Senior 2nd Shift Customer Care Specialist – Logistics Operations & After‑Hours Support – Championing Freight Excellence, Customer Satisfaction, and Operational Reliability at brighthush

Welcome to brighthush – Where Logistics Meets Innovation

At brighthush, we’re more than a logistics provider; we’re the invisible engine that powers global commerce. Every day, we transform complex supply chains into seamless, data‑driven journeys that keep goods moving, customers informed, and businesses thriving—no matter the hour. Our culture is built on agility, precision, and a relentless commitment to service excellence. If you thrive in a fast‑paced environment, love solving puzzles, and are passionate about delivering world‑class support, you belong with us.

Why This Role Matters

When the sun sets, the freight network doesn’t pause. Our 2nd Shift operations are the heartbeat that keeps shipments on schedule, carriers satisfied, and customers confident. As the primary point of contact during after‑hours, you’ll be the linchpin that ensures smooth transitions, resolves issues before they snowball, and upholds brighthush’s reputation for reliability. Your work will directly influence customer satisfaction scores, carrier retention rates, and the overall efficiency of our end‑to‑end logistics chain.

What You’ll Do

Key Responsibilities

• Shipment Monitoring & Tracking: Continuously oversee all active shipments, verifying on‑time delivery and updating status in real time across our internal dashboards.
• After‑Hours Customer & Carrier Liaison: Serve as the main contact for carriers, drivers, and customers, addressing inquiries and providing timely, accurate solutions.
• Issue Identification & Escalation: Proactively spot potential delays or disruptions, resolve them swiftly, and elevate critical matters to senior teams when necessary.
• System Updates: Maintain accurate, real‑time data in brighthush’s internal systems, ensuring all stakeholders have the latest information.
• Professional Communication: Deliver clear, courteous updates to customers, keeping them informed and confident in our service.
• Seamless Handoff: Collaborate closely with the day‑time operations team to ensure a smooth transition of information and responsibilities.
• Record Keeping: Document all communications, updates, and issue resolutions meticulously for audit and quality purposes.
• Compliance & Safety: Adhere to company policies, safety standards, and customer requirements, safeguarding both people and assets.

Essential Qualifications

• Minimum of 1 year’s experience in freight brokerage or logistics operations.
• Strong organizational skills with the ability to juggle multiple tasks simultaneously.
• Exceptional communication and problem‑solving abilities.
• Self‑motivated, capable of making quick decisions in a fast‑paced environment.
• Proficiency in learning and using industry‑specific software platforms.
• Willingness to work after‑hours and adapt to shifting priorities.
• Availability for the following schedule: Wednesday, Thursday, Friday 6 pm–2 am; Saturday and Sunday 12 pm–8 pm.

Preferred Qualifications

• Experience with transportation management systems (TMS) such as brighthush or similar platforms.
• Background in customer service within a B2B context.
• Knowledge of DOT regulations and carrier compliance requirements.
• Previous exposure to after‑hours logistics support or night‑shift operations.

Skills & Competencies for Success

• Analytical Thinking: Ability to interpret data, identify trends, and anticipate potential bottlenecks.
• Technical Proficiency: Comfortable navigating multiple software tools and quickly troubleshooting issues.
• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Adaptability: Thrive in a dynamic environment where priorities can shift in an instant.
• Team Collaboration: Work effectively with cross‑functional teams, ensuring information flows seamlessly.
• Attention to Detail: Maintain accuracy in data entry, documentation, and compliance checks.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Care Specialist, you’ll gain:

• Hands‑on exposure to end‑to‑end freight operations.
• Mentorship from seasoned logistics professionals.
• Access to internal training programs covering advanced TMS, supply‑chain analytics, and carrier management.
• Clear pathways to roles such as Operations Coordinator, Freight Analyst, or Customer Success Manager.
• Opportunities to lead process improvement initiatives and influence company‑wide best practices.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and continuous improvement. Our values include:

• Integrity: We hold ourselves accountable and act with transparency.
• Excellence: We strive for the highest standards in service delivery.
• Teamwork: We celebrate collective achievements and support one another.
• Growth: We invest in our people’s development and encourage career progression.

Our 2nd Shift team operates in a fast‑paced, high‑energy environment that rewards initiative and resilience. You’ll be part of a supportive network that values work‑life balance, even during after‑hours shifts.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive hourly rate that reflects the critical nature of after‑hours support. In addition to base pay, you’ll enjoy:

• Immediate 401(k) match upon eligibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) to recharge and maintain well‑being.
• Employee assistance programs and wellness resources.
• Flexible scheduling options to accommodate personal commitments.
• Regular performance reviews and bonus opportunities tied to operational excellence.

Ready to Join brighthush?

If you’re a proactive, customer‑focused professional who thrives in a dynamic logistics environment, we want to hear from you. This role offers the chance to make a tangible impact on our customers’ success while advancing your career in the logistics sector.

Apply today and become a vital part of brighthush’s mission to deliver unmatched freight solutions around the clock.