Senior Bilingual Customer Service Specialist – Remote Texas – Spanish & English – Health Care Enrollment & Support – 24/7 Call Center Excellence – Empowering Texans with Compassionate, Tech‑Driven Care

Welcome to brighthush: A Mission‑Driven Health Care Partner

At brighthush, we’re redefining how Texans experience health care. By marrying cutting‑edge technology with a deeply human touch, we guide families and individuals through the labyrinth of health plans, ensuring every interaction is handled with empathy, precision, and partnership. Our flagship initiative, the Health Texas Project, collaborates with state agencies, insurers, and community organizations to streamline enrollment, cut through confusion, and expand access to essential services. If you’re passionate about making a tangible difference in people’s lives while working in a forward‑thinking environment, you’ve found the right place.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you’re stepping into a culture that values growth, innovation, and well‑being. Here’s what sets us apart:

• Paid, Comprehensive Training: We invest in you from day one. Our structured training program covers everything from product knowledge to soft skills, culminating in a $1.00 per hour pay increase upon completion.
• Clear Career Pathways: Whether you’re looking to deepen your expertise in customer service or pivot into a new domain, brighthush offers transparent pathways and internal mobility.
• Holistic Wellness: From mental health resources to fitness subsidies, our wellness program supports your physical, emotional, and financial health.
• Competitive Compensation & Bonuses: In addition to a solid hourly rate, you’ll have access to quarterly performance bonuses and a robust benefits package.
• Inclusive Culture: We celebrate diversity and foster an environment where every voice is heard and valued.

Key Responsibilities – Your Impact Every Day

As a Bilingual Customer Service Specialist, you will be the frontline advocate for our callers, ensuring they receive accurate, timely, and empathetic support. Your day‑to‑day duties will include:

• Answering inbound calls, IVR interactions, and web chat inquiries from Spanish‑ and English‑speaking customers.
• Providing clear, concise information about health plans, enrollment procedures, and benefit options.
• Documenting every interaction in our CRM system with meticulous attention to detail.
• Processing requests for materials, forms, and electronic documents, ensuring secure delivery.
• Escalating complex or sensitive issues to the appropriate internal teams while maintaining customer satisfaction.
• Offering translation or interpretation services when needed, following established protocols.
• Collaborating with supervisors to identify service gaps and propose improvements.
• Meeting or exceeding quality assurance, productivity, and customer satisfaction metrics.
• Participating in ongoing training, team meetings, and performance reviews.
• Assisting with special projects or ad‑hoc tasks as directed by management.

Essential Qualifications – What We Expect

• High school diploma or GED (or equivalent combination of education and experience).
• Fluency in both Spanish and English, with strong written and verbal communication skills.
• Availability to work full‑time shifts between 8:00 am and 6:30 pm CST (7:00 am–5:30 pm MST).
• Basic computer proficiency (Windows and/or Mac), including multi‑tasking across several applications.
• Ability to handle 100+ calls per day and manage repetitive tasks with accuracy.
• Strong organizational skills and the capacity to prioritize tasks under pressure.
• Excellent attendance record, especially during the mandatory training period.
• Valid Texas residency within a 70‑mile radius of the Dallas‑Fort Worth/Arlington metro area.
• Pass a bilingual assessment during the hiring process.

Preferred Qualifications – Bonus Points

• Prior experience in a call center or customer service environment, preferably in health care or benefits.
• Experience with IVR systems, web‑based portals, and CRM platforms.
• Knowledge of Texas health insurance regulations and enrollment processes.
• Demonstrated ability to work independently in a remote setting.
• Certification or coursework in customer experience, data privacy, or related fields.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help people navigate their health benefits.
• Problem‑Solving: Quickly identify root causes and propose effective solutions.
• Adaptability to changing policies, procedures, and technology.
• High emotional intelligence and empathy, especially when dealing with sensitive health information.
• Strong time‑management skills to balance volume and quality.
• Proficiency in data entry and record‑keeping with a focus on accuracy.
• Team collaboration and communication, even in a fully remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. Your journey with us can evolve in many exciting directions:

• Advanced Customer Experience Specialist roles, focusing on complex case management.
• Team Lead or Supervisor positions, guiding new hires and shaping service standards.
• Specialist roles in compliance, quality assurance, or process improvement.
• Cross‑functional opportunities in product development, training, or analytics.
• Access to tuition reimbursement for courses that enhance your skill set.
• Participation in industry conferences, webinars, and workshops.

Work Environment & Culture at brighthush

Our fully remote model empowers you to work from the comfort of your home office while staying connected to a vibrant, collaborative team. We provide:

• High‑speed, wired internet (minimum 20 Mbps download, 5 Mbps upload) and a reliable connection.
• Professional workspace setup: 2 large monitors, laptop, keyboard, mouse, docking station (equipment supplied).
• Quiet, distraction‑free environment to maintain focus and productivity.
• Regular virtual team huddles, knowledge sharing sessions, and social events.
• Open communication channels with leadership and peers.

Compensation, Perks, and Benefits

While the base hourly rate starts at $15.00, your total compensation package includes:

• Hourly wage plus a $1.00 increase after completing paid training.
• Quarterly performance bonuses tied to quality and productivity metrics.
• Health, dental, vision, and prescription coverage (fully or partially funded).
• Life insurance and disability coverage.
• 401(k) retirement plan with company matching.
• Paid time off (PTO), holidays, and sick leave.
• Short‑ and long‑term disability coverage.
• Employee Assistance Program (EAP) for emotional and financial support.
• Discounts on auto, home, renter’s, and pet insurance.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Tuition reimbursement for approved courses and certifications.

How to Apply

Ready to make a difference in the lives of Texans while advancing your career? Submit your application today and join a team that values your voice, your growth, and your well‑being.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristic.

Pay Transparency & Fairness

Our compensation framework is built on transparency, fairness, and market competitiveness. While the base hourly rate is $15.00, your total earnings will reflect your experience, performance, and the value you bring to the team. We do not consider salary history in determining compensation.

Accommodations for Applicants with Disabilities

brighthush is committed to providing reasonable accommodations throughout the hiring process. If you require assistance—whether accessing job postings, completing assessments, or participating in interviews—please contact our People Operations team at [email protected].

Ready to Join the brighthush Family?

Embark on a rewarding career where your bilingual skills and customer‑service expertise can truly shine. Apply now and help us deliver exceptional support to Texans across the state.