Senior Customer Analytics Director – Remote, Data‑Driven Leadership for Customer Success & Revenue Optimization at brighthush

About brighthush

brighthush is a global leader in cloud‑based identity and access management solutions, empowering organizations of all sizes to secure digital experiences, protect sensitive data, and streamline user access across cloud, on‑premises, and hybrid environments. With a culture rooted in innovation, customer obsession, and a relentless focus on results, brighthush has grown from a small startup to a trusted partner for Fortune 500 enterprises, governments, and public sector agencies worldwide. Our mission is simple: make identity simple, secure, and scalable for every user.

As we continue to expand our product portfolio and customer base, we recognize that data is the engine that drives our success. We are looking for a visionary Senior Customer Analytics Director who can translate complex data into actionable insights, empower cross‑functional teams, and shape the future of customer success and revenue growth.

Why This Role Matters

In a world where customer experience is the ultimate differentiator, the ability to measure, predict, and influence customer behavior is paramount. The Senior Customer Analytics Director will become a strategic partner to our executive leadership, shaping the narrative around revenue performance, retention, and growth. By building robust analytics frameworks, you will help brighthush maintain its competitive edge, optimize revenue streams, and ensure that every decision is backed by data.

Key Responsibilities

• Customer Revenue Metrics & Standards – Partner with Finance to define and maintain the official ARR, Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and other key performance indicators. Translate these metrics into operational dashboards for Customer Success, Sales, and Renewals, ensuring alignment with industry best practices.
• Executive & Board Reporting – Own the end‑to‑end data preparation for CCO presentations, board packs, quarterly business reviews, and investor updates. Craft compelling narratives that link revenue outcomes to strategic initiatives and operational realities.
• Renewal & Retention Variance Analysis – Lead the analysis of renewal rates, forecasting accuracy, and churn drivers. Provide root‑cause breakdowns and actionable recommendations to improve renewal performance.
• Planning & Capacity Modeling – Collaborate with Finance to build annual renewal and retention models, set baselines, and forecast segment‑level performance. Develop headcount and coverage models that align with the book‑of‑business segmentation.
• Customer Health & Early Warning Systems – Design and refine customer health scoring models, risk telemetry, and predictive churn analyses. Create early warning alerts that enable proactive engagement with at‑risk accounts.
• Analytics Requirements & Data Governance – Define reporting requirements across Salesforce, the enterprise data warehouse, and BI platforms. Work with Systems & Operations and Data & Analytics to ensure data models adhere to Finance’s standardized definitions while delivering custom analyses for the CCO.
• Cross‑Functional Strategy Alignment – Partner with Revenue Operations, CRO leadership, and Product Strategy to unify data models, improve NRR, and deliver granular churn and revenue forecasts by product line and usage behavior.

Essential Qualifications

• 10+ years of experience in customer analytics, revenue analytics, FP&A, or Customer Success/Revenue Operations within a B2B SaaS environment.
• Deep expertise in SaaS recurring revenue models, including ARR, GRR, NRR, cohort analysis, contraction, and churn dynamics.
• Advanced proficiency in SQL, Excel, and BI tools (Tableau, Power BI, Looker, etc.) and CRM platforms such as Salesforce.
• Proven track record of translating business requirements into technical data specifications and building executive‑ready dashboards.
• Exceptional ability to synthesize complex quantitative data into clear, persuasive visual narratives and strategic recommendations.
• Strong cross‑functional influence and communication skills, capable of driving alignment across Finance, Sales, RevOps, and Product leadership.
• Demonstrated success as a high‑output individual contributor, managing complex data projects from concept to execution.

Preferred Qualifications

• Experience operating within a private‑equity‑backed enterprise (e.g., brighthush or similar portfolio environment) and supporting board‑level reporting.
• Familiarity with Thoma Bravo‑style operating reviews and investor communication.
• Experience building predictive models for churn, upsell, and cross‑sell opportunities.
• Knowledge of data governance frameworks and data quality best practices.
• Prior experience leading a team of analysts or data scientists.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Data storytelling and executive communication.
• Project management and stakeholder engagement.
• Technical proficiency in SQL, Python/R (optional), and BI tools.
• Business acumen in SaaS revenue recognition and financial modeling.
• Adaptability in a fast‑paced, remote environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, learning, and leadership. As Senior Customer Analytics Director, you will:

• Lead a high‑performing analytics team and mentor junior analysts.
• Shape the analytics strategy across the entire Customer organization.
• Collaborate with senior executives, influencing product roadmap, go‑to‑market strategy, and financial planning.
• Participate in cross‑functional initiatives that drive company‑wide performance improvements.
• Access continuous learning resources, including certifications, conferences, and internal knowledge sharing.

Work Environment & Culture at brighthush

brighthush thrives on a culture of transparency, collaboration, and empowerment. Our remote‑first model means you can work from anywhere in the USA while staying connected through:

• Weekly virtual town halls and cross‑team syncs.
• Monthly “Ask Me Anything” sessions with the CEO and CCO.
• Virtual coffee breaks and team‑building activities.
• Access to a digital collaboration platform (Slack, Teams, Confluence).

We celebrate diversity and inclusion through Employee Resource Groups, mentorship programs, and community outreach initiatives. Your voice matters, and you will have the opportunity to shape the culture and policies that define our workplace.

Compensation & Benefits

While specific salary ranges are not disclosed publicly, brighthush offers a competitive total‑compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to revenue and retention metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Generous paid time off (PTO) and holiday schedule.
• Parental leave and family‑friendly policies.
• Progressive healthcare options (medical, dental, vision).
• Retirement savings plan with company match.
• Education reimbursement for relevant courses, certifications, or conferences.
• Flexible work arrangements and remote‑work stipend.
• Wellness programs, including mental health resources and virtual fitness classes.

How to Apply

If you are a data‑driven leader who thrives on turning numbers into strategy, we invite you to join brighthush and help shape the future of identity and access management. Submit your application through our career portal or click the link below to start your journey with us.

Apply to this role at brighthush

Join brighthush – Where Data Meets Impact

At brighthush, we believe that every metric tells a story, and every story can drive transformative change. As Senior Customer Analytics Director, you will be at the heart of that narrative, guiding our organization toward higher retention, stronger revenue performance, and sustained customer success. If you are ready to lead, innovate, and make a lasting impact, we look forward to welcoming you to our team.