Senior Content Specialist – Customer Education & Knowledge Hub Architect for a Rapidly Scaling AI-Driven Legal Tech Company

About brighthush

At brighthush, we’re redefining the way legal and professional services operate. By marrying cutting‑edge AI, a robust enterprise‑grade platform, and deep domain expertise, we’re not just improving workflows—we’re transforming the entire knowledge‑work ecosystem. With over 1,000 customers spanning 58+ countries, a proven product‑market fit, and backing from world‑class investors, brighthush is poised to lead the next wave of professional services innovation.

Our mission is simple yet ambitious: empower every professional to work smarter, faster, and more confidently. Whether you’re a lawyer, accountant, or compliance officer, our platform delivers the insights and tools you need to make better decisions in real time. We’re building a generational company, and we want you to join us at this pivotal moment.

Why Join brighthush?

• Impact at Scale: Your work will touch thousands of professionals worldwide, helping them navigate complex legal landscapes with ease.
• Fast‑Paced Growth: We’re scaling rapidly—new features, new markets, new customers—every day. Your contributions will shape the future of our product and the industry.
• Culture of Ownership: At brighthush, we move fast, we own our work, and we celebrate wins together. Ambiguity is a playground, not a pitfall.
• Learning & Development: From AI fundamentals to advanced instructional design, we invest in continuous learning. You’ll have access to courses, mentorship, and real‑world projects that accelerate your career.
• Competitive Compensation & Perks: We offer a generous salary range, equity, comprehensive health benefits, unlimited PTO, and a fully remote, flexible work environment.

Role Overview

As a Content Specialist on our Customer Education team, you will be the guardian of brighthush’s Help Center—the primary knowledge hub that empowers our customers to self‑serve and master our platform. Reporting to the Head of User Operations, you will craft, refine, and maintain high‑quality content that drives adoption, reduces support tickets, and elevates the overall customer experience.

Key Responsibilities

• Content Creation & Maintenance:
  • Write clear, concise, and engaging help articles, how‑to guides, and troubleshooting documents.
  • Update content in sync with product releases, ensuring accuracy and relevance.
  • Translate complex workflows, policies, and system processes into step‑by‑step documentation.
  • Enhance articles with visuals—screenshots, diagrams, short videos—to improve comprehension.
  • Maintain a consistent tone, style, and terminology across all content.
• Quality & Optimization:
  • Analyze customer search queries, feedback, and support tickets to identify content gaps.
  • Conduct periodic user testing to validate clarity and usability.
  • Track performance metrics (views, deflection rate, satisfaction scores) and iterate accordingly.
• Knowledge Management:
  • Structure the knowledge base with effective tagging, indexing, and version control.
  • Audit existing content for accuracy, readability, and completeness.
  • Document internal SOPs for content creation, review, and publishing workflows.
  • Collaborate with cross‑functional teams to surface new content needs and close knowledge gaps.
• Collaboration & Stakeholder Engagement:
  • Partner with Product, Marketing, and Support to stay aligned on feature launches and customer pain points.
  • Work closely with the Customer Education Strategist to ensure content aligns with broader learning objectives.
  • Gather feedback from frontline teams and end users to continuously improve Help Center usability.

Essential Qualifications

• 3–4+ years of experience creating knowledge content for SaaS products—Help Center articles, knowledge base documentation, and training guides.
• Strong writing and editing skills, with the ability to explain technical concepts in plain language.
• Experience with instructional design principles (chunking, progressive disclosure, step‑by‑step guidance).
• Proficiency in content management systems (e.g., Notion, Confluence, or similar) and familiarity with AI‑driven content workflows.
• Background in customer support or service, or a deep understanding of support workflows and how content can enable them.
• Excellent organizational skills—experience maintaining a structured knowledge hub with tagging, indexing, and version control.
• Strong collaboration mindset; proven ability to work with Product, Marketing, and Support teams.

Preferred (Bonus) Qualifications

• Graphic design or multimedia editing skills—experience creating visuals, infographics, or short explainer videos.
• Experience with AI‑powered content generation tools and understanding of their strengths and limitations.
• Knowledge of the legal or professional services industry, including common pain points and terminology.
• Experience in a fast‑moving startup environment with rapid release cycles.

Skills & Competencies

• Communication: Clear, concise, and engaging writing; strong verbal communication for cross‑team collaboration.
• Analytical Thinking: Ability to interpret data (search analytics, ticket trends) to inform content strategy.
• Attention to Detail: Meticulous editing, version control, and quality assurance.
• Adaptability: Thrive in ambiguity, pivot quickly, and embrace change.
• Customer‑Centric Mindset: Deep empathy for users; always ask “How can we make this easier for them?”
• Project Management: Prioritize tasks, meet deadlines, and coordinate with multiple stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product roadmap. As a Content Specialist, you’ll have the chance to:

• Lead the evolution of our Help Center, shaping the voice and structure of our knowledge ecosystem.
• Move into senior content strategy roles, overseeing broader learning initiatives across the organization.
• Transition into product or customer success leadership, leveraging your deep customer insights.
• Participate in cross‑functional projects—product launches, marketing campaigns, and AI research—expanding your skill set.
• Access continuous learning resources—online courses, workshops, and mentorship programs—to stay ahead of industry trends.

Work Environment & Culture at brighthush

We believe great work happens when people feel empowered, respected, and connected. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy that encourages idea sharing.
• Flexibility: Fully remote, with a flexible schedule that respects work‑life balance.
• Collaboration: Cross‑functional teams that co‑create solutions, celebrate wins, and learn from failures together.
• Innovation: A sandbox mentality—experiment, iterate, and bring bold ideas to life.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.

Compensation & Benefits

We offer a competitive salary range of $94,000–$126,000 USD, commensurate with experience and performance. In addition, you’ll receive:

• Equity in brighthush, giving you a stake in our success.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off (PTO) and a generous holiday schedule.
• Fully remote work setup stipend and flexible work hours.
• Professional development budget for courses, conferences, and certifications.
• Regular team‑building events, both virtual and in‑person, to foster connection.

How to Apply

If you’re passionate about creating content that empowers professionals, thrive in a fast‑moving environment, and want to shape the future of legal tech, we want to hear from you. Submit your resume, a cover letter that showcases your content expertise, and a portfolio of relevant work (articles, guides, or multimedia pieces) to the link below.

Apply to this job at brighthush

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for applicants with disabilities. If you need assistance, please email [email protected].