Senior Customer Advocacy Specialist – Global Brand Champion & Customer Success Lead – Remote, Data‑Driven, High‑Impact Role at brighthush

About brighthush

brighthush is not just a technology partner; it is a catalyst for digital transformation that has been redefining how businesses operate across the globe for more than fifteen years. From powering the backbone of Fortune 500 enterprises to delivering cutting‑edge solutions for bold, fast‑moving startups, brighthush has earned a reputation for relentless innovation, customer obsession, and a culture that thrives on curiosity and collaboration. With a global footprint that spans six continents and a team of over 4,000 world‑class professionals, we operate entirely in a remote‑first environment, empowering our people to work from anywhere while delivering world‑class results to our clients.

Our culture is built on trust, autonomy, and a shared commitment to solving complex problems. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible. At brighthush, your voice matters, your growth is accelerated, and your impact is felt across the globe.

Why This Role Matters

Customer advocacy is the heartbeat of brighthush’s brand strategy. By turning satisfied clients into passionate ambassadors, we amplify our credibility, accelerate sales cycles, and create authentic social proof that resonates with prospects and partners alike. As a Senior Customer Advocacy Specialist, you will be the catalyst that identifies, nurtures, and activates these advocates, ensuring that every success story is captured, shared, and leveraged at the right moments. Your work will directly influence brand perception, drive revenue growth, and shape the future of customer advocacy at brighthush.

Key Responsibilities

• Advocate Identification & Recruitment – Proactively scout the existing client base for high‑impact advocates, leveraging data insights, account team collaboration, and outreach campaigns. Build a pipeline of potential ambassadors and maintain a robust pipeline dashboard.
• Content Production & Management – Lead the end‑to‑end creation of case studies, testimonials, video narratives, and peer‑review submissions. Coordinate interviews, copywriting, design, and final approvals to ensure high‑quality, brand‑aligned assets.
• Program Operations – Oversee the day‑to‑day functioning of the customer reference program, tracking requests, fulfillment, and performance metrics. Implement process improvements to streamline approvals and distribution.
• Database Stewardship – Maintain a dynamic advocacy database, ensuring that advocate profiles, assets, and engagement histories are accurate and up‑to‑date. Integrate data from CRM and advocacy platforms to keep stakeholders informed.
• Event & Initiative Planning – Design and execute customer appreciation events, webinars, and advocacy campaigns that reinforce relationships and showcase success stories. Manage logistics, speaker coordination, and post‑event follow‑ups.
• Cross‑Functional Collaboration – Partner with marketing, sales, product, and account teams to embed advocacy content into the buyer journey, from awareness to renewal. Provide insights that help shape messaging and positioning.
• Analytics & Reporting – Track program KPIs, generate insights, and present findings to leadership. Use data to drive continuous improvement and demonstrate ROI.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and online forums. Cultivate a community of advocates who share best practices and provide peer support.

Essential Qualifications

• Minimum of 3 years’ experience in customer advocacy, client marketing, or customer success roles.
• Proven track record of coordinating case study and testimonial production from initial interview to final approval.
• Exceptional relationship‑management skills with a knack for motivating and engaging customers as brand advocates.
• Highly organized, detail‑oriented, and adept at managing reference pipelines and content assets.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and advocacy platforms (e.g., Influitive, Ambassador, or similar).
• Strong project management skills, with the ability to juggle multiple initiatives simultaneously.
• Excellent written and verbal communication skills, capable of crafting compelling narratives for diverse audiences.

Preferred Qualifications

• Experience in a technology services or consulting environment.
• Background in video production or multimedia storytelling.
• Knowledge of marketing automation tools and content distribution strategies.
• Fluency in multiple languages to support a global client base.
• Experience with data‑visualization tools (e.g., Tableau, Power BI) to present program metrics.

Core Skills & Competencies

• Strategic Thinking – Ability to align advocacy initiatives with broader business objectives and market trends.
• Communication – Clear, persuasive writing and speaking skills for internal stakeholders and external clients.
• Project Management – Expertise in juggling multiple projects, deadlines, and cross‑functional teams.
• Data‑Driven Decision Making – Comfortable using analytics to measure impact and refine strategies.
• Customer‑Centric Mindset – Deep empathy for client needs and a passion for delivering exceptional experiences.
• Adaptability – Thrives in a fast‑paced, evolving environment and can pivot priorities as needed.
• Collaboration – Works effectively with marketing, sales, product, and support teams to create cohesive campaigns.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Senior Customer Advocacy Specialist, you will:

• Progress to Lead or Director roles within the Customer Success or Marketing divisions.
• Take ownership of global advocacy strategies, influencing brand perception across multiple markets.
• Access continuous learning programs, including industry certifications, leadership workshops, and mentorship from senior executives.
• Participate in cross‑functional projects that expose you to product development, sales enablement, and data science.
• Lead initiatives that shape the future of customer advocacy at brighthush, leaving a lasting legacy.

Work Environment & Culture at brighthush

Our remote‑first model means you can work from anywhere while staying connected through a robust digital ecosystem. We foster a culture of trust, autonomy, and collaboration, supported by:

• Flexible work hours that respect your personal rhythm.
• Regular virtual team gatherings, hackathons, and wellness sessions.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and community initiatives.
• Access to cutting‑edge tools and technologies that enable you to perform at your best.
• Transparent communication channels and an open‑door policy with leadership.
• Opportunities to mentor junior teammates and share knowledge across the organization.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive package that typically exceeds market averages. Benefits include:

• Comprehensive health coverage (medical, vision, dental).
• Life and disability insurance.
• 401(k) plan with company match.
• Paid time off, parental leave, and special leave options.
• Home‑office stipend and equipment support.
• Professional development budget and tuition reimbursement.
• Employee referral bonuses and performance incentives.
• Access to wellness programs, mental health resources, and employee assistance programs.

Ready to Make an Impact?

If you are a passionate advocate for customer success, a storyteller who turns data into compelling narratives, and a collaborator who thrives in a fast‑paced, remote environment, brighthush invites you to join our global team. Your expertise will shape how the world perceives our brand, drive tangible business outcomes, and accelerate your own career growth.

Take the next step in your professional journey—apply today and help us turn satisfied clients into powerful brand ambassadors.