Part‑Time Customer Service Representative – Healthcare Insurance Verification & Patient Support Specialist – Championing Chronic Care Solutions at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we’re redefining the way people with chronic conditions experience healthcare. By blending cutting‑edge technology with a heartfelt commitment to patient well‑being, we deliver home‑delivered medical supplies, seamless pharmacy services, and intelligent care management that empowers individuals to live healthier, more independent lives. Our culture thrives on data‑driven insights, collaborative problem‑solving, and a relentless pursuit of quality. If you’re passionate about making a tangible difference while working in a flexible, part‑time capacity, brighthush is the place for you.

Why Your Next Career Move Should Be with brighthush

When you join brighthush, you become part of a dynamic team that is reshaping the future of healthcare. We value:

• Impact: Every interaction you have directly improves patient outcomes.
• Flexibility: Part‑time hours that fit your schedule, with the option to transition to full‑time roles.
• Growth: Structured learning paths, mentorship, and clear advancement opportunities.
• Community: A culture that encourages volunteerism, health‑education outreach, and employee‑led initiatives.

Whether you’re a seasoned professional or just starting your career, brighthush offers a supportive environment where your contributions are recognized and rewarded.

Key Responsibilities – Your Daily Impact

As a Part‑Time Customer Service Representative, you will be the frontline of patient support, ensuring seamless interactions from order placement to delivery. Your day-to-day responsibilities will include:

• Patient Order Processing: Accurately enter and manage patient orders across multiple systems, ensuring timely delivery of medical supplies and pharmaceuticals.
• Patient Communication: Serve as the first point of contact for patients, handling inbound calls, emails, and chat inquiries with empathy and professionalism.
• Documentation Validation: Review and verify medical documentation, insurance eligibility, and claim information to support accurate billing and compliance.
• System Navigation: Utilize iPIMS, Parachute Health, and Microsoft Office to manage patient data, track orders, and generate reports.
• Collaboration: Work closely with the Care Management, Billing, and Logistics teams to resolve patient issues and improve service delivery.
• Continuous Improvement: Identify process bottlenecks and propose solutions to enhance efficiency and patient satisfaction.
• Data Analysis: Generate weekly dashboards that highlight key metrics such as order fulfillment rates, call resolution times, and patient satisfaction scores.
• Compliance Assurance: Ensure all patient interactions and documentation adhere to HIPAA regulations and internal quality standards.

Essential Qualifications – What We Expect

• High school diploma or GED (college coursework or a degree is a plus).
• Minimum of 6 months experience in healthcare insurance verification, call center operations, or a related customer service role.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating multiple database systems.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a cross‑functional team.
• Must reside in Roanoke, VA, to attend mandatory in‑office training; remote work is available for other U.S. locations after training.
• Flexible availability, including evenings and weekends, to support patient needs.

Preferred Qualifications – What Gives You an Edge

• Experience with healthcare‑specific platforms such as iPIMS or Parachute Health.
• Knowledge of medical terminology, insurance claim processes, and regulatory compliance (HIPAA).
• Prior exposure to chronic care management or home‑care logistics.
• Demonstrated ability to handle high call volumes while maintaining quality and accuracy.
• Strong problem‑solving skills and a proactive approach to workflow optimization.

Skills & Competencies – The brighthush Standard

• Customer‑Centric Mindset: A genuine desire to help patients navigate complex healthcare systems.
• Attention to Detail: Meticulous data entry and documentation verification.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.
• Time Management: Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration: Effective communication with colleagues across departments.
• Adaptability: Quick to adjust to changing processes, policies, and patient needs.
• Analytical Thinking: Ability to interpret data and translate insights into actionable improvements.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new technologies, industry regulations, and best practices.
• Opportunities to transition into roles such as Care Coordinator, Claims Analyst, or Operations Specialist.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the organization.
• Leadership development workshops and coaching for high‑potential employees.
• Annual performance reviews that align your goals with the company’s strategic vision.
• Access to an internal learning portal featuring courses on healthcare compliance, data analytics, and customer experience.

Work Environment & Culture – Where You’ll Thrive

brighthush fosters a culture of inclusivity, innovation, and continuous improvement. Our team values:

• Collaboration: Open communication channels and a supportive network of peers.
• Transparency: Clear expectations, regular feedback, and a commitment to ethical practices.
• Work‑Life Balance: Flexible scheduling, remote work options, and a focus on employee well‑being.
• Recognition: Celebrating achievements through awards, shout‑outs, and career milestones.
• Community Impact: Engaging in volunteer initiatives and health‑education outreach programs.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive hiring practices and ongoing bias‑training.

Compensation & Benefits – We Value Your Contribution

While specific salary details are tailored to experience and role requirements, brighthush offers a competitive compensation package that includes:

• Competitive hourly rate for part‑time hours.
• 401(k) retirement plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options for eligible employees.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral bonuses and performance‑based incentives.
• Flexible work arrangements, including remote work after initial training.

How to Apply – Take the First Step

Ready to make a tangible impact on patient care while advancing your career? Submit your application through our careers portal and join the brighthush family. We look forward to discovering how your skills and passion align with our mission.

Join brighthush Today!

Be part of a team that is transforming healthcare delivery with technology, empathy, and a relentless commitment to quality. If you thrive in a fast‑paced environment, enjoy helping others, and are eager to grow professionally, we encourage you to apply now and become a vital member of brighthush.