Senior Customer Logistics Analyst – Global Order Management & Supply Chain Optimization Specialist (Retail & E‑Commerce) – Champion Data‑Driven Excellence at brighthush

About brighthush

brighthush is more than a consumer‑products brand; it is a global catalyst for innovation in retail, e‑commerce, and supply‑chain technology. With a presence in over 50 countries and a portfolio that spans beauty, wellness, and lifestyle, brighthush empowers brands to connect with consumers in ways that feel personal, timely, and friction‑free. Our mission is simple yet ambitious: to deliver exceptional customer experiences by marrying cutting‑edge data science with a relentless focus on operational excellence.

At brighthush, curiosity is the engine that drives every project. Collaboration is the culture that turns ideas into action. And a relentless drive to innovate ensures that we are always ahead of the curve—whether that means deploying AI‑powered demand forecasting, automating order‑to‑cash cycles, or redefining the way retailers interact with our platform.

Why This Role Matters

In the fast‑moving world of consumer goods, a single misstep in order processing can ripple through the supply chain, erode customer trust, and cost the company millions. As the Senior Customer Logistics Analyst, you will be the guardian of order integrity, translating complex demand signals into actionable plans that keep our retail and e‑commerce partners satisfied and our inventory levels optimal. Your analytical insights will shape how we manage inventory, forecast demand, and deliver on our promise of “fast, reliable, and friction‑free” service worldwide.

Key Responsibilities

Order Processing Excellence

• Daily Order Intake: Oversee the end‑to‑end flow of customer orders, ensuring accurate capture, validation, and timely entry into the ERP system.
• Quality Assurance: Conduct regular audits of order data to detect and correct errors before they impact fulfillment.

Demand Analysis & Forecasting

• Signal Monitoring: Track replenishment cycles, promotional calendars, product line resets, and seasonal trends to forecast inventory needs.
• Scenario Planning: Build “what‑if” models to assess the impact of marketing pushes, new product launches, or supply disruptions.

Cross‑Functional Collaboration

• Partner Alignment: Work closely with sales, marketing, logistics, and finance to synchronize order changes, product availability, and shipping constraints.
• Communication Hub: Serve as the primary point of contact for internal teams and external partners regarding order status and exceptions.

EDI & System Integrity

• EDI Review: Validate inbound EDI orders for completeness, resolve discrepancies, and maintain data integrity across all platforms.
• Process Automation: Identify opportunities to automate manual steps, reducing cycle time and human error.

Non‑EDI Order Management

• Manual Order Capture: Accurately capture and process manual purchase orders, ensuring they reflect the latest pricing, terms, and shipping instructions.
• Data Synchronization: Keep ERP records in sync with external systems and partner portals.

Issue Resolution & Escalation

• Root Cause Analysis: Investigate order discrepancies, back‑orders, and shipping delays, and develop corrective actions.
• Stakeholder Updates: Communicate proactively with customers and internal teams to manage expectations.

Performance Monitoring & Reporting

• Metric Tracking: Monitor key performance indicators such as order cycle time, fill rate, and on‑time delivery.
• Insight Generation: Produce regular reports and ad‑hoc analyses to support supply‑chain strategy, demand planning, and customer service decisions.

Continuous Improvement & Process Design

• Bottleneck Identification: Analyze workflows to uncover inefficiencies and recommend process enhancements.
• Best Practice Champion: Lead the adoption of industry‑leading practices across the organization.

Stakeholder Engagement & Status Reporting

• Meeting Facilitation: Facilitate regular status meetings with regional partners, providing insights and updates on performance trends.
• Feedback Loop: Capture partner feedback to refine processes and improve service levels.

Technology Enablement & Tool Evaluation

• Tool Assessment: Evaluate and recommend new tools or system enhancements that streamline order processing and data visibility.
• Implementation Support: Collaborate with IT to ensure smooth rollout and user adoption.

Compliance & Risk Management

• Regulatory Adherence: Ensure all order handling processes comply with regulatory standards and internal audit requirements.
• Risk Mitigation: Identify potential risks and develop mitigation strategies to protect data integrity and customer satisfaction.

Essential Qualifications

• Minimum of 3 years’ experience in customer order management, supply‑chain analytics, or retail operations.
• Proficiency with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and a strong understanding of EDI standards.
• Advanced Excel skills: pivot tables, VLOOKUP, INDEX/MATCH, and basic VBA scripting.
• Excellent written and verbal communication in English; additional language skills are a plus.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Self‑motivated, detail‑oriented, and capable of owning complex projects from inception to completion.
• Experience working in a fast‑paced environment with shifting priorities.
• Willingness to work flexible hours, including evenings, to align with US‑based operations.

Preferred Qualifications

• Experience with major retail partners and familiarity with retailer portals and online ordering platforms.
• Background in logistics or supply‑chain management, with a focus on demand forecasting and inventory optimization.
• Knowledge of advanced analytics tools (e.g., Tableau, Power BI, Alteryx).
• Prior exposure to continuous improvement methodologies such as Lean or Six Sigma.
• Experience in a remote work setting, demonstrating strong self‑management and virtual collaboration skills.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets and uncover trends that drive business decisions.
• Problem Solving: Proactive identification of issues and development of effective, scalable solutions.
• Communication: Clear articulation of findings to both technical and non‑technical stakeholders.
• Collaboration: Comfortable working cross‑functionally with sales, marketing, IT, and logistics.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to new priorities and technologies.
• Customer‑Centric Mindset: Consistently prioritizes the end‑user experience in every decision.
• Project Management: Ability to manage multiple initiatives simultaneously while meeting deadlines.
• Data Governance: Commitment to maintaining high data quality and compliance standards.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As the Senior Customer Logistics Analyst, you will:

• Progress into senior analytics roles, such as Supply‑Chain Analyst, Demand Planner, or Operations Manager.
• Gain exposure to global supply‑chain initiatives, including digital transformation projects and AI‑driven forecasting.
• Participate in leadership development programs, mentorship, and cross‑departmental rotations.
• Access continuous learning resources: online courses, certifications, and industry conferences.
• Take on project leadership roles that influence company‑wide strategy and operational excellence.
• Build a robust professional network across multiple regions and functions.

Work Environment & Company Culture

brighthush embraces a hybrid work model that balances remote flexibility with in‑person collaboration. Our culture is defined by:

• Inclusivity: A diverse workforce that values every voice.
• Innovation: A sandbox mentality where ideas are tested, iterated, and scaled.
• Transparency: Open communication channels from leadership to frontline teams.
• Well‑Being: Comprehensive wellness programs, mental health support, and flexible work arrangements.
• Community Impact: Corporate social responsibility initiatives that give back to local communities.
• Recognition & Celebration: Regular team celebrations, spot awards, and peer recognition programs.
• Learning Culture: Encouragement to experiment, learn from failures, and continuously improve.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to key metrics.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Remote work stipend and home‑office equipment allowance.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness incentives.
• Access to company‑wide wellness challenges and fitness memberships.

How to Apply

Ready to elevate your career and make a measurable impact? Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Logistics Analyst role at brighthush. Highlight specific achievements that demonstrate your analytical prowess, cross‑functional collaboration, and commitment to customer excellence.

We look forward to exploring how your expertise can help us set new standards in customer service excellence.

Join brighthush Today

At brighthush, we’re not just building products; we’re crafting experiences that resonate across cultures and continents. If you’re driven by data, passionate about customer satisfaction, and eager to thrive in a collaborative, forward‑thinking environment, we want to hear from you. Apply now and become part of a team that’s redefining the future of consumer goods.