Senior Conversational Commerce Sales Specialist – Accelerate Global eSIM Adoption & Deliver Exceptional Customer Success at brighthush

About brighthush

brighthush is not just a tech company; it’s a movement that redefines how travelers stay connected in an increasingly mobile world. Founded in 2018, we have grown from a small startup to a high‑growth, technology‑driven scale‑up that empowers millions of globetrotters across more than 200 destinations with secure, instant, and reliable eSIM solutions. Our mission is simple yet powerful: give every traveler the freedom to stay online from the moment they step off the plane, no matter where their journey takes them.

With a vibrant team of 500+ professionals spread across North America, Europe, Asia, and the Middle East, we are scaling our operations to meet the growing demand for seamless, unlimited data connectivity. Our culture is built on innovation, customer obsession, and a relentless focus on results. At brighthush, we celebrate diversity, encourage continuous learning, and empower our people to own their impact.

The Opportunity

We are looking for a highly motivated Conversational Commerce Sales Specialist to join our dynamic sales team. In this role, you will be the first point of contact for travelers who reach out via live chat, turning casual inquiries into successful purchases. Your commercial acumen, empathy, and ability to navigate fast‑paced conversations will directly influence our revenue growth and brand perception.

Key Responsibilities

• Convert Live Chat Interactions into Sales: Engage with inbound chat conversations, understand customer needs, and guide them through the buying journey to close purchases.
• Upsell & Cross‑Sell Strategically: Identify opportunities to enhance customer value by recommending complementary products, premium plans, or add‑ons that align with their travel itinerary.
• Remove Friction in Real Time: Handle objections, clarify product details, and streamline the checkout process to ensure a frictionless experience.
• Maintain Rapid Response Times: Manage multiple concurrent conversations with precision, ensuring each customer receives timely, accurate, and friendly support.
• Deliver Exceptional CSAT Scores: Provide solution‑oriented assistance that exceeds customer expectations, fostering loyalty and repeat business.
• Leverage Data for Continuous Improvement: Analyze performance metrics, coaching insights, and KPIs to refine your approach and boost operational efficiency.

Essential Qualifications

• Excellent Written Communication: Ability to articulate complex information clearly, with empathy and persuasive tone.
• Sales‑Oriented Mindset: Proven track record of identifying customer needs and closing deals in a high‑volume environment.
• Multitasking Proficiency: Comfortable juggling multiple live chat threads while maintaining quality and accuracy.
• Goal‑Driven Attitude: Comfortable working with monthly targets, performance metrics, and adapting quickly to changing priorities.

Preferred Experience

• Background in e‑commerce, live chat sales, or customer support within the travel or tech industry.
• Familiarity with CRM platforms, chat tools, workflow automation, and discount management.
• Experience with subscription models or multi‑language customer engagement.

Skills & Competencies

• Customer‑Centric Mindset: Deep understanding of traveler pain points and the ability to tailor solutions accordingly.
• Analytical Thinking: Ability to interpret data, spot trends, and make data‑driven decisions.
• Adaptability: Thrive in a fast‑moving, evolving environment with frequent updates to product offerings and policies.
• Team Collaboration: Work closely with marketing, product, and support teams to align messaging and improve the customer journey.
• Tech Savvy: Comfortable learning new tools, platforms, and integrations quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. We offer:

• Structured Development Path: Regular coaching sessions, sales training workshops, and access to industry conferences.
• International Exposure: Opportunities to collaborate with teams across continents, gaining cross‑cultural insights and expanding your global network.
• Leadership Pipeline: High performers are fast‑tracked into senior sales, team lead, or product management roles.
• Innovation Labs: Participate in beta testing new features, providing direct feedback that shapes the future of our platform.

Work Environment & Company Culture

Our culture is built on the principles of transparency, collaboration, and continuous improvement. You’ll find:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection, while staying connected to a global team.
• Inclusive Community: A diverse workforce that values different perspectives and fosters belonging.
• Results‑Driven Atmosphere: Clear goals, measurable impact, and recognition for high performance.
• Well‑Being Focus: Access to mental health resources, wellness programs, and a culture that respects work‑life balance.

Compensation & Perks

While specific figures vary by location and experience, we offer a competitive base salary complemented by:

• Performance Incentives: Monthly bonuses tied to conversion rates, revenue targets, and customer satisfaction metrics.
• Equity Opportunities: Eligibility for stock options as part of our long‑term incentive plan.
• Health & Wellness: Comprehensive health insurance, dental, vision, and flexible spending accounts.
• Professional Development: Reimbursement for certifications, courses, and industry events.
• Team Events & Retreats: Annual gatherings, virtual happy hours, and team‑building activities.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven company that is changing the way the world stays connected. You’ll work alongside passionate professionals who are eager to innovate, collaborate, and deliver exceptional value to travelers worldwide. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible impact on a global scale, we want to hear from you.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team.

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