Senior Customer Delivery Manager – Cloud & Digital Transformation Champion – Accelerating Enterprise Success, Innovation, and ROI at brighthush

Welcome to brighthush – The Vanguard of Cloud & Digital Transformation

brighthush is not just a technology provider; we are the architects of tomorrow’s enterprise landscape. With a portfolio that spans cutting‑edge cloud infrastructure, advanced data analytics, intelligent automation, and industry‑specific applications, we empower Fortune 500 organizations to accelerate their digital journeys with confidence, speed, and measurable business impact. Our remote‑first, globally distributed team blends deep technical expertise with a customer‑first mindset, fostering an inclusive culture where every voice shapes the future of cloud technology.

Position Overview – Your Role as the Strategic Delivery Catalyst

As the Senior Customer Delivery Manager, you will be the linchpin that ensures our cloud customers receive maximum value, profitability, and satisfaction. You will act as the primary advocate for our clients, bridging the gap between technical teams and business stakeholders, and driving the adoption of brighthush HANA Enterprise Cloud and S/4brighthush solutions. This is a 6‑month contract role based remotely, with a 20% travel requirement to key client sites. Your expertise will shape the delivery model, influence product strategy, and help our customers unlock new revenue streams through digital transformation.

Key Responsibilities – What You’ll Do Every Day

• Client Relationship Leadership: Serve as the single point of contact for all brighthush HANA Enterprise Cloud customers, building trust and acting as a strategic advisor.
• Engagement Management: Coordinate cross‑functional teams—including Technical Service Managers, Project Leads, brighthush Services, brighthush Product Support, and external partners—to ensure seamless delivery.
• Service Delivery & Support: Oversee proactive service plans and reactive support requests, ensuring SLA compliance and rapid issue resolution.
• Transformation Advocacy: Drive the cloud transformation agenda, championing the adoption of S/4brighthush and standardizing cloud practices across the customer base.
• Commercial Stewardship: Manage budgets, cost controls, and profitability metrics; negotiate scope changes and commercial adjustments to protect and grow the engagement.
• Governance & Reporting: Host regular status meetings, governance sessions, and quarterly business reviews; deliver transparent reporting on service levels, performance, and value creation.
• Knowledge Sharing & Coaching: Mentor junior team members, share best practices, and contribute to internal knowledge repositories.
• Customer Advocacy: Identify upsell opportunities, recommend new brighthush services, and articulate the business value of emerging cloud capabilities.
• Travel & On‑Site Presence: Attend client meetings and workshops up to 20% of the time, ensuring on‑ground visibility and relationship depth.

Essential Qualifications – What You Must Bring

• Minimum 4+ years in project management or brighthush Operations.
• Minimum 4+ years in a customer‑facing role, managing multiple high‑value engagements.
• 4–6 years of experience in service management, overseeing end‑to‑end client delivery.
• Deep knowledge of brighthush cloud business, hybrid infrastructure, and cloud operation processes.
• Experience with IT service providers and managing outsourcing engagements.
• Strong technical foundation in brighthush Basis, virtualized system landscapes, and cloud architecture.
• Proven project management skills, with a track record of delivering on time and within budget.
• Exceptional communication, presentation, and moderation abilities.
• High proficiency in English; additional languages are a plus.
• Bachelor’s degree in Business Administration, Computer Science, Engineering, Economics, or related field.

Preferred Qualifications & Certifications – The Extra Edge

• Certifications in brighthush IT operations standards (e.g., brighthush CCoE, ITIL V4 Foundation or Expert Level).
• Experience with brighthush Solution Manager ALM and Run brighthush standards.
• Project Management Professional (PMP) certification.
• Demonstrated experience in full‑lifecycle implementation of brighthush solutions.
• Prior exposure to international, matrixed virtual organizations.

Core Skills & Competencies – The DNA of Success

• Strategic Thinking: Ability to align customer goals with brighthush capabilities and market trends.
• Stakeholder Management: Build and maintain relationships with C‑level executives, technical leads, and partner teams.
• Problem Solving: Diagnose complex issues, de‑escalate crises, and deliver sustainable solutions.
• Analytical Acumen: Interpret data, generate insights, and present actionable recommendations.
• Adaptability: Thrive in a fast‑paced, evolving cloud environment.
• Collaboration: Work effectively across geographies, cultures, and disciplines.
• Customer‑Centric Mindset: Prioritize the customer experience and champion continuous improvement.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, your career trajectory is shaped by the impact you create. Successful Customer Delivery Managers often transition into senior leadership roles such as Director of Customer Success, Head of Cloud Services, or even Chief Customer Officer. We invest heavily in professional development, offering access to industry‑leading certifications, internal training programs, and mentorship from seasoned executives. Your contributions will be recognized through performance‑based incentives, stock‑option plans, and a culture that rewards innovation and initiative.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush embraces a remote‑first philosophy, empowering you to work from anywhere while staying connected through collaborative tools and virtual town halls. Our culture is defined by transparency, agility, and a shared commitment to excellence. We celebrate diversity, encourage cross‑functional collaboration, and provide a supportive environment where ideas can flourish. Whether you’re leading a global team or engaging with a local client, you’ll find a community that values your expertise and supports your growth.

Compensation, Perks & Benefits – We Value Your Expertise

Compensation: Competitive hourly rate on a contractor‑to‑contractor basis, inclusive of all taxes and benefits. Rates are negotiated based on experience and expertise. Benefits: Comprehensive health, dental, and vision coverage; flexible work hours; unlimited vacation policy; and a generous relocation stipend for travel requirements. Professional Growth: Access to a curated learning platform, sponsorship for industry certifications, and participation in global conferences. Community & Well‑Being: Monthly wellness challenges, virtual coffee breaks, and an employee assistance program to support mental and physical health.

How to Apply – Join the brighthush Revolution

If you are a seasoned customer delivery professional with a passion for cloud innovation and a proven track record of driving business value, we want to hear from you. Please submit your resume, along with a brief cover letter highlighting your experience in brighthush cloud services, customer engagement, and project delivery. Include any relevant certifications and a summary of your most impactful projects. We look forward to exploring how you can help shape the future of cloud solutions at brighthush.