Senior Customer Delivery Manager – Project Management Office & High‑Risk Project Lead – Remote (Georgia/Texas) – brighthush

About brighthush

brighthush is a global technology powerhouse that redefines how businesses harness digital innovation. With a portfolio that spans cutting‑edge hardware, cloud services, and enterprise solutions, we empower organizations worldwide to transform their operations, enhance customer experiences, and accelerate growth. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. At brighthush, every team member is invited to challenge the status quo, share bold ideas, and drive meaningful impact.

Why Join brighthush?

As a leading player in the Information Technology sector, brighthush offers a dynamic environment where your expertise can shape the future of technology. We champion diversity, foster continuous learning, and reward innovation. Whether you’re a seasoned project manager or a visionary leader, you’ll find opportunities to grow, collaborate across disciplines, and make a tangible difference for our clients and communities.

Position Overview

The Senior Customer Delivery Manager – Project Management Office & High‑Risk Project Lead will serve as the linchpin between our clients, cross‑functional teams, and executive leadership. This role demands a blend of strategic vision, meticulous execution, and exceptional stakeholder communication. You will oversee the delivery of complex, high‑impact projects, ensuring they meet scope, schedule, and quality objectives while aligning with our clients’ business goals.

Key Responsibilities

• Strategic Service Delivery Leadership: Design, implement, and continuously improve service delivery frameworks that align with ITIL/ITSM best practices and our clients’ evolving needs.
• High‑Risk Project Oversight: Identify, assess, and mitigate risks across multiple concurrent projects, ensuring timely resolution and minimal impact on deliverables.
• Cross‑Functional Team Management: Lead diverse teams—including engineering, operations, finance, and customer support—to achieve project milestones and deliver exceptional value.
• Stakeholder Engagement: Serve as the primary point of contact for senior client executives, translating technical requirements into business outcomes and maintaining transparent communication.
• Performance Metrics & Reporting: Develop and monitor KPIs, dashboards, and status reports that provide actionable insights to stakeholders and drive continuous improvement.
• Process Optimization: Champion lean and agile methodologies, driving process efficiencies that reduce cycle time and increase customer satisfaction.
• Change Management: Guide clients through organizational change, ensuring smooth adoption of new systems, processes, and technologies.
• Budget & Resource Management: Oversee project budgets, forecast expenditures, and allocate resources to maximize ROI.
• Mentorship & Talent Development: Coach junior project managers and team members, fostering a culture of learning and professional growth.
• Compliance & Governance: Ensure all projects adhere to regulatory standards, internal policies, and industry best practices.

Essential Qualifications

• Four‑year bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline.
• Minimum of 7 years of progressive experience in ITIL/ITSM, business operations, customer support, or a related field.
• Proven track record of managing high‑risk, multi‑disciplinary projects with complex stakeholder landscapes.
• Strong understanding of project management frameworks (PMI, PRINCE2, Agile, Scrum).
• Exceptional communication skills—both written and verbal—across all organizational levels.
• Demonstrated ability to influence and negotiate with senior executives.
• Proficiency in project management tools (e.g., Jira, MS Project, Smartsheet) and data visualization platforms (e.g., Power BI, Tableau).
• Experience in budgeting, forecasting, and financial analysis for large‑scale initiatives.
• Fluency in English; additional language skills are a plus.

Preferred Qualifications

• Master’s degree or MBA in a relevant field.
• ITIL Foundation or Advanced certification.
• Experience in the technology services industry, particularly with enterprise hardware or cloud solutions.
• Background in change management or organizational development.
• Knowledge of compliance standards such as ISO 27001, SOC 2, or GDPR.
• Prior experience leading remote or distributed teams.

Key Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable project plans.
• Risk Management: Proactive identification and mitigation of project risks.
• Leadership & Influence: Inspiring teams, building consensus, and driving results.
• Analytical Acumen: Data‑driven decision making and performance measurement.
• Customer‑Centric Mindset: Delivering solutions that exceed client expectations.
• Adaptability: Thriving in fast‑paced, evolving environments.
• Collaboration: Building strong relationships across functional boundaries.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem:

• Access to internal and external training programs, certifications, and workshops.
• Mentorship from senior leaders and industry experts.
• Opportunities to lead cross‑regional initiatives and global projects.
• Clear promotion pathways from Senior Manager to Director and beyond.
• Participation in innovation labs, hackathons, and product development cycles.

Work Environment & Culture

We believe that a vibrant, inclusive workplace fuels creativity and performance. At brighthush, you’ll experience:

• Flexible remote work options with a focus on work‑life balance.
• A collaborative culture that values diverse perspectives.
• Regular town‑hall meetings, hack days, and team‑building events.
• Commitment to sustainability and corporate social responsibility.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive salary range of USD 93,400 – 143,800 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Generous paid time off (PTO) and flexible vacation policies.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Parental leave policies that support new parents.
• Employee stock purchase plan and equity options.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget and tuition reimbursement.
• Annual performance bonuses and incentive programs.

How to Apply

Ready to take the next step in your career and join a team that’s shaping the future of technology? Click the link below to submit your application and become part of the brighthush family.

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Conclusion

As a Senior Customer Delivery Manager at brighthush, you’ll be at the forefront of delivering transformative solutions to our global clientele. Your strategic vision, operational excellence, and collaborative spirit will drive success across high‑impact projects and elevate our service delivery standards. If you’re passionate about technology, thrive in a fast‑paced environment, and are ready to lead with purpose, we invite you to apply today and help us illuminate the future of digital innovation.