Senior Manager, AI Solutions Architecture & Customer Success – Leading Enterprise AI Integration, Cloud Innovation, and Customer‑Centric Program Leadership

About brighthush

brighthush is a trailblazing technology leader that empowers businesses to unlock the full potential of artificial intelligence, cloud computing, and data-driven decision making. With a global footprint spanning multiple industries—from finance and healthcare to retail and telecommunications—brighthush delivers AI‑powered platforms that seamlessly connect people, systems, and data. Our mission is to help organizations work smarter, create more meaningful interactions, and drive sustainable growth through cutting‑edge technology.

At brighthush, we believe that technology is most powerful when it is human‑centric. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We invest heavily in our people, offering a dynamic work environment where innovation thrives and career paths are limitless.

Role Overview

We are seeking an experienced Senior Manager, AI Solutions Architecture & Customer Success to lead a high‑performing team of architects and engineers. In this role, you will be the strategic bridge between our customers and the technical teams that deliver world‑class AI solutions. You will own the end‑to‑end customer engagement lifecycle, from initial discovery to solution design, implementation, and ongoing optimization.

As a senior leader at brighthush, you will shape the future of AI integration across enterprise platforms, influence product strategy, and drive measurable business outcomes for our clients. Your deep technical expertise, combined with a passion for customer advocacy, will ensure that our solutions not only meet but exceed client expectations.

Key Responsibilities

• Lead and Mentor a Team of AI Architects: Build, coach, and inspire a diverse group of senior technical professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Architect Enterprise‑Scale AI Solutions: Design end‑to‑end AI architectures that integrate seamlessly with cloud, data, and API ecosystems, ensuring scalability, security, and performance.
• Drive Customer Engagements: Own the full engagement lifecycle—conduct discovery workshops, define success metrics, develop solution roadmaps, and oversee delivery to achieve high customer satisfaction.
• Collaborate with Product & Engineering: Provide actionable feedback on product roadmaps, feature prioritization, and technical feasibility to align solutions with market needs.
• Champion Innovation: Stay ahead of AI trends, evaluate emerging technologies, and propose innovative use cases that deliver tangible business value.
• Ensure Quality & Compliance: Implement best practices for data governance, security, and regulatory compliance across all AI deployments.
• Manage Stakeholder Relationships: Build strong relationships with C‑suite executives, technical leads, and partner organizations to secure buy‑in and drive adoption.
• Measure & Report Impact: Define KPIs, track performance, and present insights to both internal teams and clients, demonstrating ROI and continuous improvement.

Essential Qualifications

• 10+ Years of Enterprise Technology Experience: Proven track record in AI, cloud architecture, automation, data engineering, or related fields.
• Leadership Experience: Demonstrated success leading senior technical teams, managing complex projects, and delivering high‑impact solutions.
• Technical Depth: Hands‑on expertise in cloud platforms (AWS, Azure, GCP), AI/ML frameworks (TensorFlow, PyTorch), data pipelines, APIs, and integration patterns.
• Customer‑Facing Program Leadership: Experience managing large‑scale customer engagements, from requirement gathering to post‑go‑live support.
• Educational Background: Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, Business, or a related discipline.
• Strong Communication Skills: Ability to articulate complex technical concepts to both technical and non‑technical audiences.
• Strategic Thinking: Capacity to translate business objectives into actionable technical roadmaps.
• Problem‑Solving Mindset: Proactive approach to identifying challenges and delivering innovative solutions.

Preferred Qualifications

• Master’s degree or advanced certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional ML Engineer).
• Experience with brighthush Cloud Platform or similar AI‑enabled cloud ecosystems.
• Knowledge of industry‑specific regulations (HIPAA, GDPR, PCI‑DSS) and data privacy best practices.
• Prior experience in a SaaS or subscription‑based business model.
• Track record of publishing technical whitepapers, speaking at conferences, or contributing to open‑source projects.

Skills & Competencies

• Technical Proficiency: Cloud architecture, AI/ML model deployment, data engineering, API design, and integration.
• Project Management: Agile/Scrum, Kanban, and traditional waterfall methodologies.
• Customer Success: Relationship building, stakeholder management, and service delivery excellence.
• Analytical Thinking: Data‑driven decision making, performance analysis, and ROI evaluation.
• Leadership & Coaching: Talent development, mentorship, and team motivation.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Adaptability: Ability to thrive in a fast‑paced, evolving technology landscape.

Career Growth & Learning Opportunities

• Pathway to Director of AI Solutions or Chief AI Architect roles.
• Access to advanced training in emerging AI technologies, cloud certifications, and leadership development programs.
• Opportunity to influence product strategy and roadmap at a global scale.
• Participation in cross‑functional initiatives, such as AI ethics committees and innovation labs.
• Regular knowledge sharing sessions with industry experts and thought leaders.

Work Environment & Company Culture

• Fully remote, with flexible work hours to support work‑life balance.
• Collaborative, inclusive culture that values diverse perspectives.
• Transparent communication channels and open feedback loops.
• Commitment to employee well‑being through wellness programs and mental health resources.
• Annual hackathons, innovation challenges, and community outreach initiatives.

Compensation & Benefits

• Competitive Salary: USD 134,300 – 236,100 per year, commensurate with experience and qualifications.
• 401(k) Matching: Up to 5% company match.
• Generous Paid Time Off: 20+ days of vacation, sick leave, and personal days.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company contributions.
• Professional Development: Annual budget for conferences, courses, and certifications.
• Employee Stock Purchase Plan: Opportunity to own a piece of brighthush.
• Remote Work Stipend: Monthly allowance for home office setup.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking organization that is redefining how businesses harness AI and cloud technology. You will work alongside passionate professionals who are committed to delivering transformative solutions that make a real difference. Your expertise will shape the future of AI integration, and your leadership will drive customer success at scale.

We value curiosity, resilience, and a collaborative spirit. If you are ready to take on a challenging role that blends technical mastery with strategic vision, we invite you to apply and become a key driver of innovation at brighthush.

How to Apply

Ready to make an impact? Click the link below to submit your application and join the brighthush team.