Senior Customer Success Manager – Enterprise & Key Account Champion for AI‑Powered Engineering Solutions (Remote, USA)

About brighthush

brighthush is a trailblazing AI software company that empowers engineering teams to accelerate product development, reduce rework, and unlock higher margins. Founded in 2017, we have grown to a vibrant community of 51‑200 talented professionals who are passionate about transforming how mechanical and manufacturing engineers bring life‑changing products to market—years sooner. Our mission is to fuse cutting‑edge artificial intelligence with the rigor of engineering workflows, delivering tangible business outcomes for our enterprise customers.

Why Join brighthush?

At brighthush, you’ll be part of a high‑growth, customer‑centric culture that values innovation, ownership, and continuous learning. We champion remote work, giving you the flexibility to thrive from anywhere in the United States while collaborating with a global team of engineers, product managers, and customer success leaders. Our people are our greatest asset, and we invest heavily in professional development, mentorship, and career advancement.

What You’ll Do

As a Senior Customer Success Manager, you will be the strategic partner for our most valuable enterprise accounts. You’ll own the end‑to‑end post‑sale journey, ensuring that customers not only adopt brighthush’s AI solutions but also realize measurable business impact. Your influence will shape the future of our product roadmap, customer experience, and revenue growth.

• Own Adoption & Retention Metrics – Track and drive key performance indicators such as time‑to‑market, rework reduction, and margin improvement for Enterprise and Key accounts.
• Design & Execute Customer Success Plans – Craft detailed success plans that align with each customer’s strategic goals, milestones, and success metrics.
• Onboarding & Rollout Leadership – Partner with Customer Engineering Advisors to deliver seamless onboarding experiences and phased rollout strategies.
• Build Strategic Relationships – Cultivate deep relationships with stakeholders across engineering, procurement, and executive leadership.
• Lead Executive Business Reviews – Conduct structured reviews that translate product usage into quantifiable business outcomes.
• Coaching & Ownership Enablement – Mentor customers to take ownership of their outcomes, challenge the status quo, and unlock ROI.
• Project & Timeline Management – Manage implementation timelines, stakeholder expectations, and milestone deliverables with precision.
• Drive Urgency & Outcomes – Balance quality execution with rapid time‑to‑value, ensuring swift resolution of adoption blockers.
• Risk Management & Accountability – Identify, surface, and mitigate risks proactively, holding internal teams accountable.
• Collaborate with Sales & Growth Teams – Work closely with Sales to refine account plans, identify upsell opportunities, and secure renewals.
• Champion Enablement Strategies – Partner with Customer Engineering Advisors to design enablement programs that integrate seamlessly into existing engineering workflows.
• Contribute to Scalable CS Programs – Help build playbooks, onboarding tools, and scalable customer success frameworks as we expand.

Essential Qualifications

• 4–6 years of Customer Success or Account Management experience in B2B SaaS, preferably in high‑ACV environments.
• Proven track record of driving adoption and delivering high‑impact business outcomes for technical, specialized customer personas.
• Strong storytelling skills with executive presence and the ability to influence cross‑functional stakeholders.
• Experience orchestrating customer journeys and success planning in complex engineering or manufacturing contexts.
• Highly organized, proactive, and comfortable navigating ambiguity while maintaining focus on results.
• Deep understanding of translating product functionality into measurable customer value.
• Demonstrated ability to solve complex adoption challenges using structured, data‑driven thinking.
• Commercial and strategic curiosity that fuels insightful customer conversations.
• Proactive risk identification, action planning, and stakeholder alignment.
• Experience in change management, onboarding frameworks, and scaling customer success programs.
• Exposure to design/manufacturing environments or engineering tools is a plus.
• Experience in high‑growth SaaS environments and a passion for continuous improvement.

Preferred Qualifications

• Background in AI or machine‑learning product environments.
• Experience working with enterprise customers in the mechanical or manufacturing sectors.
• Familiarity with advanced analytics platforms and data‑driven decision making.
• Leadership experience mentoring junior customer success professionals.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Data Analysis & KPI Management
• Executive Communication & Presentation
• Project Management & Agile Methodologies
• Change Management & Process Improvement
• Collaboration & Cross‑Functional Leadership
• Problem Solving & Structured Decision Making
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products we build. You’ll have the chance to:

• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor and coach a growing team of Customer Success Specialists.
• Participate in executive‑level strategy sessions and influence company‑wide priorities.
• Attend industry conferences, workshops, and training programs to stay ahead of AI and engineering trends.
• Earn certifications in customer success, project management, or AI product management.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage experimentation, and reward bold ideas that drive measurable impact. Remote work is fully supported with the tools and resources you need to stay connected, productive, and engaged.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer adoption, retention, and expansion metrics.
• Equity or stock‑option opportunities to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Unlimited remote work flexibility within the United States.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, mental health resources, and employee assistance programs.
• Regular virtual team‑building events and occasional in‑person retreats.

Ready to Make an Impact?

If you are a seasoned Customer Success professional who thrives in a fast‑paced, AI‑driven environment and is eager to help engineering teams achieve breakthrough results, we want to hear from you. Join brighthush and become a pivotal force in transforming how the world builds products—faster, smarter, and with greater impact.

Apply today and help us shape the future of engineering success.