Senior B2B Customer Success Specialist – AI‑Enabled Support Champion & Data‑Driven Problem Solver – Remote, Growth‑Focused Opportunity at brighthush

Welcome to brighthush – Empowering Global Communication Through AI‑Driven Language Learning

At brighthush, we’re more than a language‑learning platform; we’re a technology‑powered, mission‑centric ecosystem that transforms how organizations across Europe communicate, collaborate, and thrive. With a footprint in Poland, the Czech Republic, Slovakia, Hungary, and Spain, we deliver over 40,000 hours of live, interactive instruction every month, helping teams break down language barriers and unlock new markets.

Our vision is simple yet bold: make learning simple, enjoyable, and accessible for every organization. Recognized on the brighthush FT1000 list and named a brighthush 2025 AI Value Driver, we fuse cutting‑edge AI tools with human expertise to create a learning experience that feels like a natural conversation rather than a lecture. Our support system anticipates needs before they arise, ensuring every client interaction is seamless and impactful.

In a world where language barriers can stall growth, brighthush is the catalyst that turns communication challenges into competitive advantages. By combining immersive live instruction with AI‑enhanced learning paths, we help organizations reduce onboarding time, increase employee engagement, and accelerate market expansion.

Why brighthush is the Place to Grow Your Career

At brighthush, we live by four core principles that shape everything we do:

• Customer‑centricity – Every decision is guided by the goal of delivering real, measurable value to our clients.
• Innovation – We embrace AI, automation, and data‑driven insights to continuously improve our platform and processes.
• Collaboration – Our teams work cross‑functionally, sharing ideas and celebrating wins together.
• Growth mindset – We invest in learning, mentorship, and career development for every team member.

As a fully remote, remote‑first company, you’ll enjoy the freedom to work from anywhere while staying connected to a vibrant, supportive community. We offer flexible start times (8:00 am or 9:00 am), a competitive base salary, a performance‑based commission structure, and a host of perks that keep you energized and focused.

Our culture is built on transparency, agility, and a shared passion for learning. You’ll find short decision paths, open communication, an inclusive atmosphere, and a fun, supportive team that values work‑life balance.

Role Overview

As a Senior B2B Customer Success Specialist at brighthush, you will be the first line of support for our B2B clients. Your day‑to‑day responsibilities will revolve around ensuring that client teams can use our platform seamlessly, that their employees can learn without interruption, and that any issues are resolved quickly and effectively. You will also act as a bridge between our clients and the product, engineering, and marketing teams, translating real‑world feedback into actionable improvements.

In this role, you will combine deep technical knowledge with a customer‑first mindset, leveraging AI tools to streamline support workflows and drive continuous improvement. Your impact will be felt across the entire customer journey, from onboarding to renewal, and you will play a pivotal role in shaping the future of our platform.

Key Responsibilities

• Client Onboarding & Success – Guide new corporate clients through a smooth onboarding journey, ensuring they feel supported from day one and can start delivering learning outcomes immediately.
• Issue Resolution – Handle support tickets, live chat, and email inquiries with a focus on rapid, high‑quality solutions that keep client teams engaged and productive.
• Process Improvement – Analyze recurring issues, identify root causes, and collaborate with the product and engineering teams to implement fixes and enhancements.
• Knowledge Base Management – Continuously update and expand the knowledge base, creating clear, concise, and searchable content that empowers clients to find answers independently.
• Feedback Loop – Collect, synthesize, and present client feedback to internal stakeholders, ensuring that the voice of the customer drives product evolution.
• AI Tool Utilization – Leverage AI‑powered tools to streamline ticket triage, automate responses, and surface insights that improve support efficiency.
• Performance Metrics – Track and report on key performance indicators such as response time, resolution rate, customer satisfaction scores, and churn risk.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Engineering, and Marketing to align on client needs, feature requests, and go‑to‑market strategies.
• Client Advocacy – Serve as the voice of the customer within brighthush, championing user experience improvements and advocating for features that drive adoption.
• Continuous Learning – Stay up‑to‑date with industry trends, new AI capabilities, and best practices in customer success to bring fresh ideas to the team.

Essential Qualifications

• Minimum of 1 year of experience in B2B customer support or client success roles.
• Proficiency in brighthush, including formulas such as VLOOKUP, INDEX/MATCH, and pivot tables.
• Experience with CRM or ticketing systems (e.g., brighthush, brighthush, brighthush).
• Strong written and verbal communication skills in English (B2+ level or higher).
• Comfortable interacting with diverse stakeholders, from HR managers to C‑suite executives.
• Self‑motivated, proactive, and able to prioritize tasks independently.
• Experience using AI tools (e.g., chatbots, natural language processing) in a professional setting.
• Demonstrated ability to analyze data, identify trends, and recommend actionable insights.
• Excellent organizational skills and a keen eye for detail.

Preferred Qualifications

• Background in the education or e‑learning industry.
• Experience with SaaS products and subscription‑based billing.
• Knowledge of the European HR landscape and compliance requirements.
• Fluency in an additional European language (e.g., Polish, Czech, Hungarian, Spanish).
• Previous remote work experience in a distributed team environment.
• Experience with data visualization tools (e.g., brighthush, brighthush).
• Certifications in customer success or support management (CSM, CSAT).

Skills & Competencies

• Customer‑First Mindset – Anticipate client needs and go the extra mile to exceed expectations.
• Problem‑Solving – Break down complex issues, identify root causes, and propose practical solutions.
• Communication – Articulate ideas clearly, both in writing and verbally, across all levels of an organization.
• Technical Aptitude – Quickly learn new software, troubleshoot technical glitches, and adapt to evolving tools.
• Collaboration – Work seamlessly with cross‑functional teams, fostering a culture of shared ownership.
• Data‑Driven Decision Making – Use metrics and analytics to inform actions and measure impact.
• Adaptability – Thrive in a fast‑paced, constantly changing environment.
• Leadership Potential – Demonstrate initiative, influence, and the ability to mentor junior teammates.
• Time Management – Balance multiple priorities while maintaining high quality and timely delivery.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior B2B Customer Success Specialist, you will have a clear path to advance into:

• Senior Client Success Manager – Lead larger accounts, mentor junior support staff, and shape the overall client experience strategy.
• Product Analyst / Product Manager – Translate customer insights into product roadmaps, feature specifications, and go‑to‑market plans.
• Operations Lead – Oversee support operations, process optimization, and cross‑team coordination.
• Leadership Roles – Progress to Head of Customer Success or Director of Client Experience, driving company‑wide initiatives.

We provide continuous learning through:

• Onboarding workshops and mentorship programs.
• Access to industry conferences, webinars, and training courses.
• Internal knowledge sharing sessions and hackathons.
• AI and data analytics bootcamps to keep you at the forefront of technology.
• Annual professional development stipend for certifications, courses, or conferences.

Work Environment & Culture

Our culture is built on transparency, agility, and a shared passion for learning. You’ll find:

• Short Decision Paths – Empowered teams that can act quickly and iterate fast.
• Open Communication – Regular town halls, feedback loops, and an open‑door policy with leadership.
• Inclusive Atmosphere – A diverse workforce that values different perspectives and backgrounds.
• Fun & Supportive Team – Virtual coffee breaks, game nights, and team‑building activities that keep morale high.
• Work‑Life Balance – Flexible hours, remote work, and a focus on results rather than hours logged.
• Global Collaboration – Work with colleagues across five countries, gaining exposure to diverse markets and cultures.
• Continuous Feedback – Regular one‑on‑ones, performance reviews, and growth conversations.

Compensation, Perks & Benefits

• Competitive Base Salary – Market‑aligned pay that reflects your experience and expertise.
• Performance‑Based Commission – Earn additional income tied to client satisfaction, retention, and upsell opportunities.
• Fully Remote Work – Work from anywhere with a reliable internet connection.
• Flexible Start Times – Choose between 8:00 am or 9:00 am to fit your personal rhythm.
• Free Language Lessons – Unlimited access to our platform’s language courses, so you can practice what you recommend.
• AI Tool Access – Use cutting‑edge AI solutions to streamline your workflow and enhance client interactions.
• Health & Wellness Programs – Remote wellness stipends, mental health resources, and ergonomic support.
• Professional Development Stipend – Annual budget for courses, certifications, or conferences.
• Team Events & Retreats – Annual virtual retreats and occasional in‑person meetups.
• Equity Participation – Opportunity to join our equity program and share in the company’s long‑term success.
• Flexible PTO & Holidays – Generous paid time off and a flexible holiday schedule to recharge and stay productive.

Ready to make a real impact on how businesses communicate across borders? Join brighthush and become the catalyst that turns language challenges into competitive advantages. Apply today and help shape the future of global learning and customer success.