Senior Business Architect & Digital Transformation Lead – Claims & Customer Experience Innovation, AI‑Powered Solutions, Remote, Strategic Visionary Driving Seamless Claims Journeys at brighthush

About brighthush

brighthush is more than a brand – it’s a movement that redefines how safety, technology, and human‑centered design intersect. With a heritage that stretches back over a century, we evolved from pioneering seat‑belt awareness campaigns to becoming a global authority in telematics, identity protection, and data‑driven risk analytics. Today, our mission is to reimagine every customer touchpoint, ensuring that families and enterprises feel secure, supported, and empowered in an increasingly digital world.

We believe that technology should serve humanity, not the other way around. By harnessing artificial intelligence, cloud computing, and advanced analytics, we craft personalized, frictionless journeys that protect people and assets alike. At brighthush, collaboration, transparency, and continuous learning are not buzzwords—they are the foundation of our culture. We are building a future where protection is proactive, predictive, and deeply human.

Why brighthush?

At brighthush, you won’t just fill a role—you’ll help shape the future of protection. We value curiosity, collaboration, and a relentless drive to challenge the status quo. Our culture is built on transparency, continuous learning, and a shared commitment to making a meaningful impact. Whether you’re a seasoned professional or an emerging talent, you’ll find opportunities to grow, innovate, and contribute to initiatives that matter.

We are a remote‑first organization that empowers employees to work from anywhere while fostering a sense of community through virtual collaboration, hackathons, and knowledge‑sharing sessions. Our commitment to work‑life balance, professional development, and inclusive leadership ensures that every team member can thrive both personally and professionally.

Role Overview

The Senior Business Architect & Digital Transformation Lead – Claims & Customer Experience Innovation is a pivotal position within our Claims Customer Engagement team. This remote role focuses on redesigning the claims journey through innovative digital solutions, eliminating friction, and delivering a seamless, connected experience for our customers. You will partner with technology, UX, and Claims Customer Success teams to translate business needs into actionable, scalable solutions that align with our strategic vision.

In this role, you will act as the bridge between business strategy and technical execution, ensuring that every initiative is grounded in customer insight, data analytics, and best‑practice architecture. Your influence will shape the future of how customers interact with our claims platform, driving adoption, satisfaction, and operational efficiency.

Key Responsibilities

• Business Process Analysis: Map and evaluate current claims processes, objectives, and stakeholder goals to identify gaps and opportunities for improvement. Use process mining, value‑stream mapping, and stakeholder interviews to surface inefficiencies. Document findings in detailed process maps and recommend actionable enhancements.
• Opportunity Identification: Spot areas for optimization, reuse, and automation within the business architecture while upholding design principles and user experience standards. Prioritize initiatives based on business value, risk, and feasibility, and create a clear backlog for cross‑functional teams.
• Technical Translation: Convert business requirements into detailed technical specifications, guiding implementation at the capability level and ensuring alignment with broader platform initiatives. Collaborate with solution architects to define integration points, data flows, and system interfaces.
• Stakeholder Engagement: Proactively collaborate with cross‑functional teams—product owners, data scientists, and AI specialists—to gather insights, validate assumptions, and secure buy‑in for new capabilities. Facilitate workshops, design sprints, and review sessions that foster shared understanding.
• Architecture Modeling: Develop and maintain comprehensive business architecture models, frameworks, and roadmaps that support production, quality, and customer service objectives. Leverage TOGAF, ArchiMate, and other modeling standards to ensure consistency and clarity.
• AI Integration: Work closely with AI teams to embed intelligent solutions into the claims workflow, ensuring seamless integration across platform capabilities. Define use cases, data requirements, and success metrics for AI‑driven automation and predictive analytics.
• Market & Customer Insight: Leverage customer feedback, market analysis, and data‑driven insights to recommend product strategy adjustments and iterative improvements. Translate insights into actionable business requirements that drive measurable impact.
• Rapid Experimentation: Lead discovery, test, and learn cycles to validate new ideas quickly, ensuring that solutions deliver tangible business results. Use A/B testing, pilot programs, and MVPs to iterate fast and reduce time‑to‑market.
• Performance Monitoring: Continuously assess the effectiveness of architecture solutions, recommending enhancements and driving process agility. Define KPIs, dashboards, and reporting mechanisms that provide real‑time visibility into performance.
• Change Management: Champion adoption of new processes and technologies by developing change plans, training materials, and communication strategies that resonate with diverse audiences.
• Governance & Compliance: Ensure that all architecture decisions comply with regulatory standards, data privacy laws, and internal governance frameworks, safeguarding the integrity of the claims ecosystem.

Essential Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Minimum of 5 years’ experience in business architecture, product management, or a similar role within a large, complex organization.
• Proven ability to translate business requirements into technical specifications and guide cross‑functional implementation.
• Strong analytical skills with a data‑driven mindset and experience using analytics tools to inform decisions.
• Excellent communication and storytelling abilities—capable of articulating complex concepts to both technical and non‑technical audiences.
• Experience collaborating with AI/ML teams and integrating intelligent solutions into business processes.
• Demonstrated success in leading end‑to‑end projects from discovery through launch and optimization.
• Remote work experience with a proven track record of self‑management, time‑zone flexibility, and effective virtual collaboration.
• Proficiency in enterprise architecture tools such as ArchiMate, TOGAF, or similar frameworks.

Preferred Qualifications

• Advanced degree (MBA, Master’s) or relevant certifications in business architecture, product management, or data science.
• Experience in the insurance or financial services industry, particularly in claims or customer engagement.
• Familiarity with Agile and Lean methodologies, including Scrum or Kanban frameworks.
• Knowledge of regulatory compliance and data privacy standards relevant to the claims domain.
• Experience with enterprise architecture tools (e.g., ArchiMate, TOGAF) and modeling software.
• Strong understanding of cloud platforms (brighthush, brighthush, brighthush) and their role in modern digital transformation.

Skills & Competencies

• Business Architecture & Process Design
• Cross‑Team Collaboration & Stakeholder Management
• Data Analysis & Insight Generation
• AI & Machine Learning Integration
• Strategic Planning & Roadmapping
• Agile Project Management
• Effective Communication & Storytelling
• Problem‑Solving & Decision Making
• Change Management & Adoption Leadership
• Governance & Regulatory Compliance

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem that empowers you to stay ahead of industry trends and technology shifts. We offer:

• Access to internal training programs, certifications, and workshops focused on emerging technologies and industry best practices.
• Mentorship from senior leaders and subject‑matter experts across the organization, providing guidance and career coaching.
• Opportunities to lead cross‑functional initiatives, expanding your influence beyond the claims domain into broader digital strategy.
• Clear pathways to senior leadership roles, such as Director of Business Architecture, Head of Customer Experience, or Chief Digital Officer.
• Participation in innovation labs, hackathons, and industry conferences that broaden your network and skill set.
• Regular performance reviews that align your goals with the company’s strategic priorities, ensuring you receive constructive feedback and recognition.

Work Environment & Culture

brighthush champions a culture of inclusion, innovation, and work‑life balance. As a remote role, you will enjoy:

• Flexible work hours that accommodate your personal commitments and peak productivity times.
• A fully equipped home office stipend covering laptops, monitors, headsets, and connectivity, ensuring you have the tools to succeed.
• Monthly internet reimbursement to offset home‑office costs and keep your workspace reliable.
• Regular virtual team gatherings, hackathons, and knowledge‑sharing sessions that foster collaboration and camaraderie.
• A supportive environment that encourages experimentation, learning from failure, and celebrating successes.
• Inclusive leadership practices that value diverse perspectives and promote equitable opportunities for advancement.

Compensation & Benefits

Competitive salary range: $100,000 – $170,500 per year, commensurate with experience and qualifications. In addition to base pay, you will receive:

• Performance‑based bonuses tied to individual and team outcomes, rewarding your impact on business results.
• Health, dental, and vision insurance plans that cover you and your family.
• 401(k) retirement plan with company match, helping you build long‑term financial security.
• Paid time off, including vacation, sick leave, and holidays, to recharge and maintain well‑being.
• Professional development budget for courses, conferences, and certifications that support your growth.
• Employee assistance program and wellness resources, including mental health support and wellness challenges.
• Access to a digital wellness platform that offers mindfulness, fitness, and health tracking tools.

Travel & Eligibility

Travel up to 10% of the time may be required for client or stakeholder engagements. This role is not available to residents of Alaska, California, Hawaii, or Washington. A background investigation will be conducted for all selected candidates.

Equal Opportunity & Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not sponsor employment‑based visas for this position.

How to Apply

Ready to make a difference? Click the link below to submit your application and join a team that’s redefining protection for the modern world.

Apply to this role

We look forward to hearing how your expertise can help us continue to innovate and protect our customers in a rapidly evolving digital landscape.