Senior Business System Analyst
About The Company Sentara Health is a leading not-for-profit healthcare organization committed to providing exceptional patient care and innovative health solutions. With a rich history of serving diverse communities, Sentara emphasizes a patient-centered approach, integrating advanced medical technologies and compassionate service. The organization values diversity, inclusion, and continuous improvement, fostering a collaborative environment where employees are empowered to make a meaningful difference in people's lives. Sentara's extensive network includes hospitals, outpatient facilities, and health plans, all dedicated to enhancing health outcomes and promoting wellness across the regions it serves. About The Role Sentara Health is seeking a Senior Business Systems Analyst to join their dynamic team. This fully remote position offers an exciting opportunity for experienced professionals to support, enhance, and implement software applications critical to the organization’s operations. The Senior Business Systems Analyst will oversee and direct medium-scale projects or components of larger initiatives, developing comprehensive project plans, timelines, and resource coordination. The role involves collaborating closely with stakeholders, end-users, IT teams, and software vendors to ensure technology solutions align with operational needs. The analyst will identify opportunities to leverage emerging technologies, design system enhancements, and facilitate effective communication between technical and non-technical teams. This position is ideal for individuals with a strong technical background, analytical mindset, and a passion for improving healthcare processes through innovative technology solutions.
Qualifications
Bachelor's degree preferably in Computer Science, Business, Information Systems, Finance, Engineering, or related fields. Candidates with over six years of relevant experience without a degree may also be considered. Minimum of 4 years of relevant experience in business analysis or systems analysis. Advanced proficiency in SQL is required. Experience working with EDI-834 files is essential. Familiarity with QNXT and/or Facets systems is advantageous. Member enrollment experience and knowledge of Clarity – ID card configuration and member eligibility processes are pluses. Experience with Medicaid, commercial health plans, and marketplace coverage is preferred. Proficiency in HTML and CSS is desirable but not mandatory.
Responsibilities
The Senior Business Systems Analyst will be responsible for a variety of critical tasks, including: Supporting, enhancing, and implementing healthcare software applications to improve operational efficiency and patient outcomes. Leading and managing medium-scale projects or project components, including developing detailed project plans, timelines, and resource allocation strategies. Collaborating with stakeholders, end-users, IT teams, and vendors to gather requirements, analyze needs, and develop technical solutions. Designing and implementing application or product enhancements based on identified opportunities and stakeholder feedback. Assessing current systems and hardware to ensure optimal performance and scalability within production environments. Developing detailed test cases, executing testing procedures, and documenting results for review and approval by business and technical managers. Working closely with developers to estimate costs and timelines for fixes and new features, ensuring project deliverables are met within scope and budget. Documenting business processes, workflows, and system specifications to facilitate clear communication across teams. Performing long-term analysis and system design to support future growth and technological advancements. Providing ongoing support and troubleshooting to resolve system issues promptly and efficiently.
Benefits
Sentara Health offers a comprehensive and competitive benefits package designed to support the well-being of its employees and their families. Benefits include Medical, dental, and vision insurance plans tailored to meet diverse needs. Reimbursement programs for adoption, fertility, and surrogacy expenses up to $10,000. Paid time off, sick leave, and paid parental and family caregiver leave to promote work-life balance. Emergency backup care services to support employees during unexpected circumstances. Long-term and short-term disability insurance, as well as critical illness coverage. Life insurance policies to provide financial security for loved ones. 401(k)/403(b) retirement plans with employer matching contributions. Tuition assistance of up to $5,250 annually and access to discounted educational programs through Guild Education. Student debt repayment programs offering up to $10,000 to help manage educational debt. Pet insurance options and legal resources plans for additional support. Potential for annual discretionary bonuses based on system performance and eligibility criteria. Equal Opportunity Sentara Health is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We celebrate the differences among our colleagues and believe that a diverse environment enhances our ability to serve our communities effectively. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Sentara is dedicated to providing a supportive workplace where all employees can thrive and contribute to our mission of improving health every day. We support a tobacco-free environment and strive to reflect the communities we serve through our hiring practices and workplace culture.