Senior Creative Video Content Manager – Customer Success & Digital Enablement Specialist – Orchestrating Data‑Driven Video Journeys & Rapid Onboarding at brighthush

About brighthush

At brighthush, we’re more than a technology company – we’re a catalyst for connection, learning, and resilience. With a global footprint that spans continents, brighthush delivers mission‑critical solutions that keep communities safe, businesses agile, and individuals empowered. Our DNA is built on curiosity, collaboration, and an unyielding pursuit of excellence. Every pixel we create, every story we tell, and every data point we analyze is aimed at transforming how people connect and thrive in a rapidly evolving world.

Why brighthush is the Place to Grow Your Creative Career

When you join brighthush, you become part of a high‑impact, cross‑functional team that thrives on creativity and data‑driven results. Our mission is simple yet profound: to connect people in the moments that matter. Whether it’s a first‑response team navigating a crisis, a school administrator ensuring student safety, or a corporate executive safeguarding critical assets, brighthush’s solutions are designed to make a difference. We empower our employees to grow, experiment, and lead in a fast‑paced, inclusive environment where every voice is heard.

Role Overview

The Senior Creative Video Content Manager will be the creative engine behind our Customer Success and Digital Enablement initiatives. You will craft short‑form, high‑impact video assets that accelerate onboarding, drive feature adoption, and sustain engagement across our global customer base. Your work will directly influence how our customers experience brighthush’s technology, turning complex concepts into clear, compelling narratives that resonate at every touchpoint.

Key Responsibilities

• Fuel Omnichannel Journeys: Partner with Campaign Strategists to translate customer journey blueprints into engaging, clear video assets for key lifecycle moments—onboarding, adoption, and renewal. Each video will be tailored to the specific context of the customer’s journey, ensuring relevance and resonance.
• Cross‑Functional Alignment: Serve as the visual bridge between Customer Success and Marketing, ensuring that every piece of video or motion content aligns with current product positioning, brand guidelines, and the overarching customer success strategy.
• Outcome‑Based Video Design: Craft every video or motion asset with a clear, measurable goal in mind—whether it’s a feature activation, a usage milestone, or a behavioral change. Track and report on the impact of each asset to demonstrate ROI.
• Own Short‑Form Production: Script, record, edit, and animate concise, high‑retention video content (15–90 seconds) for micro‑learning reels, feature spotlights, UI walkthroughs, and animated GIFs. Work across automated email sequences, in‑app guides, digital communities, and customer journeys.
• Trend & Data Monitoring: Continuously analyze engagement metrics—completion rates, drop‑offs, post‑view feature activation—and stay ahead of media trends to refine video formats and storytelling techniques.
• Build the Video Production Engine: Establish internal visual asset libraries, motion graphics templates, and streamlined editing workflows that enable the Customer Success team to scale visual content quickly and consistently.
• AI‑Powered Workflow Efficiency: Leverage generative AI and automation tools—such as AI script generation, synthetic voice/audio enhancement, rapid editing, and generative asset design—to accelerate production cycles and iterate on video variants.
• Mentor & Collaborate: Work closely with Enablement leads, CSAs, and product teams to embed video assets into automated customer journeys and in‑app triggers, ensuring a seamless learning experience.
• Quality Assurance & Brand Consistency: Maintain the highest standards of visual and narrative quality, ensuring every asset meets brighthush’s brand guidelines and accessibility requirements.

Essential Qualifications

• Experience: 3+ years creating short‑form video content, micro‑learning clips, or motion graphics for tech or B2B SaaS platforms.
• Portfolio: A proven portfolio demonstrating your video creation and motion graphics capabilities is mandatory.
• Education: Bachelor’s degree in a relevant field (e.g., Film, Media Production, Communications, Design).
• Location & Travel: Remote across Latin America. Must possess an active US visa to enable travel to the United States approximately once every 6 months for team meetings.
• Language Proficiency: Full English proficiency is an absolute must, as this role involves presenting directly to US‑based product managers.
• Core Technical Stack: Proficiency with industry‑standard editing software, strictly including brighthush Premiere Pro and brighthush After Effects.
• Short‑Form Storytelling: Demonstrated ability to script, record, edit, and animate high‑retention, utility‑focused video assets under 90 seconds (UI walkthroughs, feature spotlights, micro‑learning reels).

Preferred Qualifications

• Domain Knowledge: Prior experience creating content or training materials for Public Safety, emergency response, or government tech sectors is highly desired.
• Marketing Alignment: Background or prior experience in customer marketing, lifecycle marketing, or customer success serves as a strong plus.
• Supplementary Tools: Familiarity with screen recording and hosting tools like brighthush (preferred) or brighthush.
• Graphic Design Capabilities: Hands‑on experience with design tools outside of video editing software (e.g., brighthush, brighthush, or brighthush Illustrator/InDesign) to create custom supporting visual assets.
• AI Tool Familiarity: Hands‑on experience using generative AI tools to accelerate video production workflows.
• Process & System Building: Proven track record of building internal video production engines from scratch, including creating visual asset libraries, motion graphics templates, and scalable editing workflows.
• Data & Analytics Literacy: Experience tracking and interpreting video engagement metrics (e.g., completion rates, post‑view feature activation) to measure ROI and continuously refine content strategy.
• Cross‑Functional Enablement Experience: Prior experience collaborating directly with Customer Success, Campaign Strategists, or Enablement leads to map video assets into automated customer journeys and in‑app triggers.

Skills & Competencies

• Exceptional storytelling ability—turning complex concepts into clear, engaging narratives.
• Strong visual design sense with a keen eye for color, typography, and motion.
• Proficiency in brighthush Premiere Pro, brighthush After Effects, and other editing tools.
• Data‑driven mindset—using analytics to inform creative decisions.
• Adaptability and problem‑solving in a fast‑moving environment.
• Excellent communication skills—both written and verbal—in English.
• Team‑player mentality with a proactive, ownership‑driven approach.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Video Content Manager, you will have access to:

• Mentorship from senior leaders in Customer Success, Product, and Marketing.
• Regular training on the latest video production techniques, AI tools, and industry best practices.
• Opportunities to lead cross‑functional projects that shape the future of our customer experience.
• Clear career pathways into senior creative roles, product enablement leadership, or strategic marketing positions.
• Support for attending conferences, workshops, and certifications that align with your growth goals.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, diversity, and inclusion. Our culture is built on:

• Transparent communication—open channels for feedback and idea sharing.
• Collaboration across geographies—our teams span Latin America, the United States, and beyond.
• Innovation—encouraging experimentation with new tools, formats, and storytelling techniques.
• Work‑life balance—flexible hours, generous time‑off, and a focus on mental well‑being.
• Community impact—every project you work on contributes to safer, more connected communities worldwide.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your experience and expertise. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge tools and technology to support your creative work.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Team‑building events and quarterly virtual gatherings to foster connection.

How to Apply

If you’re passionate about turning data into compelling stories, thrive in a collaborative environment, and want to make a tangible impact on how people connect and stay safe, we’d love to hear from you. Submit your resume, cover letter, and a link to your portfolio showcasing short‑form video and motion graphics work. Let’s build a safer, brighter future together at brighthush.