Senior Director of Global Client Success & Technical Support – Remote Visionary Leader Driving Data‑Driven Customer Experience, Change Management, AI‑Powered Solutions, and Scalable Growth for Enterprise‑Scale Clients

About brighthush – Pioneering the Future of Data‑Driven Customer Success

brighthush is at the forefront of the data solutions revolution, delivering advanced analytics, real‑time data pipelines, and AI‑powered insights that empower businesses worldwide to make smarter, faster decisions. Our portfolio spans industry‑specific data sets, predictive modeling, and syndication services that unlock hidden value for our clients across manufacturing, finance, healthcare, and retail. As a Great Place to Work® and a culture that thrives on curiosity, collaboration, and an unwavering focus on the client, we invite you to join a team where every voice is heard and every idea has the potential to shape the future of customer success.

In an era where data is the new currency, the demand for expert client service and technical support has never been higher. At brighthush, we are seeking a visionary leader to guide a high‑performing remote team, drive seamless implementation of complex data solutions, and champion continuous improvement across all touchpoints.

Why Join brighthush?

• Impact at Scale – Lead initiatives that touch thousands of customers worldwide, shaping the future of data‑driven success.
• Remote Flexibility – Work from anywhere in the United States with a fully distributed, high‑performing team.
• Growth & Development – Access to internal training, mentorship, and a clear career ladder that rewards initiative.
• Inclusive Culture – A diverse workforce that values every voice and perspective, fostering belonging and collaboration.
• Competitive Compensation – Base salary range of $102,000–$125,000, plus bonus, comprehensive benefits, and equity opportunities.

Key Responsibilities

As the Senior Director of Client Success & Technical Support, you will:

• Lead a remote client service team focused on manufacturing and other data‑rich industry verticals, ensuring delivery of core solutions and driving continuous process improvements.
• Own end‑to‑end implementation and change management for brighthush data solutions, coordinating with cross‑functional stakeholders to ensure flawless rollout.
• Manage multiple concurrent work streams, balancing resources, timelines, and shifting priorities with precision.
• Collaborate with virtual, geographically dispersed teams—including offshore and onshore partners—to guarantee that all change events and client deliverables are on schedule and meet quality standards.
• Diagnose and resolve technical issues, escalating to engineering or product teams as needed, and provide clear, timely status updates to end‑users.
• Proactively engage with the client‑facing team to gather feedback, identify pain points, and refine workflows for greater efficiency.
• Integrate external data sources for clients, ensuring data integrity, security, and compliance with industry regulations.
• Oversee global extract and brighthush integration support, maintaining high availability and performance.
• Leverage AI assets to enhance accuracy, accelerate deliverables, and support client initiatives.
• Develop and maintain a comprehensive knowledge base, best‑practice guides, and training materials for both internal teams and clients.
• Champion a culture of continuous improvement by instituting metrics, dashboards, and regular retrospectives to measure success and identify opportunities.
• Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in data‑driven customer success.

Essential Qualifications

• Minimum 5 years of experience managing syndicated data and operational systems in a client‑service or technical support capacity.
• Proven leadership experience with a track record of building and scaling high‑performing remote teams.
• Strong interpersonal and presentation skills, with the ability to translate complex technical concepts to non‑technical audiences.
• Exceptional project management and process improvement expertise, capable of juggling multiple projects simultaneously.
• Self‑starter mindset with a strong sense of urgency, resilience, and creative problem‑solving abilities.
• Demonstrated ability to build rapport across functions and hierarchical levels.
• Bachelor’s degree in a related field required; advanced degree (MBA, MS, PhD) considered a plus.
• Experience with data integration tools, ETL processes, and analytics platforms such as brighthush, brighthush, or similar.
• Strong understanding of data privacy regulations (GDPR, CCPA, etc.) and best practices for data security.

Preferred Qualifications

• Experience in the manufacturing sector or other data‑rich industries.
• Familiarity with AI‑driven analytics platforms and data integration tools.
• Background in change management frameworks (e.g., brighthush, ADKAR).
• Experience leading global, cross‑border teams.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.).
• Certifications in project management (PMP, Prince2) or data science (brighthush, brighthush, etc.).

Core Skills & Competencies

• Strategic Thinking – Ability to align client service initiatives with business objectives.
• Technical Acumen – Deep understanding of data pipelines, ETL processes, and analytics platforms.
• Communication – Clear, concise, and persuasive communication across all levels.
• Collaboration – Proven ability to work effectively with engineering, product, sales, and operations.
• Change Leadership – Skilled at guiding teams through transformation and adoption.
• Customer‑Centric Mindset – Passion for delivering exceptional client experiences.
• Data‑Driven Decision Making – Use metrics to inform strategy and measure success.
• Adaptability – Thrive in a fast‑moving, evolving environment with shifting priorities.
• Mentorship – Commitment to developing junior leaders and fostering a culture of continuous learning.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As Senior Director, you will:

• Progress to Vice President of Client Success or Head of Technical Services, influencing company‑wide strategy.
• Take ownership of new product launches, shaping the roadmap from concept to market.
• Participate in executive leadership meetings, contributing insights that drive business growth.
• Access continuous learning programs, including certifications in data science, AI, and project management.
• Mentor junior leaders, building a legacy of high‑performance teams.
• Lead cross‑functional initiatives that span product, engineering, and sales, expanding your influence across the organization.
• Earn equity and profit‑sharing opportunities as you help scale the company’s global footprint.

Work Environment & Culture at brighthush

Our culture is defined by the following behaviors, which we expect every team member to embody:

• Stay Curious – Constantly seek knowledge and ask bold questions.
• Seek Clarity – Turn complexity into actionable insight.
• Own the Outcome – Take responsibility for decisions and results.
• Center on the Client – Deliver relentless value to our customers.
• Be a Challenger – Push boundaries and refuse complacency.
• Champion Inclusivity – Build trust through empathy, respect, and integrity.
• Commit to Each Other – Foster a supportive environment where everyone thrives.

Our remote‑first model means you’ll collaborate with talented professionals across time zones, supported by state‑of‑the‑art communication tools and a culture that values work‑life balance. We provide virtual team‑building activities, quarterly all‑hands meetings, and a robust digital collaboration platform that keeps everyone connected and engaged.

Compensation & Benefits

• Base Salary – $102,000 to $125,000 annually, commensurate with experience.
• Bonus & Incentives – Eligible for performance‑based bonus programs tied to team and company metrics.
• Equity & Profit‑Sharing – Opportunity to earn company equity and participate in profit‑sharing plans.
• Health & Wellness – Comprehensive medical, dental, and vision coverage, including mental health resources.
• Retirement Planning – 401(k) with company match up to 6%.
• Paid Time Off – Generous vacation, sick leave, and personal days, plus paid holidays.
• Professional Development – Reimbursement for certifications, conferences, and courses.
• Flexible Work Arrangements – Fully remote with optional co‑working spaces and stipend for home‑office setup.
• Employee Recognition – Regular awards, shout‑outs, and peer‑to‑peer recognition programs.
• Wellness Programs – Access to virtual fitness classes, meditation sessions, and wellness stipends.

How to Apply

Ready to lead the next wave of client service excellence at brighthush? Submit your application through our careers portal or contact our recruiting team directly. We are committed to a fair and inclusive hiring process and encourage candidates from all backgrounds to apply.

We look forward to discovering how your vision and expertise can help us continue to set the standard for data‑driven customer success.