Senior brighthush Ready Customer Support Specialist – Remote (WFH) – HRIS & Benefits Administration Expert

About brighthush

brighthush is a global leader in human resources technology, delivering innovative, cloud‑based solutions that empower organizations to streamline HR operations, enhance employee experience, and drive business growth. With a culture rooted in collaboration, continuous learning, and a passion for customer success, brighthush is redefining the way companies manage talent, benefits, and compliance. As we expand our footprint across North America, we’re looking for dedicated professionals who thrive in fast‑paced, technology‑driven environments and are eager to make a tangible impact on our clients’ success.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values innovation, ownership, and a deep commitment to customer satisfaction. We offer:

• Competitive base salary and performance‑based incentives.
• Comprehensive health, dental, and vision coverage.
• 401(k) with company match and generous paid time off.
• Flexible work arrangements, including fully remote options.
• Ongoing professional development through certifications, workshops, and a robust internal learning platform.
• Access to cutting‑edge HR technology and a collaborative, inclusive workplace culture.

Position Overview

As a Senior brighthush Ready Customer Support Specialist, you will be the primary point of contact for clients seeking expert assistance with our brighthush Ready platform. Your role will focus on HR Core, Benefits Administration, system configuration, and ongoing maintenance, ensuring clients receive high‑quality, timely support across all modules. You will collaborate closely with cross‑functional teams—including Payroll, Implementation, and Product—to resolve complex issues, drive process improvements, and contribute to the continuous evolution of our support services.

Key Responsibilities

• Client Support & Ticket Management: Review, triage, and resolve support tickets related to brighthush Ready HR and Benefits modules, ensuring a swift turnaround and client satisfaction.
• System Configuration & Troubleshooting: Translate client requirements into precise system updates, including HR Core settings, benefits plan rules, eligibility criteria, deductions, and workflow approvals.
• Benefits Administration: Configure and maintain a wide range of benefit plans—medical, dental, vision, FSA, HSA, 401(k), and custom offerings—while ensuring compliance with regulatory standards.
• Open Enrollment Support: Lead configuration, testing, and deployment of open enrollment processes, guiding clients through the entire lifecycle.
• Reporting & Analytics: Design, generate, and optimize standard and custom reports to provide actionable insights to clients.
• Training & Knowledge Management: Deliver training sessions to clients and internal teams on HR Core, Benefits, reporting, and workflow processes; author job aids, knowledge articles, and best‑practice guides.
• Cross‑Functional Collaboration: Partner with Payroll, Implementation, and Product teams to troubleshoot complex issues, share insights, and drive continuous improvement.
• Escalation Management: Own client communication throughout the escalation process, ensuring transparency and timely resolution.
• Process Improvement: Participate in internal projects, system enhancements, and testing initiatives; contribute ideas to increase efficiency and reduce support backlog.
• High‑Volume Seasonality: Provide additional support during peak periods such as open enrollment, platform upgrades, or client migrations.
• Relationship Building: Foster strong relationships with clients, peers, and stakeholders to promote effective coordination and service delivery.
• Professional Development: Attend webinars, training sessions, and industry conferences to stay current on best practices and emerging trends.

Essential Qualifications

• Minimum of 5 years of hands‑on experience supporting or administering brighthush Ready (HR/Benefits focus).
• Deep understanding of HR operations, benefits administration, and common benefit plan structures.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint) and a proven ability to quickly learn new applications.
• Strong analytical and problem‑solving skills, with a track record of resolving complex issues efficiently.
• Excellent communication and interpersonal skills, capable of building rapport with clients and cross‑functional teams.
• Demonstrated ability to manage multiple priorities simultaneously while maintaining high accuracy.
• Adaptability to fast‑paced environments and shifting business needs.
• Professional demeanor, composure, and discretion when handling sensitive employee information.
• Experience with escalation management and a proactive approach to process improvement.

Preferred Qualifications

• Advanced certifications in HRIS or benefits administration (e.g., HRCI, SHRM).
• Experience with other HR platforms such as Workday, SAP SuccessFactors, or Oracle HCM.
• Background in payroll administration or a related field.
• Experience leading or mentoring junior support staff.
• Knowledge of compliance regulations (e.g., ACA, ERISA, COBRA).

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional support.
• Strong technical aptitude and a curiosity for learning new technologies.
• Effective time‑management and organizational skills.
• Collaborative teamwork and the ability to influence stakeholders.
• Strategic thinking and the ability to translate business needs into technical solutions.
• Resilience under pressure and a calm, solution‑oriented approach to conflict resolution.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Support Specialist, you’ll have the chance to:

• Progress to a Lead Support Engineer or Technical Account Manager role.
• Take on project leadership responsibilities, guiding cross‑functional initiatives.
• Earn industry certifications and attend advanced training workshops.
• Participate in innovation labs and beta testing of new platform features.
• Mentor junior team members and contribute to the development of support best practices.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Whether you’re working from home or in one of our Chandler, AZ or Duluth, GA offices, you’ll find:

• A flexible, results‑driven work model that respects work‑ Apply for this job