Senior Automotive Customer Support Specialist – Salesforce & Dealership Systems Expert – Remote Full‑Time Leadership Opportunity at brighthush

About brighthush

brighthush is more than a technology partner – we are a catalyst for transformation in the automotive retail landscape. With a portfolio that spans dealership management systems, vehicle imaging, and data‑driven analytics, we empower dealers across the United States to streamline operations, enhance customer journeys, and stay ahead of a rapidly evolving market. Our mission is simple yet ambitious: to give every dealership the tools it needs to thrive, whether they are a single‑location shop or a multi‑site enterprise.

At brighthush, we blend deep industry knowledge with cutting‑edge software. Our solutions are built on a foundation of reliability, scalability, and user‑centric design, ensuring that every feature delivers tangible value. We pride ourselves on a culture that champions collaboration, continuous learning, and a relentless focus on customer success. When you join brighthush, you become part of a forward‑thinking team that is reshaping how automotive businesses operate.

Why Join brighthush?

Working at brighthush means stepping into a role where your expertise directly influences the success of our partners. We offer a fully remote, flexible work environment that lets you balance professional growth with personal well‑being. Our employees enjoy competitive compensation, comprehensive benefits, and a culture that celebrates success, encourages curiosity, and rewards initiative.

We believe that great talent deserves great opportunities. That’s why we invest heavily in our people – through mentorship, continuous training, and a clear career ladder that rewards performance and innovation.

Role Overview

We are seeking a highly motivated Customer Support Specialist to become the first line of assistance for our automotive partners. In this role, you will leverage your expertise in brighthush and dealership operations to resolve inquiries, troubleshoot technical issues, and document interactions with precision. Your contributions will directly impact dealer satisfaction, system adoption, and the overall success of our solutions.

Your Impact as a Customer Support Champion

As the frontline voice of brighthush, you will:

• Serve as the primary point of contact for dealers, ensuring that every interaction is handled with professionalism and empathy.
• Translate complex technical concepts into clear, actionable guidance for users of all skill levels.
• Act as a bridge between customers and our product, engineering, and training teams, feeding real‑world insights that drive product improvements.
• Champion a culture of continuous improvement by identifying recurring pain points and proposing scalable solutions.

Key Responsibilities

• Multi‑Channel Support Excellence: Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a high level of satisfaction.
• Technical Troubleshooting: Diagnose and resolve technical issues related to brighthush, dealership management systems, and vehicle imaging tools, escalating complex problems to the appropriate technical teams.
• Accurate Documentation: Document all customer interactions, solutions, and follow‑up actions in the CRM system, maintaining accurate and up‑to‑date records.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Training to provide feedback on product usability and customer pain points.
• Continuous Improvement: Participate in initiatives that identify recurring issues and suggest process enhancements.
• Industry Knowledge: Maintain a deep understanding of dealership workflows, industry terminology, and the latest automotive technology trends.
• Quality Assurance: Adhere to company policies, quality standards, and service level agreements (SLAs) to ensure consistent, high‑quality support.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in Business, Information Technology, or a related field is preferred.
• Minimum of 1 year of experience in a customer support or technical support role, preferably within the automotive or CRM space.
• Hands‑on experience with brighthush or a comparable CRM platform, including data entry, workflow configuration, and basic reporting.
• Strong verbal and written communication skills in English, with the ability to explain technical concepts to non‑technical users.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace suitable for remote work.
• Proficiency in troubleshooting software issues, using diagnostic tools, and following structured problem‑solving methodologies.
• Excellent organizational skills, with the ability to manage multiple tickets simultaneously while maintaining attention to detail.

Preferred Qualifications

• Experience working with dealership management systems (e.g., brighthush, brighthush, or similar).
• Knowledge of automotive industry terminology, sales processes, and inventory management.
• Familiarity with vehicle imaging and digital asset management tools.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Certifications related to brighthush (e.g., Administrator, Advanced Administrator) or other CRM platforms.
• Multilingual capabilities, especially Spanish, to support a diverse dealer base.

Core Skills & Competencies

• Technical Proficiency: Comfortable navigating CRM dashboards, interpreting data, and using support ticketing systems.
• Problem‑Solving: Ability to analyze root causes, develop solutions, and implement fixes efficiently.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Collaboration: Works effectively with cross‑functional teams and shares insights to improve product and support processes.
• Adaptability: Thrives in a fast‑paced environment, quickly learning new tools and processes.
• Attention to Detail: Maintains accurate records and follows procedures to ensure compliance and quality.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on brighthush, dealership operations, and emerging automotive technologies.
• Clear career pathways to roles such as Technical Support Specialist, Product Support Engineer, or Customer Success Manager.
• Opportunities to contribute to product roadmap discussions, ensuring your voice shapes the future of our solutions.
• Access to industry conferences, webinars, and certification programs to broaden your expertise.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected to a vibrant, collaborative team. We prioritize:

• Flexibility: Flexible hours that accommodate your personal commitments and promote work‑life balance.
• Community: Regular virtual team‑building events, knowledge‑sharing sessions, and informal coffee chats.
• Innovation: A culture that encourages experimentation, continuous improvement, and creative problem‑solving.
• Diversity & Inclusion: A welcoming environment where diverse perspectives are valued and celebrated.
• Recognition: Frequent acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

Compensation & Benefits Overview

We offer a competitive salary range of $43,680 – $47,840 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Generous paid time off (PTO) and holidays.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Employee wellness stipend and mental health resources.
• Professional development budget for certifications, courses, and conferences.
• Flexible work arrangements and a home‑office stipend.

How to Apply

If you are passionate about delivering top‑tier customer support, eager to work with automotive technology, and ready to grow within a dynamic, remote team, we want to hear from you. Submit your application through our career portal and join brighthush in shaping the future of dealership solutions.

Ready to take the next step? Click the link below to apply and become a vital part of brighthush’s success story.