Senior Customer Business Manager – Grocery Retail Partnerships & Growth Catalyst, Driving Brand Success in the Dynamic Grocery Tech Ecosystem at brighthush

Welcome to brighthush – Where Data Meets Delight

At brighthush, we’re not just a technology vendor; we’re the architects of tomorrow’s grocery experience. By fusing advanced data analytics, AI‑powered merchandising, and omnichannel digital solutions, we empower grocery brands and retailers to unlock unprecedented levels of customer engagement, operational efficiency, and sustainable growth. Our unified platform brings together merchandising intelligence, inventory optimization, digital marketing, and shopper analytics into a single, cohesive ecosystem. The result? Raw insights transformed into actionable strategies that drive revenue and elevate the consumer journey.

Founded on the belief that data should translate into delight, brighthush has rapidly become a trusted partner for leading grocery brands and national retail chains. We help our partners navigate the complexities of a fast‑moving industry—from private‑label expansion to sustainability initiatives—ensuring that every shelf, every promotion, and every digital touchpoint is optimized for maximum impact.

Position Overview

As a Senior Customer Business Manager – Grocery Retail Partnerships & Growth Catalyst, you will be the strategic linchpin between brighthush’s portfolio of grocery brands and the leading retail chains that carry them. Your influence will shape the trajectory of brand performance across the entire retail ecosystem, ensuring that every retailer’s objectives are not only met but surpassed. You will translate deep knowledge of grocery operations, merchandising tactics, and consumer insights into high‑impact strategies that accelerate brand growth and deepen retailer relationships.

Why This Role Matters

In an industry where consumer expectations evolve at lightning speed, the ability to pivot, innovate, and deliver measurable results is priceless. This role places you at the intersection of data, strategy, and partnership, giving you the platform to drive tangible business outcomes for both brighthush and its retail allies. Your work will directly influence shelf placement, promotional effectiveness, and the overall shopping experience for millions of consumers.

Key Responsibilities

• Retailer Relationship Management: Serve as the primary point of contact for flagship grocery partners, building trust through consistent, data‑driven communication and proactive problem‑solving.
• Strategic Planning & Execution: Design, refine, and implement comprehensive business plans that align retailer goals with brighthush’s growth targets, ensuring measurable outcomes.
• Performance Analysis: Leverage advanced analytics tools to monitor sales trends, inventory health, and promotional effectiveness, delivering actionable insights to retailers and internal stakeholders.
• Cross‑Functional Collaboration: Partner with marketing, merchandising, supply‑chain, and product teams to ensure seamless execution of joint initiatives and unified messaging.
• Growth Acceleration: Identify and champion new opportunities—whether through category expansion, shelf‑space optimization, or digital campaigns—to drive incremental revenue.
• Client Satisfaction & Retention: Proactively address retailer concerns, deliver timely solutions, and cultivate long‑term partnerships that result in high renewal rates.
• Market Intelligence: Stay abreast of industry trends, competitor moves, and emerging consumer behaviors to keep brighthush and its partners ahead of the curve.
• Reporting & Forecasting: Prepare detailed quarterly and annual reports for senior leadership, highlighting key metrics, insights, and recommendations.
• Team Leadership & Development: Mentor junior account managers, fostering a culture of continuous learning and high performance.
• Innovation Advocacy: Champion the adoption of new technologies and processes that enhance partner value and streamline operations.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field (MBA preferred).
• Minimum of 5 years of experience in grocery retail account management, business development, or a similar role.
• Proven track record of driving measurable growth in a multi‑channel retail environment.
• Strong analytical mindset with proficiency in Excel, Power BI, or equivalent data visualization tools.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality standards.
• Deep understanding of grocery merchandising, category management, and shopper behavior.
• Experience working with cross‑functional teams and external partners.
• Comfortable presenting complex data insights to senior stakeholders.

Preferred Qualifications

• Experience with retail technology platforms or data‑driven merchandising solutions.
• Knowledge of the latest grocery industry trends, such as private label expansion, sustainability initiatives, and digital transformation.
• Prior exposure to large national chains and the ability to navigate complex organizational structures.
• Fluency in additional languages (e.g., Spanish) is a plus.
• Certifications in data analytics, project management, or supply‑chain management.

Core Competencies & Skills

• Strategic Thinking: Ability to translate market data into actionable business strategies.
• Relationship Building: Skilled at cultivating long‑term partnerships with key decision‑makers.
• Data‑Driven Decision Making: Comfortable turning complex data sets into clear, concise insights.
• Project Management: Proven track record of delivering projects on time and within budget.
• Adaptability: Thrives in a fast‑paced, constantly changing environment.
• Leadership: Inspires and guides teams toward shared goals.
• Customer‑Centric Mindset: Prioritizes the needs and success of retail partners.
• Communication: Articulate storyteller who can convey data narratives to diverse audiences.
• Problem Solving: Innovative thinker who can devise creative solutions to complex challenges.

Career Growth & Learning Opportunities

At brighthush, your professional development is as important as the work you do. As a Senior Customer Business Manager, you will:

• Gain exposure to a diverse portfolio of grocery brands and retail partners, broadening your industry knowledge.
• Participate in leadership development programs that sharpen your strategic, analytical, and people‑management skills.
• Work alongside seasoned experts in merchandising, data science, and digital marketing, fostering cross‑disciplinary learning.
• Lead high‑impact initiatives that shape the future of grocery retail technology.
• Be eligible for internal mobility into senior account management, category strategy, or product leadership roles.
• Attend industry conferences, hackathons, and innovation labs to stay ahead of market trends.
• Receive mentorship from senior leaders who have built successful careers in retail tech.

Work Environment & Company Culture

brighthush is more than a workplace—it’s a community of innovators, problem‑solvers, and collaborators. We champion:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Collaboration: Open communication channels that break down silos and encourage teamwork.
• Continuous Learning: Access to industry conferences, workshops, and internal knowledge hubs.
• Work‑Life Balance: Flexible schedules, remote‑first options, and generous time‑off policies.
• Social Impact: Initiatives that promote sustainability, community engagement, and ethical sourcing.
• Innovation Culture: A safe space to experiment, fail fast, and iterate quickly.
• Recognition & Rewards: Regular shout‑outs, peer recognition, and tangible rewards for outstanding contributions.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total‑reward package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to both individual and company goals.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, gym memberships, and mental‑health resources.
• Employee referral bonuses and recognition programs.
• Flexible work arrangements, including remote‑first options and hybrid schedules.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team reshaping the grocery retail landscape. You’ll work with cutting‑edge technology, collaborate with industry leaders, and have a direct impact on the success of both our brands and our retail partners. If you’re ready to elevate your career, drive tangible results, and be part of a culture that values innovation, collaboration, and growth, we want to hear from you.

Ready to Apply?

Take the next step in your career by applying to brighthush today. Join us in creating smarter, more connected grocery experiences for consumers worldwide.