Customer Operations Specialist – Remote, Philippines – Contract Position for Data‑Driven Support & CRM Excellence

About brighthush

brighthush is a forward‑thinking technology partner that empowers restaurants and hospitality businesses worldwide to thrive in a digital‑first world. By combining cutting‑edge reservation platforms, real‑time analytics, and intuitive management tools, we help our clients deliver unforgettable dining experiences while maximizing revenue and operational efficiency. Our mission is simple: to make every table a success story.

With a global footprint that spans over 100 countries, brighthush is recognized for its culture of innovation, customer obsession, and a relentless focus on data‑driven decision making. We celebrate diversity, encourage continuous learning, and reward creativity. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of hospitality technology.

Role Overview

We are seeking a highly motivated Customer Operations Specialist to join our remote team in the Philippines on a contract basis. In this role, you will be the linchpin that keeps our customer data clean, our support tickets resolved, and our operations running smoothly. You will work closely with cross‑functional teams—including Sales, Product, and Technical Support—to ensure that every client interaction is seamless, accurate, and aligned with brighthush’s high standards of service.

As a Customer Operations Specialist, you will:

• Serve as the first line of defense for customer inquiries, ensuring timely and accurate responses.
• Maintain and audit customer data across our CRM and internal systems.
• Collaborate with product and engineering teams to troubleshoot and resolve operational issues.
• Drive continuous improvement initiatives that enhance data integrity and customer satisfaction.

Key Responsibilities

• Data Integrity & Quality Assurance: Conduct regular audits of customer records, identify discrepancies, and implement corrective actions to maintain 99.9% data accuracy.
• Ticket Management & Escalation: Handle inbound support tickets via Jira, Trello, and Slack; triage, prioritize, and resolve issues within SLA or coordinate with the appropriate team for escalation.
• Account Data Management: Update and enrich client profiles, ensuring all fields—contact information, preferences, and usage metrics—are current and complete.
• Process Optimization: Analyze workflow bottlenecks, propose automation solutions, and collaborate with the Ops team to streamline processes.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Technical Support to share insights, provide feedback on system usability, and support onboarding of new clients.
• Reporting & Analytics: Generate weekly dashboards on ticket volume, resolution times, and data quality metrics; present findings to leadership.
• Customer Advocacy: Act as a champion for the customer’s voice, ensuring that their needs are reflected in product enhancements and operational changes.

Essential Qualifications

• Minimum of 1 year of experience in administrative, operational, customer support, implementation, or hospitality roles.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and data entry best practices.
• Strong written and verbal communication skills in English.
• Advanced proficiency in Microsoft Office or Google Workspace (Excel/Sheets, Docs, PowerPoint/Slides).
• Experience using project and ticket management tools such as Jira, Trello, Monday.com, and Slack.
• Demonstrated ability to juggle multiple priorities in a fast‑paced environment.
• High attention to detail and a passion for data accuracy.

Preferred Qualifications

• Experience in the hospitality or restaurant technology sector.
• Knowledge of reservation systems or point‑of‑sale (POS) platforms.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Previous exposure to remote work and virtual collaboration tools.
• Fluency in additional languages (e.g., Tagalog, Spanish) is a plus.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and identify actionable insights.
• Problem‑Solving: Quick to diagnose issues and devise effective solutions.
• Customer‑Centric Mindset: Passionate about delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating change and learning new tools on the fly.
• Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
• Time Management: Skilled at prioritizing tasks and meeting deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Operations Specialist, you will:

• Gain exposure to multiple facets of our business, from product development to sales strategy.
• Participate in monthly knowledge‑sharing sessions with senior leaders and industry experts.
• Access a curated library of online courses covering data analytics, CRM mastery, and hospitality trends.
• Earn certifications in tools such as Jira, Salesforce, and Google Workspace.
• Be considered for full‑time roles in Customer Success, Product Management, or Operations as your career evolves.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote teams are empowered to work from anywhere, supported by:

• Weekly virtual coffee breaks and team‑building activities.
• Open‑door communication channels with leadership.
• Flexible work hours that accommodate different time zones.
• A commitment to mental health and well‑being, including access to counseling services.
• Regular feedback loops and performance reviews that focus on growth rather than just metrics.

Compensation, Perks, and Benefits

While the exact compensation for this contract role will be discussed during the interview process, brighthush offers a competitive package that includes:

• Competitive hourly rate aligned with industry standards in the Philippines.
• Performance‑based bonuses tied to key metrics such as ticket resolution time and data accuracy.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital benefits platform covering health insurance, gym memberships, and more.
• Opportunity to transition to a full‑time role with comprehensive benefits, including health insurance, paid time off, and a 401(k) match.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the hospitality landscape. You’ll:

• Work with cutting‑edge technology that powers thousands of restaurants worldwide.
• Collaborate with passionate professionals who value innovation and customer success.
• Enjoy the flexibility of remote work while staying connected through vibrant virtual communities.
• Contribute directly to the growth of our clients, seeing the tangible impact of your work on their bottom line.

How to Apply

Ready to elevate your career and make a real difference in the hospitality tech space? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Operations Specialist role at brighthush. We look forward to exploring how your skills and passion align with our vision.