Senior Bilingual Customer Support Specialist – Spanish & English – Remote Europe – Champion Athlete Success with Data‑Driven Performance Coaching & Wearable Tech Expertise at brighthush

Welcome to brighthush – Where Data Meets Athletic Excellence

At brighthush, we’re more than a wearable‑tech company; we’re a global movement that transforms every heartbeat, stride, and breath into actionable intelligence. Our cloud‑powered platform delivers real‑time performance metrics, recovery analytics, and personalized coaching to athletes of all levels—from weekend joggers to elite Olympians. With a community of millions across the world, we’re on a relentless mission to help people train smarter, recover faster, and push beyond their limits.

Why This Role Is a Game‑Changer for Your Career

• Impact at Scale – Every ticket you resolve, every conversation you lead, directly shapes the experience of athletes worldwide.
• Remote‑First Flexibility – Work from any European city while staying connected to a vibrant, collaborative team through daily huddles, virtual coffee breaks, and real‑time chat.
• Growth & Development – Structured learning paths, mentorship programs, and clear career ladders ensure you’re always moving forward.
• Culture of Innovation – A flat hierarchy, rapid decision‑making, and a culture that rewards curiosity and experimentation.
• Competitive Compensation – Base salary starting at €28,000, performance bonuses, and a comprehensive benefits package.

Role Overview – Your Day‑to‑Day Impact as a Frontline Ambassador

As the voice of brighthush, you’ll transform frustrated users into loyal advocates. Your responsibilities will include:

• Providing timely, accurate support across phone, email, and chat channels for Spanish‑speaking customers.
• Diagnosing and resolving product issues by leveraging deep knowledge of our wearables, mobile apps, and cloud services.
• Maintaining up‑to‑date expertise on new releases, firmware updates, and feature rollouts.
• Adhering to attendance standards, logging hours, and communicating proactively with leadership.
• Collaborating with cross‑functional teams (Engineering, Product, Marketing) to relay user feedback and drive product improvements.
• Executing special projects such as order tracking, outbound outreach, data entry, and quality‑assurance initiatives.
• Contributing to a positive, team‑oriented environment by sharing best practices and mentoring junior teammates.
• Continuously refining your problem‑solving skills and knowledge base through training and peer learning.

Customer‑Centric Excellence

Every interaction is an opportunity to showcase brighthush’s commitment to quality. You’ll:

• Use empathy to understand each athlete’s unique context and needs.
• Apply a structured troubleshooting methodology to resolve issues efficiently.
• Document solutions in our knowledge base, ensuring future teammates can benefit from your insights.

Essential Qualifications – What We Expect

• Fluency in Spanish (native or near‑native) and strong written/ verbal English.
• 3+ years of customer service or technical support experience, preferably in a tech or sports‑tech environment.
• Strong communication skills with an empathetic, customer‑first mindset.
• Excellent attention to detail, procedural discipline, and a commitment to quality.
• Proficiency with standard business tools (CRM, ticketing systems, MS Office, Google Workspace) and a quick learning curve for new platforms.
• Reliable high‑speed internet and a quiet, dedicated workspace for remote work.
• Willingness to work a 9 AM – 6 PM CEST schedule (with optional weekend coverage).
• Passion for sports, movement, and a genuine desire to help athletes succeed.

Preferred Qualifications – The Extra Edge

• Experience with wearable technology or fitness apps.
• Knowledge of data analytics or performance metrics.
• Previous remote work experience in a fast‑paced, high‑growth company.
• Familiarity with Spanish‑speaking markets and cultural nuances.

Skills & Competencies for Success

• Technical Aptitude – Ability to troubleshoot hardware, firmware, and software issues.
• Problem‑Solving – Logical, analytical thinking with a focus on root cause analysis.
• Communication – Clear, concise, and empathetic communication across multiple channels.
• Adaptability – Thrives in a rapidly evolving environment with changing priorities.
• Collaboration – Works effectively with cross‑functional teams and shares knowledge.
• Ownership & Accountability – Takes responsibility for customer outcomes and follows through on commitments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Specialist, you’ll have the chance to:

• Progress to a Senior Support Engineer or Team Lead role.
• Participate in product development cycles, providing frontline insights that shape future releases.
• Attend industry conferences, workshops, and training sessions to deepen your expertise.
• Engage in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous improvement.
• Explore cross‑departmental projects, such as UX research or data analytics, to broaden your skill set.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared love for sports. You’ll experience:

• A flat hierarchy that empowers you to make decisions quickly.
• Regular team huddles, virtual coffee breaks, and open channels for feedback.
• Inclusive policies that celebrate diversity and promote work‑life balance.
• A focus on mental and physical well‑being, with resources for stress management and fitness.
• Creative freedom to experiment with new support tools and processes.

Compensation, Perks, and Benefits

• Base salary starting at €28,000 per year, with performance‑based bonuses.
• 25 days of paid vacation plus standard local holidays.
• Remote work flexibility; hybrid option for those near our Almería, Spain office.
• Health and wellness stipend, gym membership discounts, and access to our performance‑tracking platform.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program, team outings, and annual company retreats.

How to Apply

Ready to join a team that’s changing the way athletes train and compete? Submit your application through the link below and let’s explore how your skills can help us deliver the best support experience worldwide.

Apply to this job at brighthush

Join brighthush – Where Passion Meets Performance

At brighthush, every support interaction is an opportunity to inspire confidence, solve challenges, and elevate the athlete experience. If you’re a people‑centric professional with a love for sports, a knack for technology, and a desire to grow in a dynamic, remote‑first environment, we want to hear from you. Apply today and become part of a team that’s dedicated to excellence, innovation, and the joy of movement.