Senior Bilingual Customer Success Operations Analyst – Fleet Analytics & Digital Solutions Specialist (Engine Diagnostics & Data‑Driven Insights) – Leading Predictive Maintenance Excellence at brighthush

About brighthush

brighthush is a pioneering force in the industrial technology arena, redefining how businesses harness the power of connected equipment. With a global footprint that spans North America, Europe, Asia, and Africa, we deliver state‑of‑the‑art fleet‑health analytics, digital monitoring solutions, and predictive maintenance tools that help our customers reduce downtime, optimize performance, and drive sustainable growth. Our mission is simple yet profound: empower every operator, engineer, and decision‑maker with real‑time insights that transform raw data into decisive action. We are a fast‑growing, customer‑centric organization that thrives on innovation, collaboration, and a relentless focus on delivering measurable value.

Why This Role Matters

In today’s data‑centric industrial landscape, the ability to translate complex telemetry into actionable business value is more critical than ever. As a Bilingual Customer Success Operations Analyst, you will serve as the vital bridge between our advanced analytics platform and the customers who rely on it to keep their fleets running smoothly. By combining deep technical knowledge of engines and equipment with sharp analytical skills and a passion for customer success, you will help our clients unlock the full potential of their digital monitoring investments and drive measurable outcomes that directly impact their bottom line.

Key Responsibilities

• Alert Review & Triage: Examine equipment and engine alerts, diagnostic codes, and fleet‑health data to determine priority and root cause, ensuring that critical issues are addressed promptly. You will develop a systematic approach to triage, document findings, and coordinate with engineering for rapid resolution.
• Technical Analysis: Apply practical engine‑system knowledge to interpret how alerts correlate with operating conditions and potential equipment issues, providing clear explanations to stakeholders. Your analyses will form the basis for actionable recommendations that improve reliability and reduce maintenance costs.
• Data‑Driven Insights: Analyze large datasets to uncover trends, recurring problems, high‑risk equipment, and priority actions for customers. You will transform raw data into strategic insights that guide maintenance planning, spare‑parts inventory, and operational improvements.
• Communication & Reporting: Condense complex fleet information into concise, customer‑ready dashboards, KPI summaries, and executive presentations that drive informed decision‑making. You will tailor communication style to technical and non‑technical audiences alike.
• Customer Onboarding: Guide new customers, sites, and users through setup, data ingestion, and best‑practice adoption while maintaining up‑to‑date operating documentation. Your onboarding process will set the tone for a long‑term partnership.
• Adoption Tracking: Monitor customer engagement, action item completion, and overall adoption metrics to identify improvement opportunities and ensure continuous value delivery. You will use data to advocate for product enhancements and process refinements.
• Cross‑Functional Collaboration: Partner with Customer Success, Technical Support, Product, Engineering, and regional teams to resolve issues, refine features, and elevate the customer experience. Your collaborative mindset will help break down silos and accelerate time‑to‑value.
• Continuous Improvement: Contribute to the evolution of our analytics platform, data pipelines, and customer success processes based on frontline feedback and emerging industry trends. You will champion best practices and drive innovation across the organization.

Essential Qualifications

• Minimum 5 years of technical experience in engines, heavy equipment, field service, diagnostics, or a closely related industrial environment.
• Strong working knowledge of engine systems and subsystems, with the ability to troubleshoot and diagnose without extensive foundational training.
• Proficiency in interpreting equipment alerts, fault codes, operating data, and technical trends.
• Fluent in both Spanish and English, with confidence in conducting customer meetings and documentation in both languages.
• Advanced data‑analysis skills, including the ability to transform raw data into actionable trends and recommendations.
• Experience building dashboards, reports, and presentations using Power BI, Excel, or comparable tools.
• Excellent customer‑facing communication skills and the ability to navigate diverse cultures and personalities.
• Ability to translate technical findings into clear business and operational recommendations.
• Experience in industrial, mining, heavy‑equipment, power‑generation, transportation, automotive, or similar equipment‑focused sectors is highly desirable.
• Power BI dashboard development is a strong plus.
• Knowledge of SQL, Databricks, or other data‑querying platforms is beneficial but not mandatory.

Preferred Qualifications

• Prior experience in a Customer Success or Technical Support role within a SaaS or industrial technology company.
• Background in predictive maintenance, reliability engineering, or fleet‑management analytics.
• Familiarity with cloud‑based data platforms and API integrations.
• Project management experience, including the ability to lead cross‑functional initiatives.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and derive meaningful insights that drive business decisions.
• Technical Fluency: Deep understanding of engine mechanics, sensor networks, and telemetry systems.
• Communication: Clear, concise, and persuasive written and verbal communication in both Spanish and English.
• Customer‑Centric Mindset: Passion for solving customer problems and delivering measurable value.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Proven ability to work effectively with engineering, product, and support teams across geographies.
• Time Management: Strong organizational skills to manage multiple projects and deadlines simultaneously.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. As a Bilingual Customer Success Operations Analyst, you will:

• Progress into senior analytics roles, such as Fleet Analytics Lead or Customer Success Manager, where you’ll shape strategy and influence product direction.
• Transition into product or engineering positions, leveraging your deep customer insights to design the next generation of connected‑equipment solutions.
• Participate in continuous learning programs, including certifications in Power BI, SQL, advanced diagnostics, and emerging data‑science methodologies.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in connected equipment and digital monitoring.
• Mentor junior analysts and contribute to the development of internal knowledge bases and best‑practice guides, fostering a culture of knowledge sharing.

Work Environment & Culture

brighthush champions a culture of innovation, inclusivity, and work‑life balance. Key highlights include:

• Fully remote, 100% virtual role with flexible hours to accommodate global customer meetings.
• Collaborative, cross‑functional teams that value diverse perspectives and open communication.
• Transparent leadership that encourages experimentation, learning from failure, and celebrating successes.
• Regular virtual team building events, hackathons, and knowledge‑sharing sessions that keep the community vibrant.
• Commitment to sustainability and responsible engineering practices across all operations.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Competitive base salary aligned with industry standards for senior analytics and customer success roles.
• Performance‑based bonuses tied to customer satisfaction metrics and project milestones.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to support long‑term financial planning.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conference attendance.
• Access to cutting‑edge tools and technologies, including the latest analytics platforms and data‑visualization software.

How to Apply

If you are a bilingual, data‑driven professional with a passion for customer success and a deep understanding of engine diagnostics, we want to hear from you. Join brighthush and help shape the future of industrial technology while advancing your career in a supportive, innovative environment.

Ready to make an impact? Submit your application today and become a key player in our mission to empower customers worldwide with actionable fleet‑health insights.