Senior Customer Account Analyst – B2B Account Management & Order Fulfillment Specialist

About brighthush

brighthush is a global leader in packaging, graphic solutions, and advanced materials, serving a diverse portfolio of customers across automotive, healthcare, electronics, and consumer goods. With a commitment to sustainability, innovation, and customer success, brighthush empowers businesses to deliver high‑impact products while reducing environmental footprints. Our culture blends entrepreneurial spirit with collaborative teamwork, fostering an environment where every team member can grow, learn, and make a tangible difference.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values creativity, data‑driven decision making, and a relentless focus on customer delight. We offer a fully remote, flexible work model that lets you balance professional ambition with personal life. As a Customer Account Analyst III, you’ll play a pivotal role in ensuring our North American customers receive flawless service, accurate order processing, and proactive support that keeps them coming back.

Compensation & Benefits

• Competitive salary range: $48,000 – $58,000 annually, commensurate with experience.
• Performance‑based merit increases and annual salary reviews.
• Comprehensive benefits package: medical, dental, vision, short‑ and long‑term disability, life insurance, and a 401(k) plan with company match.
• Paid holidays, paid time off (PTO), and flexible vacation policy.
• Professional development stipend and access to industry conferences, webinars, and internal training.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Equity‑style incentive program for high performers.

Role Overview

As a Customer Account Analyst III, you will be the primary point of contact for a portfolio of North American B2B accounts. Your mission is to deliver an exceptional customer experience through meticulous order management, proactive communication, and swift issue resolution. You’ll collaborate closely with Sales, Supply Chain, Manufacturing, Product Management, and Logistics teams to ensure seamless service delivery and to drive continuous improvement.

Key Responsibilities

• Manage a portfolio of customer accounts, providing day‑to‑day support and building lasting relationships.
• Process customer orders accurately and efficiently, ensuring adherence to established timelines and service level agreements.
• Monitor order status, shipment tracking, and related data to guarantee on‑time fulfillment and to pre‑empt potential delays.
• Communicate proactively with customers via phone, email, and chat, delivering timely updates on order status, changes, and service inquiries.
• Identify potential issues before they impact the customer, taking proactive steps to mitigate risks and prevent escalations.
• Escalate concerns appropriately and collaborate with cross‑functional teams to drive resolution and continuous improvement.
• Handle customer interactions across multiple channels, ensuring consistent, professional, and courteous communication.
• Build and maintain strong relationships with customers, sales representatives, and internal partners to foster collaboration and trust.
• Follow established processes and procedures to manage exceptions, unique customer requests, and special order scenarios.
• Serve as a liaison between customers and internal departments, ensuring seamless service delivery and alignment with business objectives.

Essential Qualifications

• High School Diploma or GED; associate’s degree preferred.
• 2–3 years of experience in B2B customer service, account management, or customer support within a manufacturing, supply chain, or distribution environment.
• Proven track record of delivering excellent service to both internal and external stakeholders.
• Strong interpersonal, communication, and relationship‑building skills.
• Excellent verbal and written communication abilities, with a keen eye for detail.
• Strong critical thinking and problem‑solving capabilities, able to analyze complex situations and propose effective solutions.
• Ability to prioritize competing demands, manage multiple tasks, and maintain high accuracy under pressure.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic data entry skills.

Preferred Qualifications

• Experience working with SAP or other ERP systems, particularly in order management or inventory control.
• Background supporting customers in a manufacturing, supply chain, or distribution environment.
• Knowledge of packaging and materials industry trends, including sustainability initiatives.
• Experience with CRM platforms such as Salesforce or HubSpot.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for exceeding customer expectations and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable improvements.
• Time Management: Efficiently juggle multiple priorities while meeting deadlines.
• Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing processes and technologies.
• Communication: Deliver clear, concise, and professional messages across all channels.
• Attention to Detail: Maintain high accuracy in data entry, order processing, and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Account Analyst III, you’ll have the opportunity to:

• Progress to senior account management roles or specialized positions in supply chain analytics, customer success, or sales operations.
• Lead cross‑functional projects that drive process improvements and customer satisfaction.
• Participate in leadership development programs, mentorship, and coaching sessions.
• Attend industry conferences, workshops, and webinars to stay ahead of market trends.
• Earn certifications in SAP, Six Sigma, or project management to enhance your skill set.

Work Environment & Culture

brighthush fosters a culture of inclusion, transparency, and continuous learning. Our remote work model is supported by robust collaboration tools, regular virtual town halls, and team‑building activities. Employees enjoy:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual coffee chats and cross‑departmental knowledge‑sharing sessions.
• A culture that celebrates diversity, equity, and inclusion, ensuring every voice is heard.
• Recognition programs that reward innovation, teamwork, and outstanding customer service.
• Access to a digital library of learning resources, including courses on data analytics, customer experience, and industry best practices.

How to Apply

Ready to take the next step in your career and join a company that values innovation, sustainability, and customer success? Submit your application through our careers portal or click the link below to apply directly.

Apply to this job at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs, and are free from discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other protected status.