Senior Customer Business Manager II – Retail Growth & Execution Strategist – Championing Market Expansion, Consumer Engagement, and Strategic Partnerships for brighthush

About brighthush

brighthush is more than a consumer‑goods company; it is a global movement that blends cutting‑edge innovation with an unwavering commitment to sustainability and customer‑centricity. From the bustling streets of New York to the vibrant markets of Shanghai, brighthush partners with the world’s most influential retailers to deliver thoughtfully designed, high‑quality products that resonate with everyday consumers. Our culture is rooted in collaboration, curiosity, and an unrelenting pursuit of excellence. We empower our people to think boldly, act decisively, and create lasting impact—both in the marketplace and in the communities we serve.

Position Overview

As a Senior Customer Business Manager II at brighthush, you will serve as the strategic linchpin between our dynamic brand portfolio and the retail ecosystem. Your mission is to accelerate growth, deepen market penetration, and elevate the consumer experience across all assigned retail partners. You will own the full lifecycle of retailer relationships—from planning and execution to performance analysis—ensuring that every brand under your stewardship achieves its sales and margin targets while staying true to brighthush’s values.

Why This Role Matters

Retail is the frontline of consumer interaction. Your insights and execution will directly influence how consumers perceive and purchase brighthush products. By mastering retailer operations, merchandising tactics, and data‑driven decision making, you will help shape the future of retail strategy for a company that is redefining the industry. Your work will not only drive revenue but also strengthen the bond between brighthush and the communities we serve.

Key Responsibilities

• Retail Strategy Development: Craft and refine comprehensive business plans for each assigned retailer, aligning brand objectives with retailer goals and market dynamics. Translate market intelligence into actionable growth initiatives that drive both short‑term sales and long‑term brand equity.
• Execution Leadership: Own the execution roadmap—plan, implement, and monitor in‑store promotions, shelf placements, digital activations, and experiential events to maximize visibility and sales. Coordinate with store managers, visual merchandisers, and digital teams to ensure flawless execution.
• Data‑Driven Insights: Leverage sales data, consumer trends, and competitive intelligence to identify growth opportunities, optimize product assortments, and forecast demand with precision. Build dashboards and reporting frameworks that enable real‑time decision making.
• Cross‑Functional Collaboration: Partner with marketing, supply chain, finance, and category management teams to ensure seamless execution and alignment of objectives across the organization. Facilitate regular cross‑functional syncs to keep all stakeholders informed and engaged.
• Retailer Relationship Management: Serve as the primary point of contact for key retailer stakeholders, building trust, resolving issues, and negotiating favorable terms that benefit both parties. Cultivate long‑term partnerships that support mutual growth.
• Performance Analysis: Conduct regular performance reviews, generate actionable insights, and present findings to senior leadership to inform strategic decisions. Translate performance data into clear, actionable recommendations.
• Team Mentorship: Guide and develop junior business managers, fostering a culture of continuous learning, high performance, and professional growth. Provide coaching on strategy, negotiation, and data analysis.
• Compliance & Standards: Ensure all retail activities comply with brand guidelines, legal regulations, and ethical standards, safeguarding brighthush’s reputation. Monitor compliance metrics and address gaps proactively.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• Minimum of 5 years of experience in retail business management, category management, or a similar role.
• Proven track record of driving sales growth and margin improvement within a fast‑paced retail environment.
• Strong analytical skills with proficiency in Excel, Power BI, or equivalent data visualization tools.
• Excellent communication and negotiation skills, capable of influencing senior stakeholders.
• Deep understanding of retailer operations, merchandising strategies, and consumer behavior.
• Ability to thrive in a collaborative, high‑energy, and results‑oriented culture.

Preferred Qualifications

• Experience working with large national retailers or multi‑channel retail networks.
• Knowledge of sustainability initiatives and their impact on retail strategy.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Demonstrated experience in leading cross‑functional projects and driving change.

Core Competencies & Skills

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Translate complex data into clear, actionable strategies.
• Relationship Building: Cultivate long‑term partnerships with retailers and internal teams.
• Project Management: Deliver projects on time, within scope, and on budget.
• Adaptability: Navigate changing market conditions and retailer priorities with agility.
• Leadership: Inspire and mentor junior staff, fostering a culture of accountability.
• Customer Focus: Keep the consumer at the center of every decision.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Business Manager II, you will have access to:

• Structured leadership development programs covering advanced retail strategy, negotiation, and data analytics.
• Mentorship from senior executives who have shaped the retail landscape.
• Cross‑functional rotations that broaden your skill set across marketing, supply chain, and finance.
• Global exposure through international retailer partnerships and worldwide brand initiatives.
• Opportunities to lead high‑impact projects that shape the company’s strategic direction.

Work Environment & Culture

brighthush thrives on a culture of innovation, inclusivity, and continuous improvement. Our teams collaborate across geographies, disciplines, and perspectives to solve complex challenges. We celebrate successes, learn from setbacks, and always keep the consumer at the heart of everything we do. Our office spaces are designed to inspire creativity, featuring open collaboration zones, quiet focus areas, and wellness amenities that support work‑life balance.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements and remote work options where feasible.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee discount programs on brighthush products.

How to Apply

If you are ready to take your retail strategy career to the next level and make a tangible impact on a global brand, we want to hear from you. Submit your resume and a cover letter outlining why you’re the ideal fit for the Senior Customer Business Manager II role at brighthush. Join us in shaping the future of retail and delivering exceptional experiences to consumers worldwide.

Join brighthush Today

At brighthush, we’re not just building a company—we’re building a community of innovators who dare to think differently. Your expertise, passion, and drive will help us continue to lead the industry, create sustainable products, and deliver unforgettable consumer experiences. Apply now and become part of a team that values your voice, rewards your ambition, and celebrates your success.