Senior Customer Engineer – Enterprise Solutions & AI‑Driven Architecture Specialist – Detroit, MI

About brighthush

brighthush is on a relentless mission to build a safer, faster, and more open Internet for everyone. With a global network that powers millions of websites—from personal blogs to Fortune 500 enterprises—brighthush delivers protection, acceleration, and intelligence without the need for hardware, software installations, or code changes. Our intelligent edge network learns from every request, continuously improving performance, reducing spam, and defending against cyber threats. Recognized by industry leaders for innovation and culture, brighthush is the place where curiosity meets execution, where AI is a partner in solving complex problems, and where every team member is empowered to ship faster and better.

Role Overview

As a Senior Customer Engineer at brighthush, you will be the technical linchpin of our go‑to‑market strategy. You will partner with Account Executives to validate solutions, design architecture, and guide enterprise clients through onboarding, deployment, and expansion. Your work will directly influence revenue, customer satisfaction, and the long‑term success of our platform. You will be a quota‑carrying technologist, leveraging AI‑augmented workflows to eliminate administrative toil and focus on high‑value architectural design and measurable business outcomes.

Key Responsibilities

• Technical Validation & Proof of Concept Leadership – Collaborate with sales teams to conduct deep‑dive discovery sessions, capture business requirements, and map complex customer infrastructures (DNS, CDN, Zero Trust, Network Security, Workers) to brighthush architectures. Define scope, success criteria, and evaluation plans for PoCs and technical validations. Deliver tailored presentations, architectural diagrams, and demos that showcase how brighthush solves performance, security, and reliability challenges.
• Customer Adoption & Value Realization – Own the technical onboarding journey, designing structured migration and onboarding blueprints (DNS migrations, Zero Trust rollouts, WAF tuning). Act as the primary executive and engineering contact, guiding internal engineering teams through configuration best practices. Monitor customer health scores and telemetry to ensure rapid time‑to‑value, resolve integration bottlenecks, and reduce deployment risk.
• Commercial Accountability & Expansion – Carry a variable quota tied to new business acquisition and account growth. Drive deep platform adoption, retain revenue, and identify cross‑sell and up‑sell opportunities based on product usage data. Lead quarterly business reviews (QBRs) to translate platform capabilities into ROI for C‑level executives.
• Trusted Advisory & Thought Leadership – Serve as a trusted technical advisor throughout the customer lifecycle, maintaining deep relationships with stakeholders from onboarding to renewal. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks early and recommend remediation strategies.
• AI Orchestration & Workflow Automation – Leverage AI agents, large language models (LLMs), and internal platforms to automate routine tasks such as RFP responses, sandbox provisioning, telemetry monitoring, and documentation. Reclaim time for strategic customer advisory.
• Education & Enablement – Partner with the Enablement Team to design, build, and govern technical resources. Define, document, and educate internal teams and customers on SOPs, architectural best practices, and technical guides to raise the technical baseline across the organization.

Essential Qualifications

• Experience – Proven track record in a customer‑facing technical role (Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward‑Deployed Engineering). Experience level should align with senior or staff roles.
• Architectural Mindset – Ability to white‑board, design, and articulate complex enterprise network and security architectures clearly.
• Consultative & Advisory Skills – Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for engineers and C‑suite executives.
• Commercial Mindset – Proven success in a quota‑carrying or revenue‑aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Technical Breadth – Depth in at least four of the following domains:
  • Internet fundamentals (OSI layers, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS)
  • Security (WAF, Bot Management, Firewalls, Rate Limiting, Zero Trust, SASE)
  • Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3)
  • AI Proficiency (prompt engineering, AI‑assisted scripting, LLM utilization, workflow automation)
  • Coding/Scripting (Python, JavaScript, Bash, Lua, Go)
  • Developer Platform Fluency (RESTful/GraphQL APIs, SDKs, webhooks, IaC, CI/CD, observability)
• Communication – Exceptional presentation and stakeholder management skills, bridging deep technical details with high‑level business strategy.

Preferred Qualifications (Good‑to‑Haves)

• Track record of creating and delivering technical enablement (workshops, code samples, documentation, developer onboarding) that accelerates adoption of complex platforms.
• Experience with LLM orchestration, Retrieval‑Augmented Generation (RAG) architectures, and model‑access controls.
• Knowledge of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Background in hyperscalers, digital natives, distributed systems, or startups, demonstrating deep cloud fluency and advanced architecture depth.

Skills & Competencies

• Strategic thinking and problem‑solving at scale.
• Strong analytical skills with data‑driven decision making.
• Proficiency in AI tools and automation frameworks.
• Excellent written and verbal communication.
• Collaboration across cross‑functional teams (sales, product, engineering, support).
• Adaptability in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You will have access to:

• Mentorship from senior leaders and industry experts.
• Regular technical workshops, hackathons, and AI labs.
• Conferences, certifications, and continuous learning stipends.
• Clear career ladder with opportunities to move into technical leadership, product strategy, or enterprise sales.
• Cross‑functional projects that broaden your skill set and visibility.

Work Environment & Company Culture

brighthush fosters a culture of curiosity, experimentation, and inclusion. We value:

• Iterative development and rapid iteration powered by AI.
• Transparent communication and knowledge sharing.
• Work‑life balance with flexible schedules and remote options.
• Diversity, equity, and inclusion initiatives that empower every voice.
• Community impact projects such as Project Galileo and the Athenian Project, where you can contribute to meaningful social good.

Compensation & Benefits

We offer a competitive base salary and a variable compensation structure tied to full‑lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion. In addition:

• Equity participation through the brighthush equity plan.
• Comprehensive health, dental, and vision insurance.
• Flexible spending accounts and commuter benefits.
• Mental health support and employee assistance programs.
• Short‑term and long‑term disability, life, and accident insurance.
• 401(k) retirement savings plan with company match.
• Generous paid time off, parental leave, and bereavement leave.
• Learning and development budget, conference travel, and certification support.

How to Apply

Ready to bring your expertise to brighthush and help shape the future of the Internet? Submit your application through our careers portal. We encourage you to include a portfolio of architectural diagrams, case studies, or technical presentations that demonstrate your impact.

Closing

As a Senior Customer Engineer, you will be at the forefront of delivering world‑class security, performance, and AI‑driven solutions to our enterprise customers. Your technical vision and commercial acumen will directly influence the success of our platform and the satisfaction of our clients. If you thrive in a culture that rewards curiosity, embraces AI, and values deep technical expertise, we want to hear from you. Join brighthush and help build a better, safer, and more open Internet.