Senior Customer Advocacy Specialist – Championing Voice‑Powered Growth, Customer Success, and Brand Storytelling at brighthush

About brighthush

brighthush is a trailblazing cloud‑first technology company that is redefining the way businesses connect, collaborate, and thrive in the digital age. With a portfolio of end‑to‑end solutions that empower teams across industries—from retail and logistics to finance and healthcare—brighthush delivers scalable, data‑driven platforms that streamline operations, unlock insights, and accelerate growth. Our mission is simple yet powerful: to put the customer at the center of every innovation, ensuring that every interaction is seamless, meaningful, and transformative.

Founded on a culture of curiosity, collaboration, and relentless pursuit of excellence, brighthush has grown from a niche startup to a global leader, serving thousands of customers worldwide. We are driven by a belief that technology should be an enabler, not a barrier, and that the best products are built by listening to the people who use them. If you are passionate about customer advocacy, data‑driven decision making, and building relationships that matter, brighthush is the place where your impact will be felt across the entire ecosystem.

Why This Role Matters

As a Senior Customer Advocacy Specialist, you will be the linchpin that connects our customers, product teams, and marketing initiatives. Your voice will shape the narrative of our brand, influence product roadmaps, and drive measurable business outcomes. You will not only manage advocacy programs—you will transform them into a strategic engine that fuels customer loyalty, advocacy, and revenue growth.

Key Responsibilities

• Program Leadership: Design, launch, and scale brighthush’s customer advocacy initiatives, ensuring alignment with business objectives and customer success metrics.
• Relationship Building: Cultivate deep, trust‑based relationships with high‑value customers, industry influencers, and partner organizations to gather insights and champion their success stories.
• Data‑Driven Insights: Leverage analytics, AI tools, and CRM data to measure program performance, identify trends, and recommend actionable improvements.
• Cross‑Functional Collaboration: Partner with Marketing, Product, Sales, and Customer Success teams to embed advocacy insights into go‑to‑market strategies, feature prioritization, and customer journeys.
• Content & Storytelling: Create compelling case studies, testimonials, and social media content that showcases customer wins and reinforces brighthush’s value proposition.
• Community Management: Foster an engaged community of advocates through events, webinars, and digital forums, ensuring continuous feedback loops.
• Process Optimization: Identify bottlenecks in advocacy workflows, implement best practices, and automate repetitive tasks to increase efficiency.
• Metrics & Reporting: Define KPIs, build dashboards, and present insights to senior leadership, demonstrating ROI and impact on customer lifetime value.
• Thought Leadership: Represent brighthush at industry conferences, podcasts, and panels, positioning the company as a customer‑centric thought leader.

Essential Qualifications

• Minimum 3–5 years of experience in customer advocacy, marketing, customer success, community management, or lifecycle marketing.
• Proven track record of managing end‑to‑end advocacy programs that drive measurable business outcomes.
• Strong relationship‑building skills with the ability to influence stakeholders at all levels.
• Advanced project management capabilities—capable of juggling multiple initiatives, setting clear milestones, and delivering on time.
• Analytical mindset with proficiency in data analysis, reporting, and interpretation of customer metrics.
• Hands‑on experience with customer relationship management systems, cloud productivity suites, team collaboration platforms, and AI‑powered tools (e.g., natural language processing, sentiment analysis).
• Excellent written and verbal communication skills; ability to craft persuasive narratives and presentations.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience working in a high‑growth SaaS or cloud‑based environment.
• Background in marketing automation platforms and customer journey mapping.
• Knowledge of customer success metrics such as NPS, CSAT, churn, and renewal rates.
• Familiarity with community platforms (e.g., team collaboration and community tools).
• Experience with data visualization tools.
• Prior involvement in product roadmap discussions or feature prioritization based on customer feedback.

Skills & Competencies

• Strategic Thinking: Ability to translate customer insights into actionable business strategies.
• Communication: Clear, concise, and persuasive communication across written, verbal, and visual mediums.
• Collaboration: Comfortable working cross‑functionally and building consensus among diverse teams.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.
• Customer‑Centric Mindset: Deep empathy for customers and a passion for advocating their voice.
• Technical Proficiency: Comfortable navigating CRM systems, data analytics, and AI tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Advocacy Specialist, you will:

• Lead cross‑functional initiatives that directly influence product development and go‑to‑market strategies.
• Mentor junior advocates, providing coaching on program design, data analysis, and storytelling.
• Participate in leadership forums, shaping the company’s customer‑centric vision.
• Access continuous learning resources—online courses, certifications, and industry conferences—to stay ahead of emerging trends in customer experience and AI.
• Explore lateral moves into Product Management, Customer Success Leadership, or Marketing Strategy, leveraging the deep customer insights you will accumulate.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly all‑hands meetings that celebrate wins and share company updates.
• Dedicated collaboration channels for real‑time teamwork and community building.
• Monthly virtual coffee chats that foster informal networking across departments.
• Annual retreats that blend team building with professional development.

We value diversity, equity, and inclusion, and we actively foster an environment where every voice is heard and every idea has the potential to shape our future.

Compensation & Benefits

We offer a competitive salary range of USD 86,600 – 139,000 per year, commensurate with experience and performance. In addition, you will enjoy:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and flexible vacation policy.
• Health, dental, and vision insurance plans.
• Comprehensive retirement plan options.
• Parental leave policies that support new parents.
• Wellness stipend and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Equity opportunities for high‑performing employees.

How to Apply

If you are ready to elevate customer advocacy to a strategic business function and help brighthush continue to set industry standards, we want to hear from you. Submit your application through our careers portal, and let’s explore how your expertise can drive the next wave of customer success at brighthush.

Join brighthush – Where Your Voice Shapes the Future

At brighthush, we believe that every customer interaction is an opportunity to learn, innovate, and grow. As a Senior Customer Advocacy Specialist, you will be at the forefront of this mission, turning customer insights into powerful stories that inspire, influence, and accelerate our collective success. If you are driven by data, passionate about people, and eager to make a tangible impact, we invite you to apply and become a pivotal part of our journey.