Senior AI Customer Success Strategist – Remote – Drive ROI, Adoption, and Strategic Partnerships in Higher Education

About brighthush

brighthush is a trailblazing AI‑driven platform that transforms higher education by automating administrative workflows, enhancing student engagement, and unlocking data‑powered insights for universities worldwide. Founded in 2015, brighthush has grown into a dynamic, fast‑moving organization with a dedicated team of 51‑200 professionals who are passionate about redefining the future of learning and institutional operations. Our mission is simple: empower universities to deliver exceptional student experiences while reducing operational friction through intelligent, scalable AI solutions.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values curiosity, collaboration, and continuous learning. We champion an inclusive environment where every voice is heard, and every idea has the potential to shape the next generation of higher‑education technology. As a remote‑first company, we offer the flexibility to work from anywhere in the United States, while still fostering a strong sense of community through regular virtual town halls, hackathons, and cross‑functional workshops.

Role Overview

We are seeking an experienced AI Customer Success Strategist to become the trusted advisor for our university partners. In this role, you will champion the adoption of brighthush’s AI platform, ensuring that each institution realizes tangible ROI and operational efficiencies. You will collaborate closely with product, engineering, and operations teams to translate partner feedback into actionable roadmap items, while building executive relationships that drive long‑term partnership success.

Key Responsibilities

• Drive Partner Value & ROI: Develop compelling ROI narratives for each university, quantify impact, and proactively identify gaps that may hinder value realization.
• Uncover New Use Cases: Conduct in‑depth discovery sessions with institutional stakeholders to surface pain points, then partner with Forward‑Deployed Engineers to scope and deliver AI solutions that address those needs.
• Build Trusted Advisor Relationships: Engage C‑level executives and departmental leaders across universities, positioning yourself as the go‑to thought partner on AI strategy and digital transformation.
• Drive Multi‑Stakeholder Alignment: Navigate complex institutional ecosystems, build consensus among diverse stakeholders, and inspire urgency for expanded AI adoption.
• Collaborate Cross‑Functionally: Work hand‑in‑hand with product, engineering, and operations teams to ensure seamless delivery, while surfacing partner feedback that informs future roadmap decisions.
• Ensure Product Adoption & Health: Monitor usage patterns, troubleshoot issues swiftly, and proactively identify at‑risk partners before problems become critical.
• Provide Market Insight: Share customer feedback and industry trends with leadership and product teams to shape future strategy and innovation.

Essential Qualifications

• 6–10+ years of experience in management consulting, customer success, or strategic account management, with a proven track record of driving measurable outcomes for enterprise customers.
• Deep consultative skills: ability to uncover institutional pain points and architect solutions that deliver real value.
• Strong executive presence and communication skills, capable of engaging university leadership with credibility and influence.
• Entrepreneurial mindset with the ability to thrive in fast‑moving, high‑growth environments.
• Collaborative operator who partners seamlessly across teams and builds trust with internal and external stakeholders.
• Experience in B2B SaaS, AI/ML solutions, or management consulting.
• Background in Customer Success, Solution Engineering, Management Consulting, or other consultative client‑facing roles.
• Ability to balance strategic thinking with strong execution, from C‑suite conversations down to operational details.

Preferred Qualifications

• Interest in higher education and a passion for improving student outcomes.
• Experience working with university IT or academic departments.
• Knowledge of AI/ML technologies and their application in higher‑education contexts.
• Prior experience in a remote‑first organization.

Skills & Competencies

• Strategic Account Management
• Customer Success & Retention
• Data‑Driven Decision Making
• Stakeholder Management
• Executive Communication
• Project Management
• Problem Solving & Critical Thinking
• Collaboration & Teamwork
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, engineering, and strategy.
• Regular training on emerging AI technologies, higher‑education trends, and customer success best practices.
• Opportunities to lead cross‑functional initiatives, such as product roadmap sessions or industry research projects.
• Clear career pathways into senior customer success, product management, or enterprise strategy roles.

Work Environment & Company Culture

Our culture is built on the principles of transparency, innovation, and impact. You’ll experience:

• Fully remote work with flexible hours to support work‑life balance.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A collaborative environment where ideas are encouraged and cross‑functional feedback is valued.
• Commitment to diversity, equity, and inclusion, with initiatives that celebrate diverse perspectives.

Compensation & Benefits

While specific figures are not disclosed in the posting, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to partner success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including vacation, sick leave, and holidays.
• Professional development budget and access to industry conferences.
• Remote work stipend to support home‑office setup.

How to Apply

Ready to make a real difference in higher education? Submit your resume and a cover letter that highlights your experience driving ROI for enterprise customers and your passion for AI in education. We look forward to exploring how you can help brighthush’s university partners unlock the full potential of AI.