Senior Customer Business Partner – Strategic Account Leadership & Omni‑Channel Growth Specialist – Accelerating Market Share, Innovation, and Sustainable Impact at brighthush

Welcome to brighthush – Where Everyday Innovation Meets Purpose

brighthush is more than a brand; it’s a century‑long promise of care that has touched the lives of millions across the globe. From the first diaper a parent reaches for to the last paper product that keeps a household running, our iconic offerings are woven into the fabric of daily routines worldwide. Our mission, Better Care for a Better World, is realized through relentless innovation, data‑driven insights, and a deep commitment to sustainability. We create products that protect, comfort, and empower millions, while continuously pushing the boundaries of what is possible in the consumer‑goods space.

Why This Role Matters

As a Senior Customer Business Partner, you will be the linchpin between brighthush’s strategic vision and the day‑to‑day execution that drives growth in one of our most dynamic retail partnerships. You will partner with cross‑functional teams—Category Management, Shopper Marketing, Finance, Digital, and Sales—to craft and deliver an omni‑channel joint business plan (JBP) that aligns with both brighthush’s financial goals and the evolving needs of our retail partner. Your insights, leadership, and execution will directly influence the success of our portfolio, the satisfaction of our customers, and the overall impact of brighthush’s mission.

Key Responsibilities

• Lead Cross‑Functional Collaboration: Orchestrate a unified team that brings Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement, and Sales together to develop and execute a cohesive omni‑channel JBP.
• Drive DPSM Excellence: Design and implement best‑in‑class Distribution, Pricing, Shelving, and Merchandising (DPSM) programs that support category growth and reinforce brighthush’s brand positioning.
• Insight‑Based Planning: Translate national plans into actionable insights and strategies that deliver share growth, market penetration, and customer loyalty.
• Performance Monitoring: Track key performance indicators, analyze business performance, and develop corrective actions to close gaps and achieve JBP targets.
• Process Optimization: Identify opportunities to streamline processes, eliminate redundancies, and focus on high‑impact activities that accelerate growth.
• Strategic Initiative Leadership: Champion future‑focused initiatives such as Line Reviews, Innovation Summits, and strategic priority projects that shape the next chapter of brighthush’s success.
• Relationship Management: Build and maintain strong, trust‑based relationships with retail partners, ensuring alignment on brand strategies, tactical execution, and mutual growth objectives.
• Financial Stewardship: Ensure that trade management, volume targets, and profitability objectives are met, while balancing risk and opportunity across the portfolio.
• Cross‑Functional Communication: Serve as the primary conduit for information between brighthush’s internal teams and external partners, ensuring clarity, transparency, and alignment.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum of 4 years of progressive, exempt experience in sales, business development, or customer management within a consumer‑goods environment.
• Proven expertise in customer, category, and trade management.
• Strong analytical skills with the ability to translate data into actionable strategies.
• Excellent communication skills—both written and verbal—across all levels of the organization.
• Demonstrated ability to lead cross‑functional teams and manage complex projects.

Preferred Qualifications & Desired Competencies

• Experience in the consumer‑goods industry, particularly with a major retail partner such as a national grocery chain.
• Track record of exceeding sales objectives and driving category growth.
• Deep knowledge of forecasting, supply‑chain dynamics, and shelf‑reset strategies.
• Advanced proficiency in Excel and PowerPoint for data analysis and presentation.
• Strategic mindset with a results‑oriented approach and strong business intuition.
• Exceptional problem‑solving skills, both analytical and creative.
• Strong leadership qualities: mentoring, networking, resource management, prioritization, and time management.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Commitment to ethical judgment, integrity, and inclusive collaboration.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Data Literacy: Proficiency in turning complex data sets into clear, actionable insights.
• Stakeholder Management: Building trust and influence across internal and external partners.
• Project Management: Delivering initiatives on time, within scope, and on budget.
• Change Agility: Leading teams through evolving market conditions and organizational shifts.
• Customer‑Centric Mindset: Prioritizing the needs and experiences of both retail partners and end consumers.

Career Growth & Learning Opportunities

At brighthush, your career is not just a job—it’s a journey of continuous learning, growth, and impact. As a Senior Customer Business Partner, you’ll enjoy:

• Clear Advancement Pathways: Structured progression to senior leadership roles, supported by mentorship programs and leadership development initiatives.
• Ongoing Learning & Development: Access to internal training, industry conferences, and cross‑functional workshops that sharpen your skills and broaden your perspective.
• Innovation Culture: Opportunities to contribute to product innovation, sustainability projects, and digital transformation initiatives.
• Global Exposure: Collaborate with teams across regions, gaining insights into diverse markets and consumer behaviors.
• Impactful Work: Your strategies will directly influence the lives of millions, reinforcing brighthush’s commitment to better care.

Work Environment & Culture at brighthush

brighthush thrives on a culture that values collaboration, transparency, and purpose. We offer a flexible work model that blends remote work with intentional in‑person collaboration, ensuring you can connect, grow, and innovate while maintaining the balance you value. Our teams celebrate diversity, champion inclusion, and empower each other to bring original thinking to the table. We believe that a supportive, inclusive environment fuels creativity and drives the kind of breakthrough results that set industry standards.

Compensation & Benefits

We believe that a comprehensive rewards package is essential to attract and retain top talent. While the base salary for this role ranges from $101,220 to $125,060 USD (depending on location, experience, and performance), you will also benefit from:

• Target bonus potential aligned with company and individual performance.
• 401(k) plan with company match and profit‑sharing opportunities.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote work options.
• Employee assistance programs and wellness initiatives.
• Relocation support for the selected candidate, if applicable.

How to Apply

If you are ready to bring your expertise, passion, and strategic vision to a company that is shaping the future of consumer goods, we encourage you to apply. Click the “Apply” button below to complete the online application. A member of our recruiting team will review your application and reach out if your profile aligns with our needs.

We are an equal‑opportunity employer committed to fostering an inclusive workforce that reflects the diversity of our global community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, age, or any other protected characteristic.