Senior Customer Account Manager – Enterprise SaaS Solutions, Strategic Partnerships, and Advanced Imaging Technology Leadership at brighthush

About brighthush

brighthush is at the forefront of medical imaging innovation, delivering a cloud‑native, unified platform that seamlessly integrates Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and next‑generation DICOM workflows. Our technology provides clinicians, hospitals, and imaging centers with a single, reliable source of truth, enabling faster, more accurate diagnostics and ultimately better patient outcomes.

From a modest startup to a trusted partner of Fortune 500 health systems, academic medical centers, and specialty imaging practices, brighthush has grown on a foundation of relentless innovation, unwavering integrity, and a laser focus on customer success. Our team is a vibrant mix of seasoned technologists, data scientists, and customer success leaders who thrive in a fast‑moving, collaborative environment.

As we expand our footprint across North America and beyond, we are looking for a seasoned Senior Customer Account Manager to join our dynamic Customer Success organization. In this role, you will be the strategic partner that ensures our enterprise customers not only achieve their imaging goals but also become passionate advocates for our platform.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all strategic initiatives—adoption, expansion, and renewal.
• Customer Advocacy & Value Realization: Partner with customers to define success metrics, conduct quarterly business reviews, and translate technical benefits into measurable clinical and financial outcomes.
• Renewal & Upsell Management: Drive renewal cycles, negotiate contract terms, and identify upsell opportunities that align with customer growth plans and our product roadmap.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Implementation, and Marketing teams to relay customer feedback, influence feature prioritization, and ensure seamless delivery of new capabilities.
• Mentorship & Team Development: Lead, coach, and mentor a small team of Account Managers, fostering a culture of continuous learning, data‑driven decision making, and customer‑centric excellence.
• Data‑Driven Insights: Leverage CRM (HubSpot), analytics dashboards, and AI tools (Claude, ChatGPT, Gemini) to monitor account health, forecast revenue, and surface proactive engagement opportunities.
• Process & Tool Optimization: Continuously refine account management processes, documentation standards, and tool usage to increase efficiency and scalability.
• Industry Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in medical imaging integration.

Essential Qualifications

• 10+ years of experience in enterprise SaaS account management, with a proven track record of managing high‑value, multi‑year contracts in the healthcare or technology sector.
• Deep understanding of medical imaging standards (PACS, VNA, DICOM, HL7, FHIR) and their integration within enterprise IT ecosystems.
• Demonstrated success in driving renewals, upsells, and expansion across complex, multi‑stakeholder environments.
• Strong analytical mindset with proficiency in CRM platforms (HubSpot), Microsoft 365, and data visualization tools.
• Excellent communication skills—both written and verbal—across C‑suite executives, clinical leaders, and technical teams.
• Experience mentoring junior account managers and leading cross‑functional initiatives.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Prior experience in a healthcare technology company focused on imaging, radiology, or clinical informatics.
• Hands‑on knowledge of AI‑driven imaging analytics and the ability to translate AI insights into actionable business value.
• Familiarity with contract negotiation, pricing strategy, and revenue forecasting in a SaaS context.
• Experience with agile product development cycles and a proven ability to influence product strategy.
• Background in data privacy, security, and compliance (HIPAA, GDPR) within the healthcare domain.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align customer success strategies with business objectives.
• Relationship Building: Proven skill in cultivating long‑term partnerships with key decision makers and technical stakeholders.
• Problem Solving: Strong analytical and troubleshooting skills, with a knack for turning complex challenges into simple, actionable solutions.
• Data Literacy: Comfortable working with large datasets, interpreting metrics, and using insights to drive decisions.
• Collaboration: Comfortable working across multiple teams—product, engineering, marketing, and finance—to deliver a cohesive customer experience.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new technologies and processes.
• Leadership: Inspires and develops team members, fostering a culture of accountability and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, professional growth is a shared journey. As a Senior Customer Account Manager, you will:

• Progress into a Director or VP of Customer Success role, overseeing a larger portfolio and shaping the company’s customer strategy.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access a robust learning ecosystem, including certifications in healthcare informatics, AI, and advanced SaaS sales techniques.
• Receive mentorship from senior leaders who have built successful careers in technology and healthcare.
• Present at industry conferences, enhancing your personal brand and professional network.

Work Environment & Company Culture

brighthush is committed to creating an inclusive, collaborative, and high‑energy workplace. Our culture is built on the following pillars:

• Innovation: We encourage experimentation, rapid prototyping, and a fail‑fast mentality that fuels breakthrough solutions.
• Customer‑First Mindset: Every decision is evaluated through the lens of customer impact, ensuring we deliver real value.
• Transparency: Open communication channels, regular all‑hands meetings, and a flat hierarchy promote trust and agility.
• Work‑Life Balance: Flexible remote work arrangements, generous PTO, and wellness programs support your personal and professional well‑being.
• Diversity & Inclusion: We celebrate diverse perspectives and actively foster an environment where everyone feels heard and respected.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with seniority and industry standards.
• Performance‑based bonus structure tied to account growth, renewal rates, and customer satisfaction metrics.
• Equity or stock‑option opportunities, aligning your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Unlimited paid time off (PTO) and flexible work schedules.
• Professional development stipend and access to industry conferences.
• Wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to take the next step in your career and help shape the future of medical imaging? Join brighthush and become a catalyst for transformative change in healthcare technology.

Click the link below to submit your application and start your journey with us: