Senior Customer Advocacy Lead – Global Brand Champion & Customer Success Strategist – Remote, Storytelling & Data‑Driven Impact

About brighthush

brighthush is more than a technology provider; it is a global movement that has been redefining how digital solutions are conceived, built, and celebrated for over fifteen years. From cloud infrastructure to AI‑driven analytics and next‑generation SaaS platforms, brighthush partners with industry leaders and nimble startups alike to push the boundaries of what’s possible. With a distributed workforce of more than 4,000 world‑class professionals, we belong to the top 1 % of tech talent worldwide, and we thrive on a culture of continuous learning, experimentation, and collaboration that spans every continent.

Our mission is simple yet ambitious: empower our clients to achieve breakthrough results while nurturing an environment where our people can grow, innovate, and thrive. Whether you’re a seasoned advocate or a fresh talent eager to make an impact, brighthush offers the resources, mentorship, and autonomy you need to accelerate your career and leave a lasting mark on the industry.

Why This Role Matters

In today’s customer‑centric world, advocacy is the heartbeat of growth. As a Senior Customer Advocacy Lead, you will be the bridge between our clients and the world, turning their success stories into powerful narratives that inspire new prospects and reinforce trust among existing partners. Your work will directly influence brand perception, sales acceleration, and product adoption—making you an indispensable part of our growth engine.

In a landscape where authenticity and real‑world proof points drive buying decisions, your ability to capture, curate, and amplify customer voices will shape how the market perceives brighthush. You will not only manage content; you will craft stories that resonate, build credibility, and create a virtuous cycle of advocacy that fuels revenue and deepens customer loyalty.

Key Responsibilities

• Identify & Recruit Advocates: Proactively scout our client base for high‑impact customers who embody our values and have compelling success stories. Collaborate closely with account managers to secure buy‑in and secure commitments.
• Content Production & Management: Lead the end‑to‑end creation of case studies, testimonials, video stories, and peer‑review submissions. Coordinate interviews, script development, filming, editing, and final approvals to ensure polished, brand‑aligned assets.
• Program Operations: Oversee the day‑to‑day operations of the customer reference program. Track requests, monitor fulfillment timelines, and maintain a real‑time dashboard of advocacy activity.
• Database Stewardship: Keep the advocacy database up‑to‑date, ensuring advocate profiles, contact details, and content assets are accurate and searchable.
• Event & Appreciation Planning: Design and execute customer appreciation initiatives, virtual meet‑ups, and advocacy events that celebrate our partners and deepen relationships.
• Cross‑Functional Collaboration: Work hand‑in‑hand with marketing, sales, product, and customer success teams to embed advocacy content at the right stages of the buyer journey, amplifying reach and impact.
• Metrics & Impact Analysis: Define key performance indicators for the advocacy program, collect data, and produce regular reports that demonstrate ROI, engagement, and influence on sales cycles.
• Thought Leadership & Thought‑Provoking Content: Contribute to internal thought‑leadership initiatives by sharing insights, best practices, and emerging trends in customer advocacy and storytelling.
• Continuous Improvement: Identify gaps in the advocacy workflow, propose process enhancements, and champion the adoption of new tools or methodologies that increase efficiency and quality.

Essential Qualifications

• Minimum 3 years of experience in customer advocacy, client marketing, or customer success, preferably within a technology or SaaS environment.
• Proven track record coordinating case study and testimonial production from initial interview through final approval and publication.
• Exceptional relationship‑building skills, with a knack for motivating customers to become enthusiastic brand ambassadors.
• Highly organized, detail‑oriented, and adept at managing reference pipelines and content libraries.
• Proficiency with CRM platforms (e.g., brighthush) and advocacy tools (e.g., brighthush).
• Strong written and verbal communication skills, with the ability to craft compelling narratives that resonate across audiences.
• Experience with project management tools (e.g., brighthush) and the capacity to juggle multiple initiatives simultaneously.
• Data‑driven mindset: comfortable analyzing metrics such as engagement rates, conversion impact, and ROI of advocacy programs.

Preferred Qualifications

• Experience in a global, remote‑first organization.
• Background in video production or multimedia storytelling.
• Knowledge of marketing automation and content distribution strategies.
• Fluency in multiple languages, enhancing cross‑regional advocacy efforts.
• Experience with advanced analytics platforms or BI tools.

Skills & Competencies

• Strategic Thinking: Ability to align advocacy initiatives with broader business objectives and market positioning.
• Communication Excellence: Strong written and verbal communication skills, with the ability to craft compelling narratives that resonate across audiences.
• Project Management: Mastery of project planning tools (e.g., brighthush) and the capacity to juggle multiple initiatives simultaneously.
• Data‑Driven Decision Making: Comfortable analyzing metrics such as engagement rates, conversion impact, and ROI of advocacy programs.
• Customer‑First Mindset: Deep empathy for client needs and a passion for turning feedback into actionable insights.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence stakeholders at all levels.
• Adaptability & Resilience: Thrive in a fast‑moving, constantly evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Senior Customer Advocacy Lead, you will:

• Lead cross‑functional projects that expose you to sales, marketing, product, and engineering teams.
• Participate in quarterly innovation labs where you can propose and pilot new advocacy concepts.
• Access a curated learning library, including courses on storytelling, video production, and data analytics.
• Earn certifications in customer success and advocacy platforms, backed by our internal sponsorship program.
• Advance to leadership roles such as Advocacy Program Manager, Customer Success Director, or Head of Brand Advocacy.
• Mentor junior team members, sharing your expertise and shaping the next generation of advocates.
• Attend global conferences, workshops, and industry events to stay ahead of trends and network with peers.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team‑building sessions.
• Monthly “Innovation Fridays” where teams showcase new ideas.
• Mentorship programs pairing you with senior leaders across the organization.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Flexible work hours that respect personal commitments and promote work‑life balance.
• Regular virtual coffee chats and informal networking opportunities.
• Access to a digital collaboration hub that keeps everyone aligned and informed.

Compensation & Benefits

We offer a competitive, market‑premium compensation package that reflects your expertise and the value you bring to brighthush. In addition to a generous base salary, you will receive:

• Performance‑based bonuses tied to advocacy program impact.
• Comprehensive health coverage, including vision and dental plans.
• Life insurance and a robust 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible scheduling to support work‑life balance.
• Parental leave and other special leave options to accommodate life’s milestones.
• Home‑office stipend and equipment support to create a productive workspace.
• Access to wellness programs, mental health resources, and employee assistance programs.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to champion our clients’ stories, amplify brighthush’s brand, and grow alongside a world‑class team, we want to hear from you. Click the link below to submit your application and join a global community where your impact is measured in real, tangible results.

Apply to this role at brighthush

Frequently Asked Questions

• What does remote work look like at brighthush? We operate on a fully remote model, with employees located in North America, Europe, Asia, and beyond. We provide the tools and support needed to work effectively from any location.
• How does brighthush support career development? We offer a structured learning path, mentorship programs, and clear promotion tracks. You’ll have access to internal and external training, conferences, and certification sponsorships.
• What is the typical team size for this role? You will collaborate with a cross‑functional team of 10–15 people, including marketing, sales, product, and customer success professionals.
• How is performance measured? Success is measured through a blend of qualitative and quantitative metrics, such as the number of advocacy assets produced, engagement rates, and the impact on sales pipeline velocity.
• What tools will I use? You’ll work with our internal CRM (brighthush), advocacy platform (brighthush), project management suite (brighthush), and content creation tools.

Join brighthush Today

At brighthush, we don’t just build technology—we build stories that inspire, influence, and ignite change. As a Senior Customer Advocacy Lead, you’ll be at the forefront of that narrative, turning client successes into powerful brand ambassadors. Your voice will shape how the world sees brighthush, and your work will help us continue to lead, innovate, and thrive. Apply now and become a pivotal part of our journey.