Senior Customer Contract Manager – Global Clinical Trial Success Champion & Strategic Budgeting & Revenue Optimization Specialist – Life Sciences – brighthush
About brighthush
brighthush is a trailblazer in the life‑sciences ecosystem, orchestrating a seamless, end‑to‑end journey that propels breakthrough therapies from laboratory discovery to global market launch. With a presence in more than 70,000 clinical sites and a portfolio that spans over 200 pivotal studies, we empower pharmaceutical, biotechnology, and medical device partners to navigate the complexities of clinical development, anticipate regulatory shifts, and accelerate the delivery of life‑changing medicines. Our culture is rooted in collaboration, agility, and an unwavering focus on customer success, encapsulated in our guiding mantra: “Driven to Deliver.” This ethos inspires every team member to show up, solve problems, and create tangible, measurable impact on patients’ lives.
Why Join brighthush?
At brighthush, we believe that the best work is done by people who feel valued, challenged, and empowered. When you join our team, you’ll experience a unique blend of professional growth, inclusive culture, and meaningful impact. Here’s what sets us apart:
- Career Growth & Development: We invest heavily in our people. From structured onboarding to continuous learning programs, you’ll have access to industry‑leading training, mentorship, and clear pathways to advance into senior leadership roles.
- Inclusive & Authentic Culture: Diversity is not a buzzword—it’s a core value. We celebrate individuality, encourage authentic voices, and foster an environment where every employee feels respected and empowered.
- Impactful Work: Your contributions will directly influence the success of life‑changing therapies. By ensuring contracts are executed flawlessly, you help bring critical medicines to patients faster and more efficiently.
- Global Collaboration: Work with cross‑functional teams across the U.S., Europe, and Asia, gaining exposure to a wide range of therapeutic areas and business functions.
- Competitive Compensation & Benefits: We offer a comprehensive package that includes health, dental, vision, 401(k) match, stock purchase plans, performance bonuses, and generous paid time off.
Role Overview
As a Senior Customer Contract Manager at brighthush, you will own and manage complex contract and change‑order processes for our expansive clinical research portfolio. You will collaborate closely with Project Leads, Business Development, and our customers to deliver high‑quality, on‑time contracts that meet revenue targets and uphold our commitment to customer satisfaction. Your role is pivotal in translating strategic objectives into operational excellence, ensuring that every contract not only meets legal and regulatory standards but also aligns with the financial goals of both brighthush and our clients.
Key Responsibilities
- Contract Lifecycle Ownership: Lead the end‑to‑end contract process, ensuring timely delivery and execution that aligns with standard cycle times and scope of work. This includes drafting, reviewing, negotiating, and finalizing agreements while maintaining a meticulous audit trail.
- Budget & Proposal Management: Negotiate, prepare, and validate contracts, budgets, and related documents for complex clinical trials. Provide clear commentary to Project Managers and customers to support overall budget value and financial transparency.
- Revenue & Target Management: Drive quarterly revenue targets through proactive workload management, prioritization, and strategic planning. Monitor key performance indicators and adjust processes to meet or exceed financial objectives.
- Customer Relationship Building: Serve as the primary point of contact for assigned customers, cultivating strong, trust‑based relationships and ensuring alignment on contract terms, deliverables, and expectations.
- Data & System Management: Maintain accurate, up‑to‑date records in the Customer Relationship Management (CRM) system and Contract Management System (CMS) following Global Deal and Contracts Management (GDCM) processes. Ensure data integrity and compliance with internal controls.
- Quality Assurance: Evaluate contracts for completeness and accuracy, ensuring adherence to departmental guidelines and delivering a high‑quality final product that meets regulatory and internal standards.
- Process Improvement: Identify opportunities to streamline the change‑order process and propose continuous improvement initiatives that enhance efficiency, reduce cycle times, and increase customer satisfaction.
- Mentorship & Team Support: Provide training, support, and quality control oversight to Contract Analysts and junior team members, fostering a culture of learning and excellence.
- Travel & Flexibility: Minimal travel (up to 25%) may be required. Demonstrate flexibility by adjusting priorities to meet dynamic organizational needs and client demands.
- Additional Duties: Perform any other related tasks as assigned, ensuring that the contract function remains agile and responsive to evolving business needs.
Essential Qualifications
- Education: BA/BS in Business Administration, Finance, or a related field.
- Experience: 4–7 years in budgeting, finance, proposal development, or contract management within a clinical research or pharmaceutical environment.
- Customer‑Centric Mindset: Proven ability to build and maintain strong client relationships, with a track record of delivering exceptional service.
- Analytical & Detail‑Oriented: Strong problem‑solving skills, meticulous attention to detail, and the ability to manage multiple tasks simultaneously.
- Technical Proficiency: Advanced knowledge of Microsoft Excel, Word, and costing models; ability to prepare and interpret budgets and financial forecasts.
- Communication: Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex information clearly to diverse audiences.
- Team Player: Ability to work effectively in a collaborative, cross‑functional environment, fostering teamwork and shared success.
- Adaptability: Positive attitude toward new and unconventional assignments; thrives under pressure and changing priorities.
Preferred Qualifications
- Experience with GDCM or similar global contract management frameworks.
- Knowledge of clinical trial proposal processes and budget management.
- Familiarity with regulatory requirements and compliance standards in the life sciences sector.
- Previous experience in a senior contract management role within a global organization.
Skills & Competencies
- Strategic Thinking & Execution
- Stakeholder Management
- Negotiation & Influence
- Process Optimization
- Data Analysis & Reporting
- Project Management
- Risk Identification & Mitigation
- Change Management
Career Growth & Learning Opportunities
At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:
- Mentorship programs with senior leaders who guide your professional development.
- Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
- Industry conferences, webinars, and certifications that keep you at the forefront of contract and financial best practices.
- Internal mobility programs that allow you to explore roles in finance, operations, or business development, ensuring a dynamic and fulfilling career path.
Work Environment & Culture
Our office culture blends professionalism with camaraderie. You’ll work in a modern, collaborative environment that encourages open communication, innovation, and work‑life balance. We celebrate achievements through peer recognition programs and foster a culture where every voice is heard. At brighthush, we believe that a supportive, inclusive workplace fuels creativity and drives the kind of impact that changes lives.
Compensation & Benefits
While specific compensation will be tailored to your experience and qualifications, the base salary range for this role is $79,800 – $139,600. In addition to base pay, you’ll be eligible for:
- Performance‑based bonuses and commissions tied to revenue and contract milestones.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match to support your long‑term financial goals.
- Employee Stock Purchase Plan, giving you the opportunity to invest in the company’s future.
- Flexible paid time off (PTO) and sick leave to maintain a healthy work‑life balance.
- Potential company car or car allowance for travel to client sites.
- Professional development budget to fund courses, certifications, and conferences.
Physical & Work Requirements
- Occasional movement within the office to access filing cabinets and equipment.
- Ability to maintain a stationary position for prolonged periods while working at a computer.
- Capacity to lift, carry, or move light to medium‑weight items (10–35 lbs).
- Proficiency in operating computers, scanners, phones, and printers.
- Strong written and verbal communication skills to interact with internal teams and external clients.
Location & Eligibility
This position is open to U.S. residents only. The role is exempt under the Fair Labor Standards Act (FLSA). Remote work options may be available based on business needs and candidate qualifications.
brighthush’s Impact
brighthush has played a pivotal role in the development of 94% of all novel FDA‑approved drugs and 95% of EMA‑authorized products. Our work spans over 200 studies across 73,000 sites and 675,000+ trial patients. By joining brighthush, you become part of a team that is shaping the future of healthcare and delivering life‑changing therapies to patients worldwide.
Ready to Make a Difference?
If you are a self‑motivated, customer‑centric professional with a passion for contract excellence and revenue optimization, we want to hear from you. Bring your expertise to brighthush and help us continue to deliver on our promise of accelerating patient progress. Your strategic vision, analytical rigor, and collaborative spirit will be instrumental in driving success for our clients and our organization.