Senior Compliance & Customer Service Specialist – IRA, HSA & ESA Expert, Cross‑Selling Champion, Client Success Leader at brighthush

About brighthush

brighthush stands at the cutting edge of financial‑services technology, delivering a seamless blend of compliance intelligence and customer‑experience excellence to banks, credit unions, and other financial institutions across the United States. Our mission is to simplify the complex regulatory landscape surrounding retirement, education, and health‑savings accounts while empowering our partners to focus on what they do best—serving members and growing their businesses. Guided by three unwavering pillars—People Matter, Quality First, and Integrity Always—brighthush cultivates an environment where every employee can innovate, collaborate, and make a measurable impact on the financial well‑being of millions of Americans.

Why Join brighthush?

• Purpose‑Driven Impact: Your work directly safeguards the retirement, education, and health‑savings futures of countless families.
• Inclusive Culture: A diverse, supportive community where every voice is heard and every idea is valued.
• Continuous Learning: Access to formal training programs, industry‑leading certifications, mentorship, and premier conferences.
• Competitive Rewards: Market‑aligned salary, performance bonuses, comprehensive benefits, and flexible work arrangements.
• Career Mobility: Clear pathways to move into specialized compliance, product management, sales leadership, or client‑success strategy roles.

Position Overview

brighthush is seeking a seasoned Senior Compliance & Customer Service Specialist to become the trusted first point of contact for our expanding portfolio of financial‑institution partners. In this hybrid role, you will combine deep regulatory expertise with world‑class service delivery to ensure that IRA, HSA, and ESA accounts remain compliant, secure, and optimally managed. You will also act as a strategic advisor, identifying cross‑selling opportunities that enhance client value and contribute to brighthush’s growth objectives.

Core Mission

Your daily mission will be to protect client assets, uphold regulatory standards, and deliver an experience that turns routine inquiries into lasting relationships. By doing so, you will help brighthush maintain its reputation as the most reliable compliance partner in the industry.

Key Responsibilities

As a Senior Compliance & Customer Service Specialist, you will be responsible for a broad spectrum of duties that blend operational precision with proactive client engagement:

• Serve as the primary liaison for inbound client calls, emails, and secure messaging, providing accurate, timely guidance on IRA, HSA, ESA, and related account types.
• Navigate complex compliance scenarios, interpreting IRS regulations, state statutes, and brighthush internal policies to resolve client issues efficiently.
• Process death claims, beneficiary changes, and other sensitive transactions with empathy, accuracy, and strict adherence to privacy standards.
• Maintain and audit client data to ensure compliance with GDPR, CCPA, and other data‑protection frameworks, safeguarding confidential information from unauthorized access.
• Identify and articulate cross‑selling opportunities for brighthush’s suite of compliance tools, reporting solutions, and advisory services, contributing to revenue targets.
• Collaborate closely with Compliance, Operations, Sales, Product, and IT teams to stay abreast of policy updates, system enhancements, and emerging industry trends.
• Document all client interactions in the CRM system, ensuring data integrity, traceability, and compliance with audit requirements.
• Participate in regular training sessions, webinars, and certification programs to deepen expertise in retirement, education, and health‑savings account regulations.
• Lead by example in upholding brighthush’s core values, fostering a culture of integrity, quality, and client‑centricity in every interaction.
• Contribute to continuous‑improvement initiatives by providing feedback on process bottlenecks, knowledge‑base gaps, and technology enhancements.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related discipline, or equivalent professional experience.
• Minimum of 2 years of experience in a call‑center, client‑service, or front‑office role within the financial‑services sector, preferably supporting IRA, HSA, or ESA products.
• Demonstrated mastery of IRS regulations governing retirement, education, and health‑savings accounts, with the ability to translate complex rules into clear client guidance.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and hands‑on experience with CRM platforms (e.g., Salesforce, HubSpot) and compliance management software.
• Exceptional written and verbal communication skills, including the ability to craft concise, client‑friendly explanations of regulatory concepts.
• Proven track record of delivering high‑quality customer service under pressure, with strong listening, empathy, and problem‑solving abilities.
• Experience handling sensitive personal and financial data, adhering to strict confidentiality and data‑security protocols.
• Self‑motivated, detail‑oriented, and capable of thriving both independently and as part of a cross‑functional team in a fast‑paced environment.

Preferred Qualifications

• Prior experience in a dedicated compliance or regulatory role within banking, credit unions, or fintech organizations.
• Knowledge of additional retirement and savings products such as 401(k), 403(b), 457 plans, or Roth IRA variations.
• Familiarity with call‑center performance metrics (e.g., AHT, CSAT, FCR) and experience using performance dashboards.
• Professional certifications such as Certified Retirement Counselor (CRC), Certified Financial Planner (CFP), or Certified Regulatory Compliance Manager (CRCM).
• Fluency in a second language (Spanish, Mandarin, Vietnamese, etc.) to support a multicultural client base.
• Experience with workflow automation tools (e.g., UiPath, Power Automate) that streamline compliance processes.

Skills & Competencies

• Regulatory Expertise: Ability to interpret, apply, and communicate IRS and state regulations with precision.
• Analytical Thinking: Strong diagnostic skills for troubleshooting compliance issues and recommending corrective actions.
• Effective Communication: Clear, persuasive, and empathetic communication style, both written and verbal.
• Customer‑Centric Mindset: Passion for delivering exceptional service that exceeds client expectations.
• Adaptability: Comfortable navigating regulatory changes, new technology rollouts, and evolving business priorities.
• Team Collaboration: Proven ability to work across departments, share knowledge, and contribute to collective success.
• Integrity & Ethics: Unwavering commitment to confidentiality, ethical conduct, and compliance best practices.
• Technology Savvy: Comfortable learning and using new software platforms, data‑visualization tools, and digital communication channels.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Senior Compliance & Customer Service Specialist, you will have access to a robust learning ecosystem designed to accelerate your career trajectory:

• Structured Onboarding: A comprehensive 30‑day onboarding program that pairs you with a seasoned mentor and provides deep dives into compliance frameworks, product portfolios, and brighthush culture.
• Certification Support: Financial assistance for industry certifications (CRC, CFP, CRCM) and tuition reimbursement for relevant coursework.
• Continuous Education: Monthly webinars, quarterly workshops, and annual conferences covering regulatory updates, emerging fintech trends, and advanced customer‑service techniques.
• Career Pathways: Clear internal ladders to roles such as Compliance Analyst, Product Specialist, Client Success Manager, or Sales Enablement Lead.
• Leadership Development: Access to the brighthush Leadership Academy, where high‑potential employees receive coaching, project‑leadership opportunities, and executive shadowing.
• Cross‑Functional Rotations: Opportunities to spend short‑term assignments in Operations, Product Management, or Sales to broaden business acumen.

Work Environment & Culture

Our workplace is designed to foster collaboration, innovation, and well‑being:

• Hybrid Flexibility: Choose between remote, office‑based, or hybrid schedules based on personal preference and business needs.
• Diverse & Inclusive Community: Employee resource groups, cultural celebrations, and a zero‑tolerance policy for discrimination.
• Wellness Programs: On‑site fitness classes, mental‑health resources, and a wellness stipend to support a balanced lifestyle.
• Team‑Building Activities: Quarterly off‑sites, virtual game nights, and community‑service days that strengthen bonds and give back.
• Transparent Communication: Weekly town halls, open‑door leadership access, and real‑time pulse surveys to keep everyone aligned.
• Recognition & Rewards: Peer‑nominated awards, milestone celebrations, and performance‑based incentives that acknowledge both individual and team achievements.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a total rewards package designed to attract and retain top talent:

• Competitive base salary aligned with market benchmarks and individual expertise.
• Annual performance bonuses tied to personal, team, and company outcomes.
• Comprehensive health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan featuring a generous company match and automatic enrollment.
• Paid Time Off (PTO) that includes vacation, sick leave, holidays, and additional days for personal milestones.
• Flexible scheduling and remote‑work allowances to support work‑life integration.
• Professional development stipend, tuition reimbursement, and certification fee coverage.
• Employee Assistance Program (EAP) offering counseling, legal, and financial guidance.
• Discounts on brighthush products, partner services, and exclusive vendor offers.
• Technology stipend for home‑office setup, high‑speed internet, and ergonomic equipment.

How to Apply

If you are ready to leverage your compliance expertise and customer‑service passion to make a tangible difference for financial institutions nationwide, we want to hear from you. Click the button below to submit your application through our secure careers portal. Please attach a current résumé, a brief cover letter outlining your relevant experience, and any certifications you hold.

Apply Now – Join brighthush

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on merit, qualifications, and business needs.

Important Notice About Employment Fraud

All legitimate communications from brighthush will originate from @brighthush.com email addresses. We will never request payment or require you to purchase equipment as part of the hiring process. If you receive suspicious messages, please verify their authenticity by contacting our HR team directly through the official brighthush website.