Senior Customer Delivery Specialist – Enterprise Payments & Onboarding Lead – Driving Customer Success & Integration Excellence at brighthush
Introduction
At brighthush, we are redefining the way businesses connect, transact, and thrive in a digital-first world. With a legacy that spans over four decades, brighthush has become a trusted partner for some of the most recognizable brands across the globe. Our mission is simple yet powerful: to empower companies to create unforgettable experiences for their customers by delivering seamless, secure, and scalable payment solutions.
We are currently seeking a seasoned Senior Customer Delivery Specialist to join our dynamic Customer Delivery team. In this role, you will be the linchpin that ensures our enterprise customers receive world‑class onboarding, integration, and ongoing support. If you thrive in a fast‑paced, collaborative environment and are passionate about turning complex payment workflows into intuitive, customer‑centric solutions, we want to hear from you.
Key Responsibilities
- Primary Customer Advocate: Serve as the main point of contact for high‑value customers, bridging the gap between Risk, Compliance, Product, Engineering, Customer Support, and Partner Success teams.
- Project Leadership: Own the full lifecycle of customer onboarding projects—kickoff, requirement gathering, integration design, testing, and go‑live—ensuring alignment with customer objectives and internal standards.
- Training & Enablement: Deliver comprehensive training sessions to partners and customers on platform functionality, reporting tools, API integration flows, and merchant lifecycle processes.
- Customer Success Handoff: Build long‑term trust with customers, guiding them to a smooth transition to the Customer Success team once the solution is live.
- Operational Excellence: Coordinate ticket resolution, monitor SLA compliance, and proactively identify and mitigate risks that could impact customer satisfaction.
- Process Improvement: Contribute to the development of playbooks, best‑practice guides, and internal knowledge bases; mentor peers on complex scenarios and share lessons learned.
- Stakeholder Collaboration: Participate in conference calls, business reviews, and cross‑functional workshops to problem‑solve and implement solutions that exceed client expectations.
- Travel & Flexibility: Occasional travel may be required to meet with key customers, partners, or internal stakeholders.
Essential Qualifications
- Bachelor’s degree in Business, Finance, Computer Science, or a related field.
- 5–8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
- Proven track record of managing end‑to‑end onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.
- Deep understanding of APIs, payment terminals, gateways, compliance frameworks (PCI, AML, KYC), and payment operations.
- Hands‑on experience with CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools (Jira, Asana, Trello).
- Exceptional communication skills—able to translate complex payment workflows into clear, actionable guidance for customers.
- Strong project management acumen, with the ability to juggle multiple high‑complexity implementations simultaneously.
- Experience working with government, healthcare, utilities, recurring billing, marketplace, or moderate‑risk verticals is highly desirable.
- Proficiency in English in a business environment; additional languages are a plus.
Preferred Qualifications
- Advanced certifications in project management (PMP, Prince2) or payment industry standards (PCI, ISO 20022).
- Experience leading cross‑functional teams in a global, distributed setting.
- Background in data analytics or business intelligence, with the ability to derive insights that drive process improvements.
- Knowledge of emerging payment technologies such as tokenization, real‑time payments, or blockchain‑based solutions.
Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering value and building lasting relationships.
- Technical Fluency: Comfortable navigating complex technical environments and troubleshooting integration challenges.
- Strategic Thinking: Ability to anticipate customer needs and align solutions with business objectives.
- Analytical Problem‑Solving: Strong data‑driven decision making and root‑cause analysis.
- Leadership & Mentorship: Experience coaching junior team members and fostering a collaborative culture.
- Adaptability: Thrive in a rapidly evolving industry and adjust priorities as needed.
- Communication: Clear, concise, and persuasive written and verbal communication.
Career Growth & Learning Opportunities
At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Delivery Specialist, you will:
- Progress to leadership roles such as Customer Delivery Manager, Director of Customer Success, or Head of Customer Experience.
- Participate in a structured mentorship program that pairs you with senior leaders across the organization.
- Access a comprehensive learning portal featuring courses on payment industry trends, advanced API integration, and leadership skills.
- Attend industry conferences, webinars, and workshops—often sponsored by brighthush—to stay ahead of market developments.
- Contribute to internal innovation initiatives, such as hackathons or cross‑functional product improvement projects.
Work Environment & Company Culture
Our culture is built on three core principles: Impact, Integrity, and Inspiration. We foster an environment where:
- Employees are empowered to make decisions that benefit customers and the business.
- Transparency and trust guide every interaction, both internally and externally.
- Bold ideas are encouraged, and experimentation is celebrated—even when it leads to learning from failure.
We offer a flexible, remote‑first workplace that supports work‑life balance. Our teams collaborate through modern communication tools, and we hold regular virtual town halls, hackathons, and social events to keep the community vibrant.
Compensation & Benefits
While the exact salary will vary based on experience and location, the base range for this role is approximately $61,495 – $98,391 annually. In addition, you will be eligible for a performance‑based bonus program.
Our benefits package is designed to support your health, well‑being, and personal growth:
- Comprehensive medical, dental, and vision coverage.
- Generous paid time off, including vacation, holidays, and volunteer days.
- Flexible work arrangements and a fully remote work model.
- Employee resource groups that promote belonging and inclusion.
- Professional development stipend and tuition reimbursement.
- Wellness programs, including mental health support and fitness subsidies.
- Competitive retirement plan with company match.
How to Apply
Ready to take the next step in your career? Submit your application through our careers portal at https://himalayas.app/companies/brighthush/careers. Applications will be accepted for at least five days from the posting date.
For Colorado residents, you may redact or remove age‑identifying information from your application materials without penalty.
Accommodation
If you require special assistance due to a disability during any part of the application process, please contact us at +1 (402) 431-7440 or email [email protected]. brighthush is committed to providing accommodations throughout the hiring process.
Our Guiding Principles
Impact: We empower others—colleagues and customers alike—to achieve great things.
Integrity: We do what’s right, treating everyone with trust and respect.
Inspiration: We think boldly, pursue passion, and embrace innovation without fear of failure.
Our Story
brighthush has been a catalyst for transformative change in the payments industry for over 40 years. Our technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy.
By channeling the power of collaboration, we turn ordinary customer and employee experiences into extraordinary ones. Our people—brighthushers—are fearlessly committed, highly integrated, and driven by integrity. We are proud to be recognized as a top workplace, earning accolades such as the US News & World Report “Best Companies to Work For” (2025‑2026), Newsweek’s “America’s Greatest Workplaces in Tech” (2025), and “The Top Company in Technology for Women to Work” (2025).
Learn More
Discover how brighthush is shaping the future of payments and inclusion at .