Senior Certified Endless Customers Coach – Champion Market Leadership, Build Unwavering Customer Loyalty, Accelerate Sustainable Growth, and Drive Transformational CX Excellence at brighthush
About brighthush
brighthush is a global catalyst for customer experience transformation. We empower brands to move beyond “good enough” and create endlessly loyal customer ecosystems that fuel sustainable revenue. Our proprietary framework blends data science, human‑centric coaching, and a vibrant community of thought leaders to deliver measurable impact for CEOs, CXOs, and frontline teams alike. At brighthush, we believe that the future of business is built on trust, empathy, and relentless pursuit of excellence.
Why This Role Matters
As a Senior Certified Endless Customers Coach, you will be the linchpin that turns strategic intent into tangible, revenue‑driving outcomes. Your coaching will shape organizational culture, unlock leadership potential, and embed the Endless Customers System into the DNA of our clients. You will own a practice that rewards autonomy, accountability, and continuous growth—principles that are the foundation of brighthush’s operating philosophy. Your work will directly influence the trajectory of our clients and the future of customer experience worldwide.
Key Responsibilities
- Certification & Onboarding: Complete our rigorous certification program to become a fully credentialed Endless Customers Coach, mastering the proprietary framework that drives lasting customer loyalty.
- Executive Coaching & Alignment: Facilitate alignment days, quarterly planning sessions, and ongoing coaching calls with executive teams, embedding the Endless Customers System into their DNA.
- Business Development & Client Acquisition: Own the entire sales cycle—identify prospects, conduct discovery calls, present tailored solutions, and close deals. Leverage your network and the brighthush brand to grow a sustainable book of business.
- Thought Leadership & Brand Amplification: Elevate your personal brand through podcasts, webinars, speaking engagements, and client success stories. Position yourself as the go‑to expert in customer experience and growth.
- On‑Site Engagement & Travel: Travel across North America 1–2 times per month to conduct alignment days, client visits, and live events, ensuring deep, face‑to‑face impact.
- Cross‑Functional Collaboration: Identify client needs beyond coaching—such as website optimization, HubSpot implementation, paid media, and training—and partner with our specialist teams to deliver comprehensive solutions.
- Performance Tracking & Analytics: Maintain rigorous metrics—client retention, revenue growth, and satisfaction scores—to demonstrate tangible results and drive continuous improvement.
- Community Building & Peer Support: Share best practices, refine coaching techniques, and support fellow coaches through a collaborative, ego‑free environment.
Essential Qualifications
- Proven Coaching Experience: Demonstrated success coaching or training business leaders and teams, with measurable outcomes such as increased revenue, improved customer satisfaction, or accelerated growth.
- Independent Business Builder: Track record of building a client base independently through networking, reputation, and proactive outreach.
- Sales Savvy: Comfort with sales conversations, including discussing pricing, value propositions, and negotiating contracts.
- Exceptional Communication: Ability to speak one‑on‑one, in workshops, on stage, or on podcasts with clarity, authenticity, and impact.
- Constructive Feedback: Skill in delivering candid, constructive feedback to CEOs and senior leaders while maintaining trust and respect.
- Results‑Oriented Mindset: Focus on measurable success—client growth, retention, and tangible outcomes—rather than process alone.
- Self‑Discipline & Integrity: Capacity to run an independent practice with minimal oversight, while upholding the highest ethical standards.
- Commitment to Mastery: Ongoing learning and mastery of coaching frameworks, industry trends, and best practices.
- Long‑Term Vision: Dedication to building a lasting book of business, not just short‑term wins.
Preferred Qualifications
- Experience in customer experience, marketing, or growth consulting.
- Background in sales or business development.
- Familiarity with digital marketing tools, CRM platforms, and analytics.
- Previous experience as an independent contractor or consultant.
Skills & Competencies
- Strategic Thinking & Systems Design
- Executive Coaching & Leadership Development
- Sales & Negotiation
- Public Speaking & Content Creation
- Data Analysis & KPI Management
- Collaboration & Team Building
- Adaptability & Problem Solving
- Time Management & Self‑Motivation
Career Growth & Learning Opportunities
At brighthush, your professional journey is as dynamic as the markets we serve. As you build your practice, you’ll:
- Earn a tiered compensation structure that rewards both client success and business development.
- Access ongoing training, workshops, and certifications to deepen your coaching expertise.
- Participate in mastermind groups and peer‑review sessions to refine your approach.
- Leverage brighthush’s brand and resources to scale your impact—without compromising your autonomy.
- Explore leadership roles within the organization, such as Coach Lead, Program Director, or Thought‑Leadership Strategist.
Work Environment & Culture
brighthush thrives on a culture of Proactivity, Accountability, Caring, and Team‑Orientation. We empower you to:
- Own your practice while benefiting from a supportive network of peers.
- Set your own schedule, travel plans, and client mix.
- Receive transparent, data‑driven feedback to refine your performance.
- Celebrate wins—both big and small—together with a community that values collaboration over competition.
Compensation & Benefits
Our compensation model is designed to reward high performers and align incentives with client outcomes:
- Base Draw: A monthly draw during the first 12–18 months to support your build phase.
- Revenue Share: Earn a percentage of the revenue you generate from client services.
- Business Development Bonus: Additional earnings for bringing new clients into the brighthush ecosystem.
- Long‑Term Ownership: Ongoing share of every account you own for as long as you maintain the relationship.
- Estimated Earnings: Successful coaches typically earn between $200,000 and $300,000+ annually, depending on performance and portfolio size.
In addition to financial rewards, you’ll enjoy:
- Full access to brighthush’s proprietary tools, templates, and training materials.
- Health, dental, and vision insurance options (for those who qualify).
- Flexible work arrangements—remote with occasional travel.
- Professional development stipend and conference sponsorships.
- Generous paid time off and a culture that values work‑life balance.
How to Apply
The application process is quick and transparent:
- Submit a brief application (approximately two minutes).
- Record a short video introduction showcasing your coaching style, sales approach, and speaking experience.
- Provide evidence of past coaching, selling, or speaking engagements (recordings, testimonials, case studies).
- Participate in a structured interview and reference checks.
- Receive certification and onboarding before your first client engagement.
We move fast for strong candidates and keep you informed at every step. If you’re passionate about guiding leaders, telling the truth, and building a practice with real equity, we want to hear from you.
Join brighthush Today
Ready to build something that’s truly yours? Apply now and become a catalyst for change in the world of customer experience. Together, we’ll help businesses become the most trusted voice in their market.
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