Senior Night‑Shift Customer Service & Dispatch Specialist – Remote, High‑Impact Operations & Compliance Coordinator

About brighthush

brighthush stands at the forefront of integrated service solutions, empowering businesses worldwide to deliver exceptional customer experiences. From advanced HVAC and plumbing services to cutting‑edge compliance management, we help partners streamline operations, reduce downtime, and elevate satisfaction scores. Our culture is built on innovation, collaboration, and a relentless focus on people—because we believe that the best results come from a team that feels valued, heard, and inspired.

Why brighthush?

At brighthush, we’re more than a company; we’re a community of passionate professionals who thrive on solving complex challenges and celebrating every milestone together. Here’s what you’ll experience when you join our family:

• Competitive Rewards: Earn a market‑competitive salary that reflects your expertise, with performance bonuses that reward your impact.
• Health & Wellness: Comprehensive medical, dental, and vision coverage starting on day one, plus flexible wellness stipends.
• Work‑Life Harmony: Flexible scheduling, generous paid time off, and the freedom to work from home during your preferred shift.
• Career Growth: Structured learning paths, mentorship programs, and clear advancement tracks that keep you moving forward.
• Diversity & Inclusion: A culture that celebrates differences, fosters belonging, and champions equity at every level.
• Team Spirit: Regular virtual and in‑person events, cross‑functional projects, and a collaborative environment that values every voice.

Role Overview

As a Senior Night‑Shift Customer Service & Dispatch Specialist, you will be the frontline liaison between our clients, technicians, and internal stakeholders. Your role is pivotal in ensuring that service requests are handled efficiently, accurately, and with the highest level of professionalism. You’ll manage a dynamic workflow that includes dispatching field crews, coordinating compliance inspections, and maintaining meticulous records—all while delivering an outstanding customer experience.

Key Responsibilities

• Customer Interaction: Promptly respond to incoming service requests via phone, email, and web portal, ensuring a courteous and professional tone at all times.
• Dispatch Management: Schedule and assign emergency and routine service calls to technicians, balancing workload, travel time, and priority levels.
• System Accuracy: Enter all service requests into our ERP platform (BuildOps or equivalent) with complete and accurate details to enable seamless job execution.
• Compliance Oversight: Manage end‑to‑end compliance processes for boilers, HVAC units, and related systems—coordinating inspections, maintaining documentation, and ensuring regulatory deadlines are met.
• Quote & Estimate Preparation: Procure equipment quotes from suppliers, prepare repair estimates, and submit them to customers with clear, transparent pricing.
• Quality Assurance: Review technicians’ service notes, add clarifications when needed, and verify that all follow‑up actions are documented.
• Customer Follow‑Up: Conduct post‑service satisfaction surveys, address any concerns, and ensure that customers feel valued and heard.
• Reporting: Compile detailed job reports and compliance packets (ABI, Triennials, Violations, LL87, Backflow Testing, OP‑29, Oil Tank Testing) for internal and external stakeholders.
• Cross‑Functional Collaboration: Work closely with the Operations, Compliance, and Finance teams to streamline processes and resolve any bottlenecks.
• Process Improvement: Identify recurring issues, propose workflow enhancements, and collaborate with IT to implement system updates.
• Team Support: Mentor junior team members, share best practices, and contribute to a culture of continuous learning.

Essential Qualifications

• Minimum of 2 years experience in customer service, dispatch, or a related administrative role.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Detail‑oriented with exceptional organizational abilities and a knack for multitasking in a fast‑paced environment.
• Proficiency with ERP systems (BuildOps experience is highly desirable) and collaboration tools such as Slack.
• Ability to remain calm under pressure, manage competing priorities, and deliver results on time.
• High school diploma or equivalent; a college degree in Mechanical Engineering or a related field is a strong advantage.
• HVAC or plumbing industry experience is a plus, but not mandatory.

Preferred Qualifications

• Prior exposure to compliance documentation for boilers, HVAC, or water systems.
• Experience with backflow testing, oil tank inspections, or related regulatory processes.
• Knowledge of industry standards such as LL87, OP‑29, and other local compliance codes.
• Familiarity with quotation software and supplier relationship management.
• Experience in a remote, night‑shift environment with a proven track record of self‑management.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable improvements.
• Technical Aptitude: Comfortable navigating complex systems, troubleshooting issues, and learning new tools quickly.
• Team Collaboration: Works effectively with cross‑functional teams, shares knowledge, and supports colleagues.
• Adaptability: Thrives in a dynamic environment, embraces change, and remains flexible to evolving priorities.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity during night‑shift hours.
• Problem‑Solving: Quickly diagnoses issues, escalates appropriately, and follows through to resolution.

Career Growth & Learning

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding programs that immerse you in our processes, culture, and technology.
• Mentorship opportunities with senior leaders who guide your career trajectory.
• Continuous learning resources—online courses, certifications, and workshops—to deepen your industry knowledge.
• Clear advancement pathways—from Customer Service Lead to Operations Manager, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews that align your goals with company objectives and reward your contributions.

Work Environment & Culture

Our remote, night‑shift team operates in a supportive, collaborative atmosphere. We value:

• Transparent communication—weekly virtual town halls, open‑door policy, and real‑time feedback.
• Inclusivity—diverse hiring practices, cultural celebrations, and an environment where every voice is heard.
• Innovation—empowering employees to propose ideas, experiment, and drive change.
• Well‑being—flexible schedules, mental health resources, and a focus on work‑life balance.
• Recognition—peer‑to‑peer shout‑outs, quarterly awards, and a culture that celebrates achievements.
• Community—volunteer opportunities, charity drives, and team‑building activities that strengthen bonds.

Compensation & Benefits

While specific figures may vary based on experience, you can expect:

• Competitive base salary with performance‑based bonuses.
• Full medical, dental, and vision coverage from day one.
• Paid time off with cash conversion options.
• Group life insurance and disability coverage.
• Retirement savings plan with company match.
• Wellness stipend, remote work allowance, and ergonomic support.
• Employee referral program and recognition awards.
• Access to a digital learning platform and industry conferences.

How to Apply

Ready to bring your expertise to a team that values innovation, collaboration, and personal growth? Click the link below to submit your application and join brighthush’s dynamic night‑shift crew.

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Closing Statement

At brighthush, we’re redefining what it means to deliver world‑class service. If you’re driven, detail‑oriented, and eager to make a tangible impact, we want to hear from you. Join us, and let’s build a brighter future together—one service call at a time.