Senior Customer Account Manager – Midwest Industrial Equipment & Packaging Solutions – Championing Growth, Client Success, and Capital Equipment Sales at brighthush

About brighthush

brighthush stands at the forefront of the global folding carton and packaging arena, delivering state‑of‑the‑art, high‑performance machinery that powers the entire supply chain—from the factory floor to the final consumer. With a legacy rooted in engineering excellence and a steadfast commitment to sustainability, brighthush partners with manufacturers across the Midwest and beyond to help them boost productivity, reduce waste, and stay ahead of market trends. Our culture is built on collaboration, curiosity, and an unwavering focus on customer success, making brighthush the place where innovation meets impact.

Why This Role Matters

As the primary catalyst for growth within the Midwest territory, you will shape the future of packaging technology for some of the region’s most influential manufacturers. Your expertise will translate into tangible results: increased revenue, deeper client relationships, and a stronger market presence for brighthush. If you thrive on challenge, enjoy traveling to meet clients where they operate, and are passionate about turning technical solutions into business value, this role is crafted for you.

Key Responsibilities

• Revenue Expansion: Identify and execute opportunities for sales and service growth within existing accounts, leveraging data‑driven insights and market intelligence to uncover upsell and cross‑sell possibilities.
• New Business Development: Prospect and secure new customers across the Midwest, focusing on early engagement in the buying cycle to capture capital equipment opportunities and secure long‑term partnerships.
• Full Sales Cycle Leadership: Own the end‑to‑end process from prospecting and discovery to solution development, quotation, negotiation, and closing, ensuring a seamless experience for every client.
• Technical Collaboration: Partner with engineering, customer service, and technical support teams to design customized solutions that meet each client’s unique production needs and operational goals.
• Customer Advocacy: Serve as a trusted advisor to plant managers, engineers, operations leaders, and executive decision‑makers, ensuring their voices shape product development and service delivery.
• Market Intelligence: Monitor the carton board market across the U.S. and Canada, track competitor activities, anticipate shifts, and recommend proactive actions to maintain a competitive edge.
• Pipeline Management: Maintain accurate forecasting, reporting, and CRM discipline to provide visibility into sales performance and future opportunities.
• Industry Representation: Represent brighthush at trade shows, industry events, and training sessions, showcasing our solutions and building brand awareness.
• Issue Resolution: Escalate complex customer issues to technical support, ensuring timely resolution and sustained satisfaction.

Essential Qualifications

• 5+ years of experience in industrial, automation, or manufacturing equipment sales and/or customer service, preferably within the paper converting, graphic, or packaging sector.
• Proven track record of achieving or exceeding revenue and profitability targets in a territory‑based role.
• Strong technical aptitude: ability to understand complex engineering concepts and translate them into clear, non‑technical value propositions.
• Excellent communication and negotiation skills, with the ability to influence both technical and executive stakeholders.
• Entrepreneurial mindset: self‑starter who takes ownership, drives initiatives, and thrives in an autonomous environment.
• High emotional intelligence, collaborative spirit, and natural relationship‑building abilities.
• Resilient, proactive problem‑solver who can navigate challenges and seize opportunities.
• Willingness to travel up to 70% of the time, including multi‑day trips and occasional international travel for trade shows and training.
• Valid passport and the ability to travel internationally.

Preferred Qualifications

• Experience with capital equipment sales, including large‑scale machinery and production line upgrades.
• Background in sustainability initiatives or knowledge of green packaging solutions.
• Proficiency with CRM platforms (e.g., brighthush) and data analytics tools.
• Prior experience in a high‑growth, technology‑driven manufacturing environment.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with both client goals and brighthush’s business objectives.
• Customer‑Centric Mindset: Deep empathy for client challenges, with a focus on delivering tangible value.
• Technical Fluency: Comfort with engineering drawings, performance metrics, and production line dynamics.
• Negotiation & Closing: Skilled at structuring deals that satisfy both parties while protecting margins.
• Data‑Driven Decision Making: Use of analytics to identify trends, forecast revenue, and measure success.
• Collaboration: Ability to work cross‑functionally with engineering, service, and finance teams.
• Adaptability: Thrives in a fast‑paced, evolving industry landscape.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Account Manager, you will:

• Progress to a Regional Sales Leadership role, overseeing a broader territory and a larger team.
• Gain exposure to product development, influencing the next generation of packaging equipment.
• Participate in executive‑level strategy sessions, shaping the future direction of brighthush’s Midwest operations.
• Access continuous learning programs, including technical certifications, sales workshops, and leadership development courses.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Company Culture & Work Environment

brighthush values a culture of innovation, integrity, and inclusivity. Our employees enjoy:

• A flexible, home‑based work model that balances travel with remote collaboration.
• Regular cross‑functional team huddles to share insights and celebrate wins.
• Opportunities to attend industry conferences, workshops, and training sessions worldwide.
• A supportive environment that encourages experimentation, learning from failure, and continuous improvement.
• Recognition programs that reward high performance, teamwork, and customer impact.

Compensation & Benefits

While specific figures are tailored to experience and performance, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based commission structure with attractive upside potential.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Travel allowances and expense reimbursement for business trips.
• Professional development budget and tuition reimbursement.
• Employee wellness programs and flexible work arrangements.

How to Apply

If you are ready to drive growth, build lasting client relationships, and shape the future of packaging technology, we want to hear from you. Join brighthush and become part of a team that values innovation, customer success, and personal growth.