Senior Director of Customer Success & Revenue Growth – Championing Patient‑Centric SaaS Solutions for Healthcare Systems

About brighthush

At brighthush, we’re rewriting the story of healthcare finance. Our bold mission is simple yet transformative: to eliminate the financial barriers that keep patients from receiving the care they deserve. Leveraging cutting‑edge technology and a network of over 1,500 direct payer connections, we empower hospitals and health systems to uncover hidden insurance coverage, recover lost revenue, and keep patients on the path to better health.

Trusted by leading health systems across the United States, brighthush is accelerating a new era of patient‑centric, data‑driven revenue cycle management. Our platform not only unlocks revenue but also provides actionable insights that help providers make smarter, faster decisions—ultimately improving patient outcomes and operational efficiency.

Our culture is built on purpose, collaboration, and continuous learning. We empower teams to own outcomes, experiment boldly, and deliver measurable impact. If you’re passionate about transforming healthcare, thrive in a high‑velocity SaaS environment, and want to lead a world‑class Customer Success organization, brighthush is the place for you.

Role Overview

As the Senior Director of Customer Success & Revenue Growth, you will be the strategic leader responsible for the long‑term health, satisfaction, and revenue growth of our enterprise client portfolio. You will build and scale a high‑performing Customer Success team, drive Net Revenue Retention (NRR), and partner with executive stakeholders to unlock expansion opportunities. Your influence will shape the future of brighthush’s customer experience, product roadmap, and market positioning.

Key Responsibilities

• Net Revenue Retention & Expansion Leadership – Own NRR across large enterprise and mid‑market health systems. Drive renewals, identify upsell and cross‑sell opportunities, and develop account plans that align with each client’s strategic goals.
• Executive Relationship Management – Build trusted advisory relationships with revenue cycle executives, operations leaders, and C‑suite decision makers. Serve as the primary point of contact for strategic conversations and business reviews.
• Platform Utilization & Value Realization – Monitor user adoption, usage patterns, and key performance indicators. Translate data into actionable insights that demonstrate ROI and financial impact for clients.
• Strategic Issue Resolution – Act as the escalation hub for complex operational or technical challenges. Collaborate cross‑functionally with Product, Engineering, and Implementation teams to resolve issues swiftly and maintain client trust.
• Team Building & Process Optimization – Recruit, coach, and develop a high‑performing Customer Success team. Create scalable playbooks, standard operating procedures, and automation workflows that enhance the end‑to‑end customer journey.
• Executive Business Reviews & Strategic Planning – Lead recurring Executive Business Reviews (EBRs) to showcase ROI, share benchmark data, and align on future initiatives. Translate client feedback into product and service enhancements.
• Voice of the Customer – Provide actionable insights to Product and Engineering teams, influencing roadmap decisions and feature prioritization based on real‑world client needs.
• Data‑Driven Decision Making – Leverage CRM, analytics, and customer health scores to identify churn risks, utilization gaps, and expansion opportunities. Build dashboards that keep the organization aligned on key metrics.
• Strategic Thought Leadership – Represent brighthush at industry events, webinars, and client conferences. Position the company as a thought leader in healthcare revenue cycle optimization.

Essential Qualifications

• 10+ years of progressive experience in Customer Success, Account Management, or Client Management within a SaaS environment.
• Proven track record of managing a team, owning portfolio revenue, and exceeding NRR targets.
• Strong executive presence with the ability to influence C‑suite and VP‑level leaders.
• Data‑driven mindset: expertise in using CRM, analytics, and health‑tech metrics to drive decisions.
• Experience building scalable processes, playbooks, and operational workflows.
• Excellent communication skills—written, verbal, and presentation—across all stakeholder levels.
• Self‑starter who thrives in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Direct experience in healthcare technology or Revenue Cycle Management (RCM) within large health systems.
• Deep understanding of payer contracts, insurance coverage discovery, and revenue optimization.
• Experience managing complex, high‑touch relationships with enterprise health systems and hospital networks.
• Background in building and scaling Customer Success functions from the ground up.
• Familiarity with healthcare data standards (e.g., HIPAA, HITECH) and compliance requirements.

Skills & Competencies

• Strategic Thinking & Execution
• Relationship Management & Executive Communication
• Data Analysis & Insight Generation
• Team Leadership & Coaching
• Problem Solving & Crisis Management
• Product & Technical Acumen
• Change Management & Process Improvement
• Collaboration across Product, Engineering, Sales, and Finance

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As Senior Director, you will:

• Lead the design and execution of a world‑class Customer Success organization, shaping the career paths of future leaders.
• Participate in executive leadership meetings, influencing company strategy and product direction.
• Access continuous learning resources—industry certifications, conferences, and internal knowledge hubs.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.
• Enjoy a clear promotion path to Chief Customer Officer or other senior executive roles.

Work Environment & Culture

brighthush is a hybrid, remote‑first company that values flexibility, collaboration, and impact. Our culture is defined by:

• Autonomy & Ownership – You’ll have full authority over client outcomes and the freedom to innovate.
• Collaboration – Cross‑functional teams work together to solve complex problems and deliver value.
• Continuous Learning – We encourage experimentation, provide learning budgets, and celebrate knowledge sharing.
• Impact‑Driven – Every initiative directly contributes to patient access and provider revenue recovery.
• Inclusive & Diverse – We foster an environment where diverse perspectives are respected and valued.

Compensation & Benefits

While specific figures vary by experience and location, we offer a competitive total rewards package that includes:

• Base salary commensurate with market and experience.
• Performance‑based bonus tied to NRR, expansion, and team metrics.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible work arrangements.
• Generous paid parental leave and family‑support benefits.
• Professional development stipend and conference allowances.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.

How to Apply

Ready to lead a transformative Customer Success organization that directly improves patient care and provider revenue? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush. We’re excited to explore how your expertise can help us scale impact and innovation.

Join brighthush – Where Purpose Meets Performance

At brighthush, you’ll be part of a mission‑driven team that’s redefining how healthcare systems recover revenue and deliver care. If you’re a strategic thinker, data‑savvy leader, and passionate about making a tangible difference, we want to hear from you. Apply today and help us bring brighter, more accessible healthcare to patients across the country.