Senior Customer Advocacy Specialist – Global Brand Champion, Remote‑First Customer Success Strategist & Thought Leadership Partner at brighthush

About brighthush

brighthush has spent the last fifteen years redefining what it means to deliver cutting‑edge technology solutions to the world’s most influential organizations. From partnering with industry giants to empowering the next wave of Silicon Valley innovators, our 4,000‑plus team of top‑tier tech talent is united by one mission: to create transformative experiences that resonate across every market segment. We are a fully remote, globally distributed company that thrives on trust, transparency, and collaboration. If you are passionate about turning customer stories into powerful brand assets, brighthush is the place where your voice will be heard, your ideas will be tested, and your impact will be felt worldwide.

Why Join brighthush?

At brighthush, we believe that the best work happens when people are empowered, supported, and challenged to grow. Here’s what you’ll experience:

• Impact at Scale – Your advocacy initiatives will shape the perception of brighthush across continents, driving brand credibility and accelerating growth.
• Remote‑First Culture – 100% remote work, flexible hours, and a fully supported home‑office setup that lets you work from anywhere.
• Career Growth – Rapid advancement opportunities aligned with your learning curve and performance, from specialist to senior program manager.
• Diversity & Inclusion – A multicultural environment where every voice is heard and valued.
• Competitive Compensation – Above‑market salaries, comprehensive benefits, and a robust 401(k) plan.

Key Responsibilities

As the linchpin between our clients and internal teams, you will own the end‑to‑end customer advocacy lifecycle. Your day‑to‑day activities will include:

• Advocate Identification & Recruitment – Proactively scout and engage high‑impact clients, collaborating closely with account managers to secure enthusiastic brand ambassadors.
• Content Production & Management – Lead the creation of compelling case studies, video testimonials, peer reviews, and social proof assets from concept through final approval.
• Program Operations – Oversee the day‑to‑day operations of the customer reference program, tracking requests, fulfillment, and performance metrics.
• Database Stewardship – Maintain a dynamic, up‑to‑date advocacy database, ensuring all advocate profiles and assets are accurate and easily searchable.
• Event & Appreciation Planning – Design and execute customer appreciation initiatives, virtual meet‑ups, and advocacy events that strengthen relationships and foster community.
• Cross‑Functional Collaboration – Partner with marketing, sales, and product teams to strategically deploy advocacy content at critical stages of the buyer journey.
• Analytics & Reporting – Collect, analyze, and present data on advocacy program performance, ROI, and customer sentiment to senior leadership.
• Thought Leadership – Represent brighthush at industry events, webinars, and podcasts, sharing insights on customer success and advocacy best practices.

Essential Qualifications

We’re looking for a professional who brings a proven track record and the right mindset to thrive in a fast‑paced, remote environment:

• Minimum of 3 years of experience in customer advocacy, client marketing, or customer success.
• Demonstrated expertise in coordinating case study and testimonial production, from initial interviews to final approval.
• Strong relationship‑building skills with a knack for motivating clients to become passionate brand advocates.
• Exceptional organizational abilities and meticulous attention to detail, especially in managing reference pipelines and content assets.
• Proficiency with CRM tools and advocacy platforms (e.g., Salesforce, HubSpot, Qualtrics, or similar).
• Excellent written and verbal communication skills, with the ability to craft persuasive narratives for diverse audiences.
• Comfortable working across multiple time zones and collaborating with distributed teams.

Preferred Qualifications

These additional credentials will set you apart and accelerate your success at brighthush:

• Experience in a technology or SaaS environment, particularly with large enterprise clients.
• Knowledge of marketing automation and content distribution strategies.
• Fluency in multiple languages, enhancing global outreach efforts.
• Prior experience managing virtual events or webinars.
• Certifications in project management (PMP, Agile, or similar) or customer success (CSM).
• Experience with data visualization tools (Tableau, Power BI, or similar) to present advocacy metrics.

Skills & Competencies

• Strategic Thinking – Ability to align advocacy initiatives with broader business objectives.
• Communication Excellence – Clear, persuasive writing and speaking skills for both internal stakeholders and external clients.
• Data‑Driven Decision Making – Comfortable analyzing metrics to refine programs and demonstrate ROI.
• Adaptability – Thrive in a dynamic, remote setting with evolving priorities.
• Team Collaboration – Work seamlessly with cross‑functional teams across time zones.
• Project Management – Plan, execute, and deliver advocacy projects on time and within scope.
• Customer‑Centric Mindset – Deep empathy for client needs and a passion for turning their success into brand stories.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Advocacy Specialist, you will:

• Gain exposure to high‑profile clients and industry leaders, expanding your professional network.
• Participate in continuous learning programs, including workshops, certifications, and mentorship from senior leaders.
• Progress into senior advocacy roles, program management, or broader customer success leadership positions.
• Contribute to strategic initiatives that shape the future of customer engagement at brighthush.
• Lead cross‑functional projects that influence product development, marketing strategy, and sales enablement.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that respect your personal commitments.
• A fully equipped home‑office stipend to ensure you have the tools you need.
• Regular virtual team gatherings, hackathons, and social events to foster community.
• Access to a global talent network, enabling you to learn from peers across continents.
• A culture that celebrates innovation, encourages experimentation, and rewards results.
• Transparent career paths with clear metrics for advancement.

Compensation & Benefits

We offer a comprehensive package designed to support your well‑being and future:

• Competitive Salary – Above market average, commensurate with experience.
• Health & Wellness – Full medical, vision, and dental coverage.
• Life & Disability Insurance – Protecting you and your loved ones.
• 401(k) Plan – With company match to help you build long‑term wealth.
• Paid Time Off – Generous vacation, sick leave, and parental leave policies.
• Professional Development – Reimbursement for courses, conferences, and certifications.
• Remote Work Perks – Home‑office stipend, tech allowance, and flexible scheduling.
• Wellness Programs – Access to mental health resources, fitness subsidies, and wellness challenges.

How to Apply

Ready to take the next step in your career and help shape the voice of brighthush? Click the link below to submit your application and join a team that values innovation, impact, and personal growth.

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