Senior B2B Customer Success Analyst – Driving Client Success, Data Insights, and Growth at brighthush

About brighthush

brighthush is a forward‑thinking health‑tech startup that empowers students and healthcare professionals through immersive, interactive learning. By blending active learning methodologies with cutting‑edge technology, we help our users master the skills they need to deliver better care. Our mission is simple yet powerful: EDUCATE TO IMPROVE HEALTHCARE OUTCOMES. As we scale rapidly, we’re building a high‑impact team that shares our values of Humanization, Interactivity, Quality, Respect, Meritocracy, and Innovation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven culture that rewards curiosity, ownership, and continuous improvement. We believe in learning by doing and provide abundant opportunities for professional growth, mentorship, and cross‑functional collaboration. Whether you’re a seasoned Customer Success professional or a data‑savvy analyst looking to make a tangible impact, brighthush offers a platform where your ideas can shape the future of health education.

Key Responsibilities

• Data‑Driven Client Insights – Collect, clean, and analyze usage data from our platform. Use statistical tools and analytical techniques to uncover patterns, trends, and actionable insights that drive client success.
• Reporting & Storytelling – Create concise, visually compelling reports and dashboards. Present findings to stakeholders, translating complex data into clear, strategic recommendations.
• Platform Management – Maintain the integrity and confidentiality of client data. Work closely with product and engineering to ensure the platform meets evolving client needs.
• Client Relationship Management – Serve as the primary point of contact for B2B clients. Build trust, understand their objectives, and proactively identify opportunities to add value.
• Technical Support & Issue Resolution – Provide timely, effective support for technical and functional issues. Escalate when necessary and follow up to ensure resolution.
• Needs Assessment & Solution Design – Conduct discovery sessions to understand client goals. Design tailored use cases and workflows that maximize platform adoption.
• Feedback Loop – Gather qualitative and quantitative feedback from clients. Relay insights to product, marketing, and engineering to drive continuous improvement.
• Onboarding & Activation – Lead the onboarding process for new clients, ensuring a smooth transition from sales to active usage. Develop training materials and conduct workshops.
• Strategic Account Planning – Build and execute account plans that align with client objectives and brighthush’s growth strategy.
• Client Journey Mapping – Map the end‑to‑end client journey, identifying friction points and opportunities for upsell or cross‑sell.
• Success Metrics & KPI Tracking – Define, monitor, and report on key success metrics such as NPS, churn, adoption rates, and ROI.
• Continuous Improvement – Champion best practices in Customer Success, staying current with industry trends and emerging technologies.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role, preferably in B2B SaaS or health‑tech environments.
• Strong analytical background with proficiency in Excel, SQL, or data visualization tools (Tableau, Power BI).
• Excellent communication skills in Portuguese and English; fluency in Spanish is a plus.
• Proven ability to build lasting relationships with C‑level stakeholders.
• Demonstrated problem‑solving skills and a proactive, solution‑oriented mindset.
• Experience with customer onboarding, training, and adoption programs.
• Comfortable working in a fast‑paced, remote-first environment.
• High emotional intelligence, empathy, and active listening skills.

Preferred Qualifications & Differentiators

• Experience with Customer Success platforms (Gainsight, Totango, ChurnZero).
• Background in healthcare education or clinical training.
• Track record of driving measurable improvements in client satisfaction or retention.
• Ownership mindset – taking initiative and driving projects to completion.
• Fast learner with a competitive spirit and a passion for continuous improvement.
• Willingness to travel for client meetings and industry events.
• Experience with agile methodologies and cross‑functional collaboration.

Skills & Competencies

• Analytical Thinking – Ability to dissect complex data sets and translate findings into actionable strategies.
• Strategic Vision – Seeing the big picture while managing day‑to‑day execution.
• Communication & Presentation – Articulate ideas clearly to both technical and non‑technical audiences.
• Customer‑Centric Mindset – Prioritizing client success as the core of all decisions.
• Collaboration – Working seamlessly with product, engineering, sales, and marketing.
• Adaptability – Thriving in a rapidly evolving startup environment.
• Project Management – Managing multiple initiatives with competing deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior B2B Customer Success Analyst, you’ll have the chance to:

• Lead cross‑functional projects that shape product roadmap and go‑to‑market strategy.
• Mentor junior analysts and contribute to the development of a high‑performing Customer Success team.
• Advance to Customer Success Manager, Director, or VP roles as you demonstrate impact.
• Participate in industry conferences, webinars, and training programs to stay ahead of trends.
• Shape the culture of brighthush by championing diversity, equity, and inclusion initiatives.

Work Environment & Culture

brighthush operates on a fully remote model, giving you the flexibility to work from anywhere while staying connected through daily stand‑ups, weekly syncs, and virtual team‑building events. Our culture is built on:

• Transparency – Open communication and shared goals.
• Collaboration – Cross‑departmental teamwork and knowledge sharing.
• Innovation – Encouraging experimentation and learning from failure.
• Well‑being – Access to health benefits, GymPass, and mental health resources.
• Diversity & Inclusion – A welcoming environment for people of all backgrounds, including those with disabilities.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for senior Customer Success roles.
• Performance‑based bonuses tied to client success metrics.
• Health and dental insurance coverage.
• GymPass subscription for fitness and wellness.
• Paid time off, including a 30‑day annual vacation and a day off for your birthday.
• Professional development stipend for courses, certifications, and conferences.
• Equity options as part of the long‑term incentive plan.

How to Apply

If you’re passionate about transforming healthcare education, thrive in a data‑driven environment, and want to make a real difference for our clients, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

brighthush Values & Commitment to Inclusion

brighthush is committed to fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds, including those with disabilities, to apply. Your unique perspective is valued and will help us continue to innovate and improve the lives of healthcare professionals worldwide.

Originally posted on brighthush

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