Senior Customer Advocacy Lead – Remote | Championing Customer Success, Brand Storytelling, and Data‑Driven Growth to Accelerate Revenue at brighthush

About brighthush

brighthush is a trailblazing, fully remote technology powerhouse that is redefining how businesses connect with their customers. By blending advanced data science, empathetic design, and next‑generation automation, we empower organizations to transform every interaction into a lasting partnership. With a global footprint that spans North America, Europe, and Asia, brighthush thrives on a culture of relentless innovation, cross‑functional collaboration, and continuous learning. We don’t just build products – we craft stories that inspire action and drive measurable growth.

Why This Role Matters

In today’s hyper‑competitive market, authentic customer voices are the most powerful marketing asset. As the Senior Customer Advocacy Lead, you will be the heartbeat of our customer‑centric strategy, turning raw feedback into compelling narratives that accelerate sales, strengthen brand equity, and inform product development. Your leadership will shape the future of how we engage, inspire, and retain our most valuable stakeholders, ensuring that every customer story becomes a catalyst for growth.

Role Overview

Position Type: Full‑time, Remote Reporting To: Director of Customer Experience Location: Anywhere in the world (US, Canada, EU, APAC) Key Impact: Drive a measurable increase in referral revenue, shorten sales cycles, and elevate brand sentiment through a world‑class advocacy program.

Key Responsibilities

• Strategic Program Design: Architect and continuously evolve a scalable customer advocacy framework that aligns with brighthush’s growth objectives and brand voice.
• Cross‑Functional Collaboration: Serve as the primary liaison between Sales, Marketing, Customer Success, and Product, ensuring advocacy initiatives are seamlessly integrated into each department’s workflows.
• Story Creation & Asset Management: Identify, interview, and curate high‑impact customer stories across multiple formats—case studies, video testimonials, social media snippets, whitepapers, and podcasts.
• Advocate Matching & Engagement: Design a systematic process for selecting, onboarding, and nurturing advocates, ensuring they feel valued, empowered, and equipped to share their experiences.
• Impact Measurement: Define, track, and report on key performance indicators (KPIs) such as referral revenue, sales cycle acceleration, brand sentiment, content reach, and NPS uplift.
• Content Distribution: Partner with Marketing to amplify advocacy assets across owned, earned, and paid channels, optimizing for SEO, social engagement, and lead generation.
• Continuous Improvement: Analyze program performance, gather stakeholder feedback, and iterate on processes to increase engagement rates and ROI.
• Thought Leadership: Represent brighthush at industry events, webinars, podcasts, and internal knowledge‑sharing sessions, positioning the company as a leader in customer advocacy.
• Compliance & Governance: Ensure all advocacy activities comply with data privacy regulations, brand guidelines, and ethical standards.

Essential Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 5+ years of experience in customer advocacy, brand storytelling, or customer success within a SaaS or technology environment.
• Proven track record of launching and scaling advocacy programs that deliver measurable business outcomes.
• Exceptional written and verbal communication skills, with the ability to craft persuasive narratives for diverse audiences.
• Strong analytical mindset: experience with CRM, marketing automation, and analytics platforms.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Experience working in a remote, distributed team environment and proficiency with collaboration tools.
• Passion for customer success and a deep understanding of the customer journey.

Preferred Qualifications

• Advanced degree (MBA, MS) or relevant certifications (e.g., Certified Customer Experience Professional).
• Experience in a high‑growth startup or scale‑up environment.
• Proficiency in video production, podcasting, or other multimedia storytelling techniques.
• Knowledge of data privacy laws (GDPR, CCPA) and experience managing consent workflows.
• Track record of building and managing a community of brand advocates or influencers.

Core Skills & Competencies

• Strategic Thinking: Ability to align advocacy initiatives with broader business goals.
• Storytelling Mastery: Craft compelling narratives that resonate with both internal stakeholders and external audiences.
• Project Management: Lead cross‑functional projects from concept to execution with precision.
• Data‑Driven Decision Making: Leverage metrics to refine strategies and demonstrate ROI.
• Relationship Building: Foster trust and collaboration across departments and with external advocates.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Customer‑Centric Mindset: Put the customer at the heart of every initiative.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As Senior Customer Advocacy Lead, you will:

• Lead cross‑departmental initiatives that expose you to Sales, Marketing, Product, and Customer Success strategies.
• Participate in leadership training programs focused on strategic influence, negotiation, and stakeholder management.
• Gain hands‑on experience with cutting‑edge advocacy tools and analytics platforms.
• Contribute to thought leadership pieces, industry panels, and internal knowledge‑sharing sessions.
• Advance to senior leadership roles such as Director of Customer Experience or VP of Advocacy.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that respect your personal and professional life.
• Regular virtual team gatherings, hackathons, and wellness initiatives.
• A collaborative platform that encourages idea sharing and rapid iteration.
• Access to a global network of experts, mentors, and industry peers.
• A culture that celebrates wins, learns from failures, and continuously pushes the envelope.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior advocacy roles.
• Performance‑based bonuses tied to program impact metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend, mental health resources, and virtual fitness classes.
• Flexible work‑from‑home stipend and equipment allowance.

How to Apply

If you’re ready to lead a high‑impact advocacy program that shapes the narrative of a forward‑thinking company, we’d love to hear from you. Submit your resume, a cover letter detailing your most successful advocacy initiative, and any relevant portfolio pieces through our careers portal.

Join brighthush Today

At brighthush, we’re not just building products—we’re building stories that inspire action. As the Senior Customer Advocacy Lead, you’ll be at the forefront of turning customer success into measurable business growth. If you’re passionate about storytelling, data, and collaboration, and you thrive in a dynamic, remote environment, this is the role for you.

Apply now and help us amplify the voices that matter most—our customers.