Senior Remote Credit Card Customer Success & Revenue Growth Specialist – Championing Loyalty, Upsell, and Innovation Across Global Financial Services for brighthush

About brighthush

brighthush is a global technology and consulting powerhouse that empowers organizations to innovate, transform, and thrive in an ever‑evolving digital landscape. With a presence in more than 200 countries and a vibrant workforce of over 40,000 professionals, we partner with Fortune 500 companies, emerging startups, and industry pioneers to deliver cutting‑edge solutions that shape the future of business. Our culture is built on the belief that people are the most valuable asset, and we strive to create an environment where every team member feels seen, heard, and inspired to make a difference.

As a remote‑first organization, brighthush champions flexibility, collaboration, and continuous learning. We invest heavily in professional development, offering a wealth of self‑learning tools, virtual training programs, and mentorship opportunities that help you grow your career without borders.

Why This Role Matters

Credit card holders are the lifeblood of our financial ecosystem. Every interaction you manage as a Senior Remote Credit Card Customer Success & Revenue Growth Specialist shapes their experience, builds loyalty, and drives revenue growth. In this role, you will be the frontline advocate for our cardholders, delivering exceptional service, resolving inquiries, and promoting our suite of credit card products. Your work will directly influence customer satisfaction scores, retention rates, and the overall success of our credit card portfolio.

Position Overview

We are seeking a dedicated, customer‑centric professional to join our Credit Card Contact Centre team. In this role, you will:

• Serve as the primary point of contact for cardholders and financial partners.
• Resolve inquiries ranging from account information to rewards program details.
• Identify and promote new credit card services that align with customer needs.
• Maintain high levels of customer satisfaction while meeting service‑level agreements.
• Document all interactions accurately in our CRM system for audit and quality purposes.

Key Responsibilities

• Handle inbound calls and digital inquiries from cardholders and financial partners, addressing a wide range of topics including account information, secure code issues, website navigation, rewards programs, card applications, sales, escalations, retention, activation, and balance inquiries.
• Drive business development by introducing and promoting new credit card services and features that align with customer needs and market trends.
• Resolve issues efficiently while maintaining high levels of customer satisfaction and adhering to company service‑level agreements.
• Validate customer data and requests, ensuring accuracy and compliance with privacy regulations.
• Analyze caller information to determine the appropriate next steps, whether it’s a transaction, escalation, or referral to a specialist.
• Stay current on product updates, corporate initiatives, and industry best practices to provide informed, up‑to‑date support.
• Manage complaints constructively, guiding conversations toward mutually satisfactory resolutions and following escalation protocols when necessary.
• Document actions accurately in our CRM system, ensuring all transactions and interactions are recorded for audit and quality purposes.
• Close calls professionally by confirming that all customer requests have been fulfilled and providing next‑step guidance.
• Perform additional duties as required, such as participating in quality assurance reviews, training sessions, or process improvement initiatives.

Essential Qualifications

• Excellent verbal and written communication skills in English; French proficiency is a plus.
• Minimum of 3 months of customer service experience, preferably in a call‑center or financial services environment.
• Strong analytical and problem‑solving abilities, with a knack for turning complex issues into clear, actionable solutions.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software quickly.
• Positive, collaborative attitude with a proven track record of working effectively in team settings.
• Professional telephone manner, including active listening, empathy, and the ability to manage challenging conversations.
• Experience with credit/debit card processing or financial institution operations is highly desirable.
• Ability to recommend products and services that match customer profiles and needs.
• Alignment with brighthush’s core values: People Matter, Collaborate for Results, Ownership Perspective, and Embrace Change.
• Availability to work all required shifts, including evenings, weekends, and holidays.

Preferred Qualifications

• Prior sales experience, especially in financial products, demonstrating a results‑driven mindset.
• Knowledge of rewards and loyalty programs, and the ability to upsell or cross‑sell effectively.
• Experience with remote work setups, including familiarity with virtual collaboration tools.
• Understanding of regulatory compliance in the financial services sector (e.g., PCI‑DSS, GDPR).

Skills & Competencies

• Customer‑centric mindset – always putting the customer’s needs first.
• Adaptability – thriving in a fast‑paced, constantly evolving environment.
• Attention to detail – ensuring accuracy in every interaction and documentation.
• Time management – balancing multiple tasks while meeting performance metrics.
• Team collaboration – working seamlessly with cross‑functional teams to solve problems.
• Continuous learning – actively seeking growth opportunities and staying updated on industry trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Barrier‑free learning pathways, including self‑paced courses, virtual workshops, and mentorship programs.
• Internal career advancement opportunities across multiple functional areas – from operations to technology, consulting, and beyond.
• Regular performance reviews and personalized development plans to help you reach your professional goals.
• Access to a global network of experts, thought leaders, and industry events.

Work Environment & Company Culture

brighthush is proud of its inclusive, people‑first culture. We celebrate diversity, encourage open dialogue, and foster a sense of belonging for every employee. As a remote team member, you’ll enjoy:

• Flexible work arrangements that support work‑life balance.
• A collaborative virtual workspace powered by cutting‑edge communication tools.
• Regular virtual team‑building activities, knowledge‑sharing sessions, and community outreach projects.
• A supportive leadership team that values transparency, accountability, and innovation.

Compensation & Benefits

While the base hourly rate for this role ranges from $19.11 to $21.17 (depending on language proficiency), brighthush offers a comprehensive benefits package that includes:

• Medical, vision, and dental coverage for you and your dependents.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• RRSP contribution options to help you plan for the future.
• Short‑ and long‑term disability coverage.
• Rewards and recognition programs that celebrate outstanding performance.
• Paid virtual training and professional development courses.
• All necessary equipment and a stipend for a dedicated home office setup.

Remote Work Requirements

• High‑speed internet connection with a minimum of 30 Mbps download and 10 Mbps upload speeds (no satellite internet).
• Dedicated workspace free from distractions, equipped with a PC and monitor positioned near a router or modem.
• Connection via Ethernet port (wired) rather than Wi‑Fi to ensure reliability.
• Ability to install and use the Google Authenticator app for two‑factor authentication.
• Compatible device running iOS 11+ or Android 10+ (or newer).

How to Apply

Ready to join a dynamic, global team that values your expertise and empowers you to grow? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to This Job

Inclusion & Belonging

brighthush is committed to fostering an environment free from discrimination and harassment. We celebrate diversity in all its forms and provide equal opportunities for all employees, regardless of age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender identity, veteran status, or any other protected characteristic.

Why brighthush?

At brighthush, your work matters. You’ll be part of a global community that values innovation, collaboration, and personal growth. Join us and experience the difference that a people‑centric, forward‑thinking organization can make in your career and in the lives of our customers.

We look forward to welcoming you to the brighthush family!