Senior Customer Account Executive – K‑12 EdTech Sales & Cross‑Sell Specialist (Remote, U.S.) – Accelerating Student Safety, Digital Learning Innovation, and Strategic Growth at brighthush

Welcome to brighthush – Where Every Student’s Safety and Success Begins

At brighthush, we are redefining what it means to protect and empower learners in the digital age. Since 2013, our AI‑powered platform has safeguarded more than 20 million students across 20,000+ schools worldwide. By blending machine learning with human expertise, we deliver real‑time threat detection, web filtering, and behavioral analytics that help educators spot bullying, self‑harm, and violence before they become crises. Our solutions have earned Top 40 “Most Used Product” and GSV 150 accolades, positioning us as the go‑to partner for districts that prioritize safe, engaging learning environments.

Our people‑first culture is reflected in high engagement scores, strong manager effectiveness, and a workforce that takes pride in contributing to a mission that matters. As a remote‑first organization, we value flexibility, continuous learning, and a collaborative spirit that transcends geographic boundaries.

Why This Role Matters

The K‑12 landscape is evolving faster than ever. Schools face unprecedented pressure to protect students while delivering high‑quality digital learning experiences. As a Senior Customer Account Executive, you will be the catalyst that expands brighthush’s footprint within existing districts, ensuring that every classroom, every student, and every educator has the tools they need to thrive safely. Your work will directly influence policy, improve student outcomes, and shape the future of educational technology.

Role Overview

You will own cross‑sell revenue across a defined U.S. territory, identifying and closing opportunities for new product lines that complement the solutions our schools already trust. Your focus will be on driving growth through strategic outreach, personalized engagement, and a deep understanding of the K‑12 buying cycle.

Key Responsibilities

• Full‑Cycle Cross‑Sell Leadership – Own the entire sales cycle from prospecting to closing for cross‑sell opportunities, ensuring a seamless transition from marketing to customer success.
• Dual‑Motion Strategy Execution – Implement a high‑volume, one‑to‑many approach for small districts and a high‑touch, multi‑stakeholder approach for mid‑size and large districts.
• Cross‑Functional Collaboration – Partner closely with Customer Success, Solutions Engineering, Marketing, RevOps, and Channel Partners to align messaging and deliver a seamless customer experience.
• Pipeline & Forecast Discipline – Build and maintain a clean, accurate pipeline with disciplined forecasting, using data‑driven insights to prioritize high‑value prospects.
• Playbook Development – Contribute to the evolution of playbooks, training materials, and best practices for future hires, ensuring consistency across the sales organization.
• AI‑Powered Outreach – Leverage AI tools for research, territory planning, and personalized outreach, staying ahead of industry trends and competitor activity.
• Trusted Advisor Role – Act as a strategic partner to district leaders, helping them navigate procurement processes and board‑level engagement while positioning brighthush as a long‑term ally.
• Revenue Accountability – Meet or exceed quarterly and annual cross‑sell quotas, while maintaining a high level of customer satisfaction and retention.
• Thought Leadership – Represent brighthush at conferences, webinars, and industry events, sharing insights on student safety and digital learning best practices.

What Success Looks Like

We provide a structured ramp with coaching at every stage. Below is a typical timeline, but milestones are flexible and tailored to your territory, season, and business needs.

First 30 Days

• Immerse yourself in the K‑12 landscape, brighthush product suite, pricing models, and sales tools.
• Segment your territory into small and mid/large districts, identify top cross‑sell targets, and shadow Customer Success Managers (CSMs) and Solutions Engineers (SEs).
• Develop a territory plan that aligns with our strategic goals.
• Establish relationships with key stakeholders and begin building a robust pipeline.
• Complete mandatory training on AI‑driven sales platforms and data analytics.

Days 60–90

• Launch your first one‑to‑many campaigns targeting small districts, leveraging scaled sequences, webinars, and bundled offers.
• Initiate personalized outreach to priority mid‑size and large accounts, building a robust pipeline that trends toward quota coverage.
• Close your first cross‑sell deals, typically smaller, faster‑moving opportunities.
• Refine your messaging based on early feedback and data insights.
• Present a progress report to your manager and the sales leadership team.

By the 6‑Month Mark

• Consistently close deals across multiple product lines and both segments.
• Demonstrate a steady pattern of pipeline creation and improving forecast accuracy.
• Ramp toward full quota and begin shaping the playbook for future hires.
• Share insights with the broader sales organization to elevate overall performance.
• Lead a cross‑functional project to improve the customer onboarding experience.

12 Months

• Consistently meet or exceed quota.
• Run a repeatable small‑district engine while growing a book of strategic wins in larger accounts.
• Help refine and disseminate best practices across the team.
• Position yourself for the next step in your career path, whether that’s Senior Account Executive, Director of Sales, or a cross‑functional leadership role.
• Mentor new hires and contribute to the development of the next generation of sales leaders.

Ideal Candidate Profile

We’re looking for a driven, competitive sales professional with a passion for student safety and a proven track record in cross‑sell within the K‑12 EdTech space.

Essential Qualifications

• Minimum 2 years of experience as an Account Executive, Account Manager, or Customer Success Manager with a history of closing cross‑sell deals.
• Experience in K‑12 SaaS or EdTech, or a strong background in K‑12 education with demonstrated sales success.
• Proven ability to manage full‑cycle sales, from prospecting to negotiation and closing.
• Strong forecasting discipline: clean pipeline, accurate stages, and reliable end‑of‑quarter results.
• Comfort with AI tools for research, territory planning, and personalized outreach.
• Curiosity about how schools buy and a genuine interest in student safety.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging to diverse stakeholders.

Preferred Qualifications

• Experience selling to multi‑stakeholder environments (superintendents, tech directors, student services, business officials).
• Track record of managing high‑volume outreach campaigns and multi‑product thinking.
• Knowledge of procurement processes and board‑level engagement in K‑12 districts.
• Previous experience in a remote‑first organization.
• Experience with AI‑driven sales platforms and data‑analytics tools.
• Demonstrated success in building and maintaining long‑term relationships with district leaders.

Skills & Competencies

• Sales Acumen – Prospecting, discovery, business case development, negotiation, and closing.
• Cross‑Sell Expertise – Ability to match customer needs to multiple solutions, not just the one they already own.
• Communication – Clear, persuasive, and tailored messaging for diverse stakeholders.
• Data‑Driven Decision Making – Use analytics to inform territory planning and pipeline management.
• Collaboration – Work effectively with Customer Success, Engineering, Marketing, and RevOps.
• Adaptability – Thrive in a fast‑moving, rhythm‑driven K‑12 environment.
• AI Fluency – Leverage AI tools for research, personalization, and efficiency.
• Strategic Thinking – Identify growth opportunities and craft long‑term account plans.
• Resilience – Persist through objections, setbacks, and complex procurement cycles.

Career Growth & Learning

At brighthush, your growth is our priority. We offer:

• Structured onboarding and ongoing coaching from senior leaders.
• Access to a $1,000 annual learning stipend for courses, certifications, or conferences.
• Opportunities to lead cross‑functional projects and influence product strategy.
• Clear career paths from Account Executive to Senior Account Executive, Director of Sales, and beyond.
• Mentorship programs and peer learning communities.
• Regular performance reviews with actionable feedback and development plans.
• Annual “Innovation Sprint” where sales leaders can propose and pilot new ideas.
• Leadership training modules focused on coaching, negotiation, and stakeholder management.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and impact. Our culture is built on:

• People‑First Values – 82% employee engagement, 94% employee pride, and 91% manager effectiveness.
• Inclusivity & Diversity – A commitment to a diverse, inclusive workplace where every voice matters.
• Well‑Being – Unlimited PTO, paid year‑end shutdown, 12 weeks of paid parental leave, and free 24/7 confidential mental health counseling.
• Innovation – A culture that encourages experimentation, learning, and continuous improvement.
• Community Impact – Opportunities to volunteer, mentor, and participate in initiatives that support education and student safety.
• Technology‑Enabled Collaboration – State‑of‑the‑art collaboration tools, AI‑powered insights, and a fully virtual workspace.

Compensation & Benefits

• Base salary up to $90,000 + variable up to $40,000 = up to $130,000 OTE.
• Top‑tier medical, dental, and vision coverage.
• 401(k) with company match.
• Unlimited PTO plus a paid year‑end shutdown.
• 12 weeks of paid parental leave.
• Free 24/7 confidential mental health counseling and wellness tools.
• $1,000 annual learning stipend.
• Structured onboarding and ongoing coaching.
• Access to cutting‑edge AI sales tools and analytics platforms.
• Employee stock purchase plan (ESPP) with company matching.
• Annual “Innovation Bonus” for high‑impact ideas that drive growth.

How to Apply

Ready to make a real impact on student safety and digital learning? Submit your application today. We review applications on a rolling basis and will contact you if your profile aligns with our needs.

brighthush is an Equal Opportunity Employer committed to a diverse, inclusive workplace. If you need an accommodation during the hiring process, please email [email protected].

Closing

Join brighthush and become part of a mission that protects millions of students worldwide. Your sales expertise will directly contribute to safer, more engaging learning environments. If you’re driven by numbers, passionate about student safety, and ready to grow your career in a dynamic, remote‑first culture, we want to hear from you.