Senior Banking Customer Success Manager – Strategic Account Leadership, Value Creation & Growth at brighthush – Champion Customer Success in FinTech Innovation
About brighthush
At brighthush, we’re not just building technology – we’re redefining the future of business banking. Our mission is to empower financial institutions to grow deposits, win new operating relationships, and transform how they serve the modern enterprise. With a recent $9 million seed funding round, we’re accelerating into an exciting new phase of growth and are looking for ambitious, entrepreneurial leaders who want to shape the next chapter of our journey.
Why brighthush?
We’re a high‑velocity, high‑growth startup that thrives on ownership, accountability, and continuous learning. If you’re looking for a place where your ideas matter, your impact is visible, and your career can accelerate, brighthush is the place to be.
- Fast‑paced, high‑growth environment with real ownership and impact.
- Low bureaucracy, high trust, and a culture that rewards execution and accountability.
- Remote‑first with flexible hybrid options as we expand.
- Competitive compensation, generous PTO, parental leave, and comprehensive health benefits.
- Opportunities for travel, industry exposure, and career advancement.
Position Overview
The Senior Banking Customer Success Manager at brighthush is a strategic, high‑impact role that owns complex, high‑value relationships with our bank and financial institution partners. You will develop and execute sophisticated customer strategies, drive adoption and value realization, navigate intricate stakeholder ecosystems, and proactively manage customer health, risk, and retention. Operating with a high degree of autonomy, you will build trusted relationships with senior and executive stakeholders, influence cross‑functional decisions, and contribute to the continuous improvement of our Customer Success function.
Key Responsibilities
- Own and Grow Customer Relationships
- Manage complex, strategically important accounts, tailoring strategies to each customer’s goals, stakeholders, and operating environment.
- Build trusted relationships across the customer organization, including senior and executive leaders, and navigate dynamic stakeholder dynamics.
- Anticipate shifts in customer needs and business conditions, adapting strategies proactively.
- Represent customer priorities internally, influencing cross‑functional decisions and actions.
- Drive Adoption & Value Realization
- Define meaningful outcomes and success metrics, using them to shape account strategy.
- Develop and execute adoption plans that deepen product utilization and unlock additional value.
- Synthesize usage data, feedback, and business context to identify patterns, opportunities, and barriers.
- Identify expansion opportunities and partner with sales, product, and engineering to secure upsell and cross‑sell deals.
- Manage Customer Health & Retention
- Assess and document customer health using a holistic framework that includes adoption, engagement, stakeholder relationships, and business context.
- Proactively address risks to customer value, confidence, or retention, developing mitigation strategies for complex or at‑risk situations.
- Support strategic contract renewals, maintaining a clear view of health, value, alignment, and risk factors.
- Lead Strategic Customer Engagement
- Lead recurring business reviews and strategic conversations, guiding discussions with data‑driven insights.
- Build credibility with senior stakeholders and lead high‑stakes conversations to align expectations.
- Translate customer insights into actionable input for product, engineering, and broader company decision‑making.
- Share expertise beyond your portfolio, identifying recurring needs and strengthening Customer Success practices.
Required Experience & Qualifications
- Minimum 5 years in Customer Success, account management, or a related B2B customer‑facing role.
- Deep experience in banking, fintech, or financial services.
- Proven track record of independently owning complex, high‑value accounts and delivering measurable outcomes.
- Demonstrated success in driving adoption, value realization, retention, or growth.
- Expertise in assessing customer health and navigating complex, at‑risk, or high‑stakes situations.
- Strong relationship‑building skills across multiple stakeholder levels, including senior and executive leaders.
- Data‑driven decision maker, adept at using customer, product, and business metrics to evaluate risk and opportunity.
- Excellent written and verbal communication, with experience leading strategic business reviews and difficult conversations.
- Self‑starter who thrives in ambiguous environments and can influence outcomes without formal authority.
Preferred Experience & Skills
- Experience managing relationships with banks or other financial institutions, especially in commercial banking or treasury management.
- Background supporting SaaS or technology products where success depends on sustained adoption and behavior change.
- Track record of managing complex contract renewals, upsells, or expansion opportunities.
- Contribution to Customer Success frameworks, processes, or standards beyond individual accounts.
- Strong analytical mindset, comfortable with data analysis tools and dashboards.
- Strategic thinker with a customer‑centric mindset and a passion for continuous improvement.
Career Growth & Learning Opportunities
At brighthush, your growth is a priority. You’ll:
- Work closely with senior leadership, gaining exposure to strategic decision‑making.
- Lead cross‑functional initiatives that shape product roadmaps and go‑to‑market strategies.
- Mentor junior Customer Success professionals, building a high‑performing team.
- Participate in industry conferences, webinars, and professional development programs.
- Advance into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
Company Culture & Work Environment
brighthush thrives on a culture of ownership, accountability, and continuous learning. We value:
- High standards and a relentless focus on delivering results.
- Clear priorities, consistent execution, and data‑driven performance tracking.
- Resilience under pressure and a collaborative spirit.
- Transparency, trust, and a low‑bureaucracy environment that empowers you to make decisions.
- Flexibility: remote‑first with hybrid options as we grow.
Compensation & Benefits
While specific figures may vary based on experience, we offer a competitive base salary range of $100,000–$120,000 per year, complemented by:
- Performance‑based bonuses tied to customer success metrics.
- Generous paid time off (PTO) and flexible vacation policies.
- Comprehensive medical, dental, and vision coverage for eligible employees.
- Health Savings Account (HSA) options.
- Parental leave and family‑friendly policies.
- Professional development budget and conference travel support.
- Equity opportunities as part of our long‑term incentive plan.
How to Apply
If you’re a seasoned customer success leader with a passion for banking and fintech, ready to own high‑impact relationships and drive transformative growth, we want to hear from you. Join brighthush and help shape the future of business banking.