Seasoned Italian‑Fluent Customer Support Specialist – 24/7 Global Streaming Platform, Technical Troubleshooting, Billing & Subscription Management Lead at brighthush

Welcome to brighthush – Where Stories Connect the World

At brighthush, we’re more than a streaming platform; we’re a global community that brings people together through the power of storytelling. With a curated library that spans blockbuster films, binge‑worthy series, insightful documentaries, and award‑winning originals, we serve millions of subscribers across continents. Our mission is simple yet profound: to inspire, educate, and entertain by delivering high‑quality content that transcends borders and languages.

Why brighthush is the Future of Entertainment

In an era where content is king and competition is fierce, brighthush stands out by combining cutting‑edge technology with a human‑centric approach. We invest heavily in data‑driven personalization, adaptive streaming, and immersive user experiences. Our platform is built on a robust, scalable architecture that supports seamless playback on any device, anywhere in the world.

As we expand our footprint, we’re on the lookout for passionate, customer‑centric professionals who thrive in a fast‑paced, tech‑driven environment. If you love solving problems, staying ahead of media trends, and working in a culture that values creativity, collaboration, and continuous improvement, brighthush is the place for you.

Role Overview: Italian‑Fluent Customer Support Specialist

As an Italian‑Fluent Customer Support Specialist at brighthush, you will be the first line of support for our Italian‑speaking subscriber base. You’ll handle inquiries across multiple channels—email, live chat, social media, and phone—ensuring every interaction is timely, professional, and leaves a lasting positive impression of our brand. Your role blends technical troubleshooting, billing assistance, and product education, all while embodying the brighthush commitment to exceptional customer service.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via email, chat, social media, and phone, maintaining a high level of responsiveness and accuracy.
• Billing & Subscription Management: Resolve billing disputes, process subscription changes, and guide customers through account management tasks.
• Technical Troubleshooting: Diagnose and resolve issues related to streaming devices, apps, and platform features, using a structured approach to problem solving.
• Product Education: Explain new content releases, platform updates, and subscription options to customers, helping them maximize their brighthush experience.
• Documentation & Escalation: Log all interactions in our CRM, flag complex issues, and collaborate with engineering, product, and billing teams to achieve resolution.
• Process Improvement: Identify recurring pain points, propose solutions, and participate in cross‑functional initiatives to streamline support workflows.
• Shift Flexibility: Work scheduled shifts, including evenings, weekends, and holidays, to provide 24/7 coverage for our global audience.

Essential Qualifications

• Fluent Italian language skills, both written and spoken.
• Proficiency in English at a conversational or professional level.
• Minimum of 1–2 years of experience in a customer service or technical support role, preferably within the digital media or technology sector.
• Strong written and verbal communication skills, with the ability to explain technical concepts in plain language.
• Proven problem‑solving abilities and a self‑directed approach to troubleshooting.
• Empathy, patience, and a genuine customer‑centric mindset.
• Comfortable using computers, streaming devices, and digital platforms.
• Excellent multitasking and prioritization skills in a fast‑moving environment.
• Availability to work flexible shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with CRM systems (e.g., brighthush) and ticketing tools.
• Knowledge of streaming technology, such as DRM, adaptive bitrate streaming, or common device ecosystems.
• Previous exposure to subscription‑based business models and billing processes.
• Experience working in a remote or distributed team environment.
• Additional language skills (e.g., Spanish, French) are a plus.

Skills & Competencies

• Customer‑First Attitude: A passion for delivering outstanding service and turning challenges into opportunities.
• Technical Aptitude: Quick learning curve for new technologies and troubleshooting tools.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose effective solutions.
• Collaboration: Strong teamwork skills, comfortable communicating with cross‑functional partners.
• Adaptability: Thrive in a dynamic environment where priorities shift rapidly.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Customer Support Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, technical skills, and soft‑skill development.
• Mentorship from senior support engineers and product managers.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Support Specialist, or Customer Success Manager.
• Internal mobility across departments—whether you want to move into content strategy, marketing, or data analytics, we support your career aspirations.
• Annual performance reviews with clear metrics and career pathways.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and empowerment. Our remote‑first model means you can work from anywhere in the world, with flexible hours that accommodate your lifestyle. We celebrate diversity, encourage open communication, and provide a collaborative environment where every voice is heard.

Key cultural highlights include:

• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions.
• Access to a digital library of industry podcasts, webinars, and e‑learning courses.
• Community initiatives such as volunteer days and sustainability projects.
• Recognition programs that celebrate achievements, both big and small.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary with monthly performance bonuses.
• Meal and transport allowances.
• Comprehensive health insurance covering you and your family.
• Full remote work setup stipend.
• Paid time off, including holidays, sick leave, and personal days.
• Professional development budget and tuition reimbursement for relevant courses.
• Employee stock purchase plan and quarterly profit‑sharing opportunities.
• Wellness programs: mental health counseling, gym memberships, and mindfulness workshops.

How to Apply

Ready to join the brighthush family? Follow these simple steps:

1. Submit Your Application: Upload your updated CV and a brief cover letter outlining why you’re the perfect fit for this role.
2. Recruitment Screening: Our Recruitment Specialist will review your profile and reach out for an initial conversation.
3. Interview Process: You’ll participate in a structured interview that may include a technical assessment and a behavioral discussion.
4. Offer & Onboarding: Successful candidates receive an offer and a comprehensive onboarding plan to hit the ground running.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that is reshaping how people experience entertainment. If you’re fluent in Italian, passionate about customer service, and eager to grow in a dynamic, tech‑centric environment, we want to hear from you. Apply now and help us bring stories to life for millions around the globe.