Senior Customer Care Advocate – Dental Insurance & Claims Support Specialist – Hybrid & Remote Opportunities with brighthush

About brighthush

brighthush isn’t just a dental insurance provider; it’s a movement that is redefining how families experience oral health. With a legacy of innovation, a commitment to quality, and a passion for empowering our customers, brighthush has become a trusted partner for millions of families across the country. Our mission is simple: to make dental health accessible, affordable, and hassle‑free for everyone. Whether you’re a member seeking help with a claim or a provider looking to streamline your workflow, we’re here to deliver solutions that exceed expectations.

Why Join brighthush?

Working at brighthush means becoming part of a culture that values collaboration, empathy, and continuous learning. We believe that every interaction is an opportunity to build trust and create lasting relationships. As a Senior Customer Care Advocate, you’ll be at the frontline of that experience, turning challenges into moments of delight for our customers and partners. You’ll also have the chance to shape the future of dental care by influencing product development, process improvements, and customer‑centric strategies.

Key Responsibilities

• Customer Interaction: Respond to inbound inquiries via phone, email, and chat, providing clear, concise, and compassionate assistance to members and dental providers.
• Claims & Coverage Support: Resolve questions related to dental coverage, claim status, benefit eligibility, and policy provisions with accuracy and speed.
• Multi‑System Navigation: Efficiently access and manage multiple electronic platforms—including Salesforce, Microsoft Office Suite, and proprietary brighthush tools—to deliver integrated solutions.
• Transaction Processing: Execute policy modifications, updates, and referrals in a timely manner while maintaining meticulous records.
• Relationship Building: Strengthen the bond between customers and brighthush by employing active listening, empathy, and proactive communication.
• Quality Assurance: Adhere to company standards, policies, and procedures, ensuring every interaction reflects brighthush’s commitment to excellence.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to process enhancements that elevate the customer experience.
• Team Collaboration: Work closely with cross‑functional teams—claims, underwriting, provider relations, and product development—to resolve complex issues and drive customer‑centric initiatives.
• Data Analysis: Review call metrics, identify trends, and recommend actionable improvements to enhance service quality and operational efficiency.
• Mentorship: Coach and support junior team members, fostering a culture of learning and high performance.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year experience in a remote call‑center or customer service environment.
• Reliable high‑speed wired Ethernet connection (≥100 Mbps download, ≥20 Mbps upload). Wi‑Fi is not acceptable for this role.
• Proficiency in navigating multiple computer monitors and applications simultaneously (Salesforce, Word, Excel, Outlook).
• Strong verbal and written communication skills, with a focus on clarity, empathy, and professionalism.
• Ability to work flexible shifts, including evenings and weekends, to meet business needs.
• Basic understanding of dental insurance terminology and claim processes.

Preferred Qualifications

• 2+ years of experience in a call‑center or customer service role, preferably within the insurance or healthcare sector.
• Hands‑on experience with dental insurance products, claims processing, or a dental office environment.
• Advanced keyboard proficiency and the ability to type efficiently under pressure.
• Prior exposure to Salesforce or similar CRM platforms.
• Demonstrated ability to handle complex customer inquiries with composure and confidence.
• Experience in coaching or mentoring junior staff.
• Knowledge of HIPAA regulations and data privacy best practices.

Core Skills & Competencies

• Active Listening: Capture customer intent, ask clarifying questions, and confirm understanding before proceeding.
• Problem Solving: Analyze issues, identify root causes, and propose effective solutions that align with policy guidelines.
• Time Management: Prioritize tasks, meet response time targets, and manage multiple concurrent cases.
• Adaptability: Thrive in a fast‑paced environment, adjust to new tools, and embrace change.
• Team Collaboration: Work closely with cross‑functional teams—claims, underwriting, and provider relations—to resolve complex issues.
• Customer‑Centric Mindset: Place the customer at the heart of every decision, ensuring a positive experience.
• Data Literacy: Interpret call metrics, generate reports, and use insights to drive continuous improvement.
• Professionalism: Maintain composure, confidentiality, and a positive attitude in all interactions.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. Whether you’re looking to deepen your expertise in dental insurance, transition into a supervisory role, or explore new career paths within the organization, we provide the resources and mentorship to help you succeed.

• Structured onboarding program with 8 weeks of in‑person training.
• Monthly in‑office engagement days to foster community and knowledge sharing.
• Access to e‑learning modules, certifications, and industry conferences.
• Clear career ladder with defined milestones and performance metrics.
• Opportunities to lead projects, mentor new hires, and influence process improvements.
• Cross‑departmental shadowing to broaden skill sets and career perspectives.
• Annual performance reviews with personalized development plans.

Work Environment & Culture

brighthush blends the flexibility of remote work with the camaraderie of an in‑person team. Our hybrid model allows you to work from home while still enjoying the benefits of face‑to‑face collaboration during scheduled engagement days. We celebrate diversity, encourage open dialogue, and reward innovation. Our core values—Integrity, Innovation, Impact, and Inclusion—guide everything we do, from daily interactions to long‑term strategy.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee recognition events and team‑building activities.
• Technology stipend for home‑office setup.
• Access to a company‑wide learning platform with courses in customer service, leadership, and industry knowledge.

How to Apply

Ready to make a difference in people’s dental health journeys? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us continue to deliver world‑class service.

Apply to brighthush Today

We’re Looking Forward to Hearing From You!

At brighthush, every customer interaction is an opportunity to build trust, solve problems, and create lasting value. If you’re driven by empathy, thrive in a dynamic environment, and want to grow your career while making a real impact, we encourage you to apply. Join us in shaping the future of dental care—one conversation at a time.