Senior Bilingual Customer Success Manager – Enterprise & Mid‑Market Growth & Retention Specialist (Finnish & English) – Driving Adoption, Expansion, and Customer Success at brighthush

About brighthush

brighthush is a trailblazing global leader in next‑generation reporting, analytics, and performance‑management solutions. Our cloud‑native platform empowers finance and data teams to unlock the full potential of their data, turning raw numbers into actionable insights that drive profitability, efficiency, and compliance. With a portfolio that spans Financial Planning & Analysis (FP&A), Controllership, and Data & Analytics, we serve more than 32,000 organizations worldwide, helping them make timely, intelligent decisions in an ever‑changing economic landscape.

At brighthush, we believe technology should be a catalyst for insight, not a barrier. Our mission is to democratize data intelligence, enabling leaders at every level to navigate uncertainty with confidence. We are a fast‑growing, high‑energy, high‑performance global team that thrives on collaboration, continuous learning, and an unwavering focus on customer success.

Why Join brighthush?

As a Senior Customer Success Manager, you will be the linchpin of our customer journey, ensuring that every enterprise and mid‑market client extracts maximum value from our solutions. You will partner with senior executives, product leaders, and cross‑functional teams to drive adoption, retention, and expansion. In return, you’ll enjoy:

• Competitive base salary (EUR 47,000–59,000) plus performance‑based bonus opportunities.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Unlimited learning budget and access to industry‑leading training programs.
• Flexible work arrangements and a culture that values work‑life balance.
• Opportunity to shape the future of finance technology in a rapidly evolving market.

Key Responsibilities

Trusted Advisor & Relationship Management

• Serve as the primary point of contact and strategic advisor for enterprise and mid‑market customers.
• Build and nurture executive‑level relationships to influence business outcomes and secure long‑term partnership value.
• Lead structured renewal discussions, Quarterly Business Reviews (QBRs), and Success Reviews to align customer objectives with brighthush solutions.
• Act as the voice of the customer within brighthush, translating their needs into actionable product enhancements.

Renewals & Retention

• Own the end‑to‑end renewals process: negotiate pricing, terms, and contracts in partnership with Sales, Legal, and Finance.
• Deliver renewal offers and quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction.
• Manage renewal forecasting, pipeline accuracy, and reporting using brighthush platforms and other CRM/Success tools.
• Conduct retention analysis, track customer health scores, and publish monthly scorecards to leadership.
• Identify early warning signs of churn and implement proactive mitigation strategies.

Customer Success & Adoption

• Drive adoption of brighthush products by ensuring successful onboarding, engagement, and usage maturity across customer accounts.
• Develop customer success stories, ROI showcases, and business cases that highlight product value and strengthen customer advocacy.
• Partner with customer stakeholders to map KPIs, success metrics, and business outcomes that reinforce long‑term value realization.
• Facilitate training sessions, workshops, and best‑practice sharing to accelerate user proficiency.

Growth & Expansion

• Identify expansion opportunities through product adoption insights and refer qualified upsell/cross‑sell leads to Sales.
• Collaborate with internal stakeholders to build tailored account growth strategies.
• Contribute to net revenue retention (NRR) by going beyond renewals and influencing incremental account growth.
• Track and report on expansion metrics, ensuring alignment with company revenue goals.

Customer Advocacy & Feedback

• Act as the voice of the customer internally by sharing feedback and insights with Product, Support, and Leadership teams.
• Influence roadmap discussions and success strategy improvements based on customer trends and requirements.
• Build champions within customer organizations and drive referenceability, case studies, and testimonials.
• Represent brighthush at industry events, webinars, and user groups to amplify brand credibility.

Essential Qualifications

• Proven experience in Renewals, Account Management, or Customer Success, managing enterprise or mid‑market level customers.
• Track record of handling large, complex portfolios in a Customer Success Manager (CSM) model.
• Strong background in B2B SaaS/software product or services environments.
• Bachelor’s degree required; MBA preferred.
• Fluency in Finnish and English (both written and spoken).
• CSM‑related certifications (brighthush, Success Coaching, Pragmatic Institute, etc.) are an advantage.

Preferred Qualifications

• Experience working in the finance technology or analytics sector.
• Demonstrated ability to influence executive decision‑makers and secure long‑term contracts.
• Knowledge of financial planning, budgeting, and forecasting processes.
• Experience with advanced analytics tools and data‑driven decision making.

Technical & Business Skills

• Proficiency in brighthush, Salesforce, and other CRM/Success platforms.
• Familiarity with contract lifecycle management tools and renewal analytics.
• Strong negotiation skills and expertise in reviewing/analyzing software contracts.
• Strong analytical mindset with the ability to interpret data and drive actionable insights.
• Comfortable with data visualization tools (e.g., Tableau, Power BI) to present customer health metrics.

Soft Skills & Work Culture

• Excellent communication (written and verbal), presentation, and executive engagement skills.
• Customer‑first mindset with proven ability to resolve conflicts and build trusted relationships.
• Thrives in fast‑paced, global environments with minimal supervision.
• Ability to collaborate cross‑functionally with Sales, Legal, Finance, and Product teams.
• Adaptable, resilient, and proactive in driving continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders.
• Annual learning stipend for conferences, certifications, and courses.
• Clear career ladder that includes progression to Senior CSM, Account Executive, or Product Management roles.
• Opportunity to lead cross‑functional initiatives that shape the future of our platform.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer success. You’ll work in a supportive, inclusive environment where ideas are welcomed and innovation is celebrated. We value:

• Open communication and feedback loops.
• Work‑life balance with flexible working hours and remote options.
• Diversity and inclusion, ensuring every voice is heard.
• Community engagement and volunteer opportunities.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.

Compensation & Benefits

The salary range for this position in Finland is EUR 47,000–59,000 per year. For roles with a sales component, this range includes the commission target. For non‑sales roles, this is a base salary only range; additional bonus eligibility may apply. Your specific offer will be determined by your skills, experience, and qualifications. We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please feel free to ask during the interview process.

Additional benefits include:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible holiday policy.
• Wellness stipend and on‑site fitness resources.
• Employee referral program with generous bonuses.

How to Apply

Ready to make a tangible impact on the financial success of global organizations? Click the link below to submit your application and join the brighthush team.

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Equal Opportunity Employer

brighthush is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, ethnicity, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Additional Information

All application information will be kept confidential in accordance with EEO guidelines. Background checks are required for employment with brighthush where permitted by law.

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