Remote Customer Service & Sales Representative – Home‑Based, $15/hr, Paid Training, Career Growth, Full Benefits, Join brighthush Today

About brighthush and the Opportunity

Welcome to brighthush, a forward‑thinking, customer‑centric organization that is redefining the way people experience service and support. Our mission is to empower every customer with reliable, innovative solutions that enhance their everyday lives. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

We’re excited to announce a Remote Customer Service & Sales Representative role that blends the art of customer engagement with the science of sales. As a member of our home‑based team, you’ll be the first point of contact for customers seeking guidance on our range of products—from water heaters and surge protection to in‑home electrical solutions. Your role will be pivotal in ensuring customer satisfaction, driving revenue, and building lasting relationships—all from the comfort of your own workspace.

Why Join brighthush?

• Work From Home – Enjoy the flexibility of a fully remote position with a structured schedule that fits your lifestyle.
• Paid Training – We invest in you with a comprehensive, 27‑day training program that covers product knowledge, compliance, and customer service best practices.
• Team‑Oriented Culture – Collaborate with a supportive, high‑energy team that celebrates wins and learns from challenges together.
• Career Growth – We’re committed to your professional development. From on‑the‑job coaching to formal leadership programs, you’ll have clear pathways to advance.
• Competitive Compensation & Perks – Earn $15 per hour plus potential monthly and quarterly bonuses tied to sales performance. Enjoy a full benefits package that includes medical, dental, vision, 401(k) with employer match, paid time off, and paid holidays.

Key Responsibilities

As a Remote Customer Service & Sales Representative, you will:

• Proactively engage customers during inbound calls, offering tailored product recommendations such as water heaters, surge protection solutions, and in‑home electrical wiring options.
• Achieve and exceed client‑mandated KPIs, including sales targets, call quality scores, and average handle time.
• Provide clear, concise explanations of account status, billing inquiries, and service options.
• Document all customer interactions accurately in the client’s system, ensuring data integrity and compliance with state and federal regulations.
• Assist customers with delinquent accounts, following state guidelines and company policies to resolve issues efficiently.
• Maintain a high level of professionalism and courtesy, reflecting brighthush’s brand values in every interaction.
• Participate in ongoing training and development sessions to stay current on product updates, industry trends, and regulatory changes.
• Collaborate with cross‑functional teams—sales, technical support, and billing—to deliver a seamless customer experience.

Key Results Areas

• Inbound Handle Time – Maintain an average handle time that balances efficiency with quality customer service.
• Quality Assurance – Consistently meet or exceed QA metrics, ensuring every call reflects brighthush’s commitment to excellence.
• Production Measures – Adhere to scheduled call times, maintain high call volume, and demonstrate strong time‑management skills.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in customer service, sales, or related fields are a plus.
• 1–2 years of experience in a call center or customer‑service environment, with a proven track record of meeting or exceeding performance metrics.
• Strong communication skills—both verbal and written—paired with a friendly, empathetic tone.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn new software applications.
• Detail‑oriented mindset with excellent organizational and prioritization abilities.
• Reliable, high‑speed broadband internet connection (minimum 25 Mbps download, 20 Mbps upload) and a wired connection; Wi‑Fi or hotspots are not acceptable.
• Camera required during training and live shifts (excluding breaks and lunch).
• Strong attendance record and punctuality—your reliability is essential to team success.

Preferred Qualifications

• Experience selling technical or home‑improvement products, such as HVAC, electrical, or water‑related systems.
• Knowledge of state and federal compliance regulations related to customer service and sales.
• Previous exposure to CRM platforms or call‑center software (e.g., Salesforce, Zendesk, Genesys).
• Multilingual abilities—Spanish, French, or other languages are a valuable asset.
• Demonstrated ability to work independently while contributing to a collaborative team environment.

Skills & Competencies

• Customer‑Centric Mindset – Passion for solving problems and delivering exceptional service.
• Sales Acumen – Ability to identify upsell opportunities and close deals while maintaining customer trust.
• Adaptability – Thrive in a fast‑paced, evolving environment with frequent updates to products and processes.
• Technical Proficiency – Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management – Efficiently manage call volume, documentation, and follow‑up tasks within tight deadlines.
• Team Collaboration – Communicate effectively with peers, supervisors, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master the fundamentals of customer service and sales, you’ll have access to:

• Advanced sales training modules that cover consultative selling, negotiation, and closing techniques.
• Leadership development programs designed for high performers who aspire to become team leads or supervisors.
• Mentorship initiatives pairing new hires with experienced representatives for guidance and support.
• Regular performance reviews that provide actionable feedback and set clear career milestones.
• Opportunities to transition into specialized roles—such as technical support, product management, or account management—based on your interests and strengths.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture that values diversity, creativity, and continuous improvement. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles that keep everyone aligned and energized.
• Monthly recognition programs celebrating top performers and innovative ideas.
• Open‑door communication channels with leadership, ensuring your voice is heard.
• Access to a digital resource hub featuring training videos, best‑practice guides, and community forums.
• Regular virtual social events—game nights, wellness challenges, and holiday celebrations—to build camaraderie.

Compensation, Perks, and Benefits

• Base Pay – $15.00 per hour, paid bi‑weekly.
• Performance Bonuses – Earn monthly and quarterly bonuses tied to sales performance and KPI achievement.
• Paid Training – Full compensation during the 27‑day training period, ensuring you’re supported from day one.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, including telehealth options.
• Retirement Planning – 401(k) plan with employer matching to help you secure your future.
• Paid Time Off – Generous PTO policy, paid holidays, and sick leave to maintain work‑life balance.
• Professional Development – Access to online courses, certifications, and tuition reimbursement for relevant programs.
• Technology Stipend – Monthly allowance to equip your home office with the tools you need.
• Employee Assistance Program – Confidential counseling and support services for personal and professional challenges.

How to Apply

Ready to take the next step in your career? Submit your application through our secure portal and join a team that values innovation, integrity, and impact. We look forward to exploring how your skills and passion can contribute to brighthush’s continued success.