry trends.

Our Work Environment

brighthush operates from modern offices in Walldorf, Berlin, Munich, and Leipzig, but we also embrace a hybrid model that allows you to work from anywhere in Europe for up to three months a year. Our culture is built on trust, openness, and a shared commitment to sustainability and innovation. We celebrate diversity, encourage continuous learning, and reward initiative.

Benefits & Perks

• Home‑office contracts with absolute flexibility in scheduling.
• Unrestricted permanent employment and 30 days of paid vacation.
• FlexWork: Up to 3 months per year remote work from any European country.
• Monthly benefit budget: Choose from over 50 options via our corporate benefits platform, including bike and car leasing through salary conversion.
• Mental Health Benefit “Nilo”: 12 free sessions with psychologists annually, plus access to guided meditations and courses.
• Mentor program for structured onboarding and continuous support.
• Long‑term financial security: Employer contributions to pension plans and investment‑linked savings.

How to Apply

If you’re ready to take your SAP expertise to the next level and help utilities navigate the digital transformation journey, we want to hear from you. Submit your application through our careers portal and let’s explore how you can make an impact at brighthush.

Join brighthush – Where Innovation Meets Impact

At brighthush, we don’t just build solutions; we create lasting value for our clients and our team. Your work will influence how energy utilities serve millions of customers, ensuring reliability, sustainability, and growth. If you’re driven by challenge, curiosity, and a desire to shape the future, bring your talent to brighthush and help us lead the next wave of digital transformation.

We look forward to welcoming you to our dynamic, forward‑thinking team.